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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
35,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Toyota Highlander suspension problems

suspension problem

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2002 Toyota Highlander Owner Comments

problem #3

Aug 262011

Highlander 6-cyl

  • 105,000 miles


This strut attaches to the rear axle and prevents it from moving forward. It rusted out and was bouncing on the road and hitting the car and rear tire. I had to stop and get it repaired immediately for fear of damaging the tire or car. Upon mechanic making repair the other strut on the opposite side of the car fell off in his hand. If both strut had failed there would have been nothing to stop the rear axle from moving forward and causing a castrophe accident. Or if the bouncing strut lodge in the rear tire the same could have been true. The new replacement parts look inadequate for such a critical component. Should not have happened in under 10 years. Car get washed once ever two weeks. From my perspective part looks the metal bracket at the end of the rod is way to thin for this critical component. Part #48780-4802012398.

- South Lyon, MI, USA

problem #2

Sep 012006


  • miles
2002 Toyota Highlander tires made noises and vibrated in the steering wheel. The vehicle could not be balanced. The dealer determined that this was a normal characteristic of the vehicle. The vehicle is still under warranty. The tire were noisy and the consumer had them replaced.

- Princeville, IL, USA

problem #1

Sep 302003

(reported on)


  • miles
While trying to stop a grinding noise was heard, and vehicle did not stop right away. The cause of the problem has not been determined.

- Foster City, CA, USA

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