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10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
35,838 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Toyota Highlander brakes problems

brakes problem

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2011 Toyota Highlander Owner Comments

problem #6

Jul 062016

Highlander 6-cyl

  • 64,300 miles

A D V E R T I S E M E N T S

At 8:00 am on 7/7/2016, my son was driving my Highlander 2011 to work at 80 M/H on road 287 in NJ. The VIN is [xxx]. the car in front of my son was slowing down. My son was trying to brake the car to slow down. But, the all brakes stopped working and the dashboard screen displaying a warning message "brake: Brake malfunction". my Highlander 2011 crashed into the car in front of it. My car was just maintained on 3/15/2106 at towne Toyota, ledgewood, NJ 07852. All brakes were updated. Please advise me who should take the responsibility for "brake malfunction". information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hackettstown, NJ, USA

problem #5

May 292015

Highlander

  • 44,727 miles
While going into a parking space, I attempted to engage the brakes, the brake pedal depressed entirely to the floor, and the brakes did not engage. As the result, my vehicle dropped approximately 15 feet over a retaining wall to a lower parking lot landing nose first onto the pavement of the parking area below. The airbag deployed and the vehicle ultimately landed on all four tires, rolling forward until I was able to stop the vehicle by engaging the emergency brake.

- Charlottesville, VA, USA

problem #4

Feb 142014

Highlander 6-cyl

  • 15,000 miles
I was driving in the Sierra Nevada when I noticed that the car started vibrating severely when applying the brakes on downward slopes. I realized that this was due to the brake discs overheating. For the remained of the trip I used the gearshift to slow down the car when driving along downward sloping roads by selecting 2nd gear in the automatic gearshift. By avoiding use of the brakes, I avoided the vibration and was able to get home safely. I subsequently brought the car to the dealership for maintenance. The technical staff confirmed that the brake discs showed signs of overheating and replaced them under warranty. However, this does not solve the underlying problem: Undersized discs, unable to dissipate the heat generated by the brakes when driving downhill. This same problem has presented itself again at approximately 19,000 miles, during another trip in the coastal hills of the san francisco peninsula. Please, consider this a severe problem, potentially requiring a recall: The severe vibrations caused by the brakes on a downward sloping mountain road, especially with wet or snowy roads, could easily make the vehicle to slip out of control and cause a crash.

- Los Altos, CA, USA

problem #3

Oct 042014

Highlander 6-cyl

  • 19,000 miles

A D V E R T I S E M E N T S

I was driving in the coastal hills of the san francisco peninsula when I noticed that the car started vibrating severely when applying the brakes on downward slopes. I realized that this was due to the brake discs overheating. For the remained of the trip I used the gearshift to slow down the car when driving along downward sloping roads by selecting 2nd gear in the automatic gearshift. By avoiding use of the brakes, I avoided the vibration and was able to get home safely. I subsequently brought the car to the dealership for maintenance. The technical staff confirmed that the brake discs showed signs of overheating but did not replace them under warranty. This same problem presented itself earlier, too, at approximately 15,000 miles, during a trip in the Sierra Nevada. On this previous incident, when I brought the car to the dealership, the brake disks were replaced under warranty, but the underlying problem was not addressed: The undersized discs being unable to dissipate the heat generated by the brakes when driving downhill. Please, consider this a severe problem, potentially requiring a recall: The severe vibrations caused by the brakes on a downward sloping mountain road, especially with wet or snowy roads, could easily make the vehicle to slip out of control and cause a crash.

- Los Altos, CA, USA

problem #2

Nov 152014

Highlander 6-cyl

  • 31,000 miles
Both front inner brakespads completely warned out damaging both rotors badly, some metal pieces found on floor broke loose from both front rotors. Outside pads has 60% thickness left on it. Ended up changing both front rotors and pads costing $375. Mechanic said this may be a result of a faulty brake system. Talk to Toyota representative without any solution or response.

- Dickson City, PA, USA

problem #1

May 162014

Highlander 6-cyl

  • 41,000 miles
I was driving about 40 mph and approaching a left turn. I tried to brake the car to slow down and the brake did not work. My foot pushed all the way down and since I had 2 kids in the car I was really concerned that I could not stop the vehicle. I tried to bring the car to a stop and hit the side walk. This was not the first time or the last time it happened. Even after the car has been repaired, the brakes continue to malfunction at least twice a week. I apply the brakes and the vehicle accelerates and then slowly brakes, sometimes does not brake at all. I have reported this to Toyota and they are denying there is anything wrong. I believe there is some programming issuing with the car and the brakes continue to malfunction. I don't know where else to turn. I have 5 kids and driving an unsafe car.

- Oceanside, CA, USA

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