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Audio System Settings Regularly Reset
2015 Toyota Highlander
This problem may be covered under warranty. Ask your Toyota dealer.
5.3
fairly significant- Typical Repair Cost:
- No data
- Average Mileage:
- 21,800 miles
- Total Complaints:
- 9 complaints
Most Common Solutions:
- not sure (9 reports)
accessories - interior problem
Helpful websites
- Software Update - My Highlander was having the same problem. Toyota dealership said it was because my iPhone was not compatible. They never considered the head unit need to be updated. Website walked you through the process and haven't had an issue since.
A D V E R T I S E M E N T S
While driving the navigation/radio will freeze and become unresponsive. The radio will then reboot and reset all settings back to default. There are numerous complaints on various forums. I asked the Toyota dealer to fix this issue. The dealer said they would have to analyze and since the mileage was not under 36K, it would not be covered under warranty. We thought it may be related to the GPS software, but, this happens whether using the GPS or not. So there has to be an issue with the premium audio system installed. Toyota needs to accept responsibility for this and fix given the number of other complaints with the same issue. This issue randomly occurs and is still an issue. One online suggestion was to update the software and the mapping data. I saw another solution to update the firmware. This should be Toyotas issue to fix.
- Barbara H., Burke, US