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9.8

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
467 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Toyota Highlander fuel system problems

fuel system problem

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2016 Toyota Highlander Owner Comments

problem #2

Jul 232016

Highlander

  • 834 miles

A D V E R T I S E M E N T S

July 3, 2016: We bought the car. July 23 5pm I filled up with gas at the chevron. Drove to West la for 15 miles on the 10 fwy with my family in the car, no problem to visit my mom. 8:30pm we left her house to go home. We drove on the street for two minutes and we came to a stop light I braked to a complete stop, and the car died. The dash board screen said put your car in park and start the car. It was dark and many cars were behind me, waiting for me to start my car. We were afraid the car behind us would hit us. My daughters were sitting in the back seat, and my wife in the front passenger seat. I put it in park, tried to start. But it did not, so I pumped the accelerator, then it started. I drove onto the freeway on ramp, got on the 10 fwy heading East. Traffic was good at first, everyone was going 60 mph. Then suddently, the the freeway traffic was bumper to bumper and I had to brake to slow down quickly. When I did, the car died on me again. The dashboard screen said to put the car in park and start my engine. Now, we all began to panic because the cars behind us were going fast, and they might smash into us. We were afraid we would die or be badly injured by the collision coming. Luckily the car behind me stopped without hitting us. Once again, I put it in park, pumped my accelerator, and the car started. At this point, I decided, no matter how slow the freeway traffic is, I will L not brake, because if I do, the car will stall, and we can get hit by the car behind us. So I drove very slowy until we got off the freeway, and arrived home. August 2, 2016: 6:30am I filled up the tank at the shell gas station near my house, being careful not to overfill it. Then I tried to drive to work but the exact same thing happened.

- Monterey Park, CA, USA

problem #1

Apr 112016

Highlander

  • 100 miles
Brand new car in the shop twice during first week. Following refueling (not topped off - stopped at first click) the car starts stalling at red lights or at low speeds. Has done this a dozen times. On the highway car stutters, check engine light comes on and traction control becomes disabled. The dealership says this is due to overfilling the gas tank and changed the carbon cartridge for the evac this is definitely not the case. A second refill after the repair confirmed that the problem exists even when filling up very carefully. If gasoline is filling up this component then there is something seriously wrong with this vehicle and its dangerous to drive. Again this car is only 9 days old and in the shop twice for the same reason. Losing power at a busy intersection is dangerous as this has happened in areas where cars are moving quite fast. I was almost rear ended when my car stalled.

- San Diego, CA, USA

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