Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.

Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Toyota Matrix steering problems

steering problem

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2003 Toyota Matrix Owner Comments

problem #2

Oct 142002

Matrix 4-cyl

  • Automatic transmission
  • 27 miles


After purchase, complained of having steering wander. And not only did the dealer not fix the problem, but returned the car with the power steering malfunctioning. After several more trips to the dealer, they finally replaced the steering rack admitting problems with some units. Upon being informed that this made no difference, and without further retesting, carmax and Toyota refuse to perform any more attempts at fixing either problem.

- Columbia, MD, USA

problem #1

Oct 142002


  • miles
Returned the new 2003 vehicle to carmax Toyota complaining of steering wander. Not only did they not fix the problem, but the vehicle was returned to me with the power steering malfunctioning and now requiring twice the effort. Power assist is minimal from stop to about 50 mph. Steering assist is increases as speed increases, exactly opposite of how it is supposed to work. Three more visits to carmax and they refuse to acknowledge the problem. Their actions are consistent with those where the maker and dealer know they have a recall problem looming and are trying to hide it.

- Columbia, MD, USA

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