Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.

Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Toyota Matrix brakes problems

brakes problem

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2009 Toyota Matrix Owner Comments

problem #2

Jan 292012


  • miles


Investigation results of report#-426903 given 2/12 of unintended acceler: Was investigated by spx Corp. Investigator hired from Toyota. At my apt. Setting, in my reserved parking spot because car could not be driven due to severe front end damage. I was given a memory stick with edr download info., telling me Toyota will respond. 22 pdf pages, 19 were bizarre math equations, never to be understood. My event showed when ignition turned on engine at 1600rpm, to 800rpm, as I began to move, then went to 2000rpm, in less then 60 seconds, within a small lane, plunging me into brick wall. Letter from Toyota administrator said no faults were found, sorry cannot be of assistance. In the 3rd paragraph was false info. Re: extensive test drive done to test brakes, etc. Everything working well. I called his direct # leaving a message in regard to I had serious questions "test drive"" leaving my name & #. he called next day to apologize, "I misstated the test drive", at the service center it was driven a short distance, I said service center? tm- yes!, I said street outside my apt. Door? tm- yes!. then said parking lot? tm- with hesitation, yes! asked if he was sure of the outcome, yes! next day via fax I wrote to him telling him that he made many misstatements! there is no street by my apt., car never went to a service center, have lo jack telling me the car was never moved since collision.which I knew since frame is severely bent, bumper rests on ground, all oil leaked out. If this is how a administrator of Toyota claims responds with outright lies, how many Toyota owners have been deceived. I told him; let's cut to the chase, I want a replacement car that is safe! 2000rpm- that is hwy. Speed, 1600rpm at startup with foot on break, Toyota calls this safe? he never knew the car could not be driven or where it was investigated, am I to trust his response" not at all!

- Copiague, NY, USA

problem #1

Sep 032008


  • miles
I signed up a lease with hudson Toyota for a Matrix 2009 presumably a brand new one. I signed the papers and brought it home on Sept.3,2008. I drive it to nyc on Sept.4,5,6 then it was parked on my driveway the whole day on Sept.7. on Sept.9, it was dead. I called service and described them the problem, the service person said "the battery is dead, go get a jumper and start as soon as it starts bring it to the nearest Toyota service". and I did just that, I followed his instructions to a tee. I bring it to the Toyota rockland service, they tested it they said its weak, then its dead. They did some more tests and they said its the ABS motor that is defective, they have to order it so they said they will replace the battery but every night when I turn off the engine, you take off the switch inside, "you open the front to expose the engine and you take out that part, in the morning when you are ready to go you put the thing back on"the ABS motor will come on Thursday but Thursday morning it was not yet there it came like in the afternoon already so they put it in. The following days the ABS sign will still turn on but it will turned off after awhile. Now its the AWD sign is on so I bring it to hudson Toyota but nobody wants to talk to me on the phone so I came there even if its late. I saw xx and xx and I showed them the lights and tell them what happened they said they're sorry and I asked them about my registration and the plates they said they do not have plates only registration. Xx said I can save a lot of money by using the same plates from my old car and in that way I don't have to pay for one registration's talked to mr??,welcoming me to the lease program but when I started telling him my disappointment, he offered to pay 1st but declined. He said you're smart you know you can never get another car nor can you get your money back. I paid $6246 that day. And its still not right. Now the AWD light is still on and when I parked the car smells burn up. The end.

- Tappan, NY, USA

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