Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
19,636 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Toyota Prius accessories - interior problems

accessories - interior problem

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2012 Toyota Prius Owner Comments

problem #5

Mar 122015


  • 46,500 miles


My wife was involved in a two car crash when a car coming in the opposite direction made an illegal left turn directly in front of her. It happened so quick that she never had time to hit her brakes. She was traveling between 30 and 35 mph in a 35 mph zone on a two lane road. I would think that at that speed if all her safety equipment worked she would not suffer any injuries. Her seat belt failed causing the seat latch to fail and she ended up jammed into the bottom and under side of the dashboard. She suffered a blow to her chest and injuries to her knees, lower legs and foot. She had surgery on her right knee so we could get her on her feet again and is awaiting surgery on her right shoulder. She had a pre existing heart condition that was raised to emergency status after the blow to her chest and she had surgery for that and they found a short circuit in the middle of her heart and zapped it. There is only a 2% chance it will ever return. I have pictures of the failed seat belt and seat. The seat belt is in the fully extended position and locked and can not be released even by yanking on it. I am writing this report so this situation can be checked and if found faulty can be corrected before any one else goes through what my wife is going through.

- Vero Beach, FL, USA

problem #4

Jun 222015


  • 21,382 miles
I am 5'3". the headrest of my car is designed to angle forward at the top. This pushed my head down at a 15* angle. It is painful to drive. I will have toremove the headrest completely, losing any protection in any accident and losing the support it shoud give my head now. I understand this design is mandated by your Agency and that all people in the 5'0" to 5'4" height range experience this problem. Since the average height for american women is 5'5" your regulation discomforts and/or endangers half of the women in the country. Change the regulation. Allow, or require, headrests that can swivel to change the angle of alignment.

- Potomac, MD, USA

problem #3

Nov 242014

Prius 4-cyl

  • 28,000 miles
I was driving down the interstate with my factory installed seat warmer on the driver's seat on. I got out at a gas station to go to the bathroom. When I sat down on the toilet I felt an excruciating pain on my left upper back side of the thigh. The car seat gave me second degree burns on the back of my upper left thigh. I went to the er the next morning when more blisters appeared so that the open and closed blisters could be cleaned and dressed. I was given a tetanus shot as well. I contacted Toyota the day after the incident after being seen by the er. I spoke with a claims adviser on Dec. 1, 2014 who asked me to email pictures of the driver's seat and pictures of my burns. I was then contacted Dec. 9, 2014 by Toyota to be told a Toyota inspector would inspect the vehicle on Dec. 18, 2014. The vehicle was inspected and I have not been given any information to date (12/31/14) nor has my vehicle been fixed. I am awaiting Toyota to contact me on the outcome of the inspection. The dealership told me I cold not have the seat warmer fixed until Toyota went through their process of documenting the incident due to me being injured.

- Baton Rouge, LA, USA

problem #2

Mar 272012


  • 2,300 miles
The contact owns a 2012 Toyota Prius V. the contact stated that the driver side seat could not be adjusted away from the steering wheel. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 2,300 and the current mileage was 2300.

- East Strouvsburg, PA, USA

problem #1

Dec 302011


  • miles
The drivers seat does not raise far enough to allow shorter drivers to see over the dash board, base of windshield and rear of hood. This prevents shorter drivers from being able to see the the ground anywhere near the car. Giving the drivers a 2 dimensional view of the traffic and objects between 3 and 5 feet high. Anything below 3 foot tall is not visible for 30 to 50 feet in front of the car. The raised belt line is also causing this problem of 2 dimensional views verses 3 dimensional views. This is a serious safety issue.. it could be fixed with increased travel height for the drivers seat. As I have had to offer several friend chair cushions to prop them up so they could see.. when I looked in the car. I don't think do to the windshield angle.. that I being almost 6 foot tall could see the ground anywhere near the front of the car either. I don't fit in these cars.

- Los Angeles , CA, USA

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