Summary: These windshields must be defective! Have owned my Prius Prime for eight months and have needed to repair one windshield chip, replace my windshield once, and currently have another crack that cannot be repaired. In 30 years of driving, I've never had to replace a windshield, let alone two within a matter of weeks.
Details: Purchased my Prius Prime Dec 10, 2017. On Dec 20, 2017, got a chip in my windshield while driving to work along the local highway and was able to get it repaired same-day. In June 2018, got another chip in my windshield and the crack spread beyond repair almost immediately. Started the process to have it replaced and it took approximately six weeks and three appointments with Safelite before they had the correct OEM windshield with the correct parts.
According to Safelite, Toyota had changed the design of the windshield and the new design was on back order. Paid my $500 deductible for this replacement. On August 8, 2018, just a few weeks after replacing the windshield, I got another chip that also spread beyond repair immediately. After doing research, I found there is a class action lawsuit, filed in March 2018, related to these defective windshields.
A D V E R T I S E M E N T S
Summary: These windshields must be defective! Have owned my Prius Prime for eight months and have needed to repair one windshield chip, replace my windshield once, and currently have another crack that cannot be repaired. In 30 years of driving, I've never had to replace a windshield, let alone two within a matter of weeks.
Details: Purchased my Prius Prime Dec 10, 2017. On Dec 20, 2017, got a chip in my windshield while driving to work along the local highway and was able to get it repaired same-day. In June 2018, got another chip in my windshield and the crack spread beyond repair almost immediately. Started the process to have it replaced and it took approximately six weeks and three appointments with Safelite before they had the correct OEM windshield with the correct parts.
According to Safelite, Toyota had changed the design of the windshield and the new design was on back order. Paid my $500 deductible for this replacement. On August 8, 2018, just a few weeks after replacing the windshield, I got another chip that also spread beyond repair immediately. After doing research, I found there is a class action lawsuit, filed in March 2018, related to these defective windshields.
https://www.courthousenews.com/toyota-class-action-14/
- mdansbee, Oceanside, US