This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Component/System Failed: The frame of my 2002 Toyota Sequoia has severely rusted, resulting in a gaping hole. It is available for inspection upon request. Safety Risk: The rusted frame jeopardizes my safety and renders the vehicle unsafe for use. Confirmation: A mechanic has confirmed the rust issue. Manufacturer Inspection: Toyota has not inspected my Sequoia-??s frame. Warning Signs: There were no warning lamps or messages related to frame rust prior to the failure; it became evident during my recent inspection. The gaping hole in my Sequoia-??s frame is not due to normal wear and tear but rather Toyota-??s poor manufacturing practices. Shockingly, Toyota issued a -??limited service campaign-?? for similar rust issues in other vehicles, but I was never informed. This lack of transparency is unacceptable. It is clear that Toyota-??s decision to implement a limited service campaign, rather than a comprehensive recall, reflects a blatant disregard for the safety and satisfaction of its customers. By prioritizing cost-cutting measures over ethical responsibility, Toyota has failed to uphold its duty to consumers and the people who sustain its business. Toyota-??s actions have revealed a disturbing trend of prioritizing profits over people. The company-??s failure to adequately address known issues with rusted frames speaks volumes about its commitment to quality and customer satisfaction. Despite numerous complaints and documented cases of frame rust, Toyota-??s response has been inadequate. I urge Toyota to take immediate action. Inspect and replace my Sequoia-??s frame promptly. Prioritize consumers over profits. Restore my faith in the brand that I once trusted.
The frame and attached components of the 2002 Sequoia are rusting at alarming rates. Seemingly surface quickly turned into structurally penetrating rust (I.e. holes in the frame rails). Additionally rocker panels and wheel arches show signs of significant penetrating rust. Pieces of rusted metal were found under the car on my driveway recently.
To whom it may concern, I recently purchased a 2002 Toyota sequoia. I brought the truck to a local shop for a (overall assessment of the vehicle) since I just Purchased it. The shop owner ( I have their name address if needed). The chassis is rusty and has holes sue to rust. If someone can get back to me It-??s much appreciated
My vehicle frame was cracked and very unsafe to drive. My inspection cannot passed until I fixed the crack developed on the frame. Inside the car the weather strip is cracked all side.
- Bensalem, PA, USA
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On parkway 50 to 55 mph driver side ball joint broke. Truck could of flipped or hit another vehicle. Could of caused damage to my body or death. No warning of impending breakage. I do have pics of broken balljoint and it did cause damage to driverside fender. Frame is rusting. Worried about frame unsafe could brake at any time. Toyota refuses to check and replace.
I went to the mechanic to have my wheels rotated; he said the entire frame is rusted out and may be a danger to drive. Not sure what to do as there isn't an easy fix to replacing the frame. The mechanic said the only fix is replacing the frame. I have a family of 8 people who depend on this vehicle
The undercarriage frame is rusting out which is sad being that I recently just put a couple grand into restoring and labor service on minor issues like steering rack and pinion, breaks, tire rods.
The vehicle was raised to perform an oil change, and the technician noticed the frame had holes in it from rust. He explained that the entire body and suspension was connected to this, and if a component came loose the vehicle could crash. Toyota was notified about the issue, but did not take action.
The frame is rusted so bad chucks of the frame are falling out causing problems to sway bar, the motor was basically laying side ways towards the driver side front panel. I have seven children we depended on this vehicle to get us everywhere we needed to be. Now its sitting on the side of the road bc when the chuck of frame fell out it caused sway bar to drop down causing me to almost wreck with my children in the SUV. I was driving down ky 344 vanceburh ky, 41179 at approximately 10:00 a.M traveling towards route 57 tollesboro ky 41189
Well I took that to a shop to get the stereo working which the owner told me after two hours it won't be ready until tomorrow so I left it there with the deposit went back the next day after work just to pick it up until I got home start observing that my anti security alarm wasn't working well while observing I noticed that the doors weren't the same color as the truck then I noticed my sunroof was in it then started noticing that the VIN number was in places I've never seen before and now I went to the dmv logged in check my VIN number and plates it sees that it's been put up for sale
Frame rust on the main areas where appointed from Toyota reason for not taking the truck to the dealer is because there wer no recalls for the vintage but overall the the frame is my major concern.heavy spots on the frme
Vehicle body (underside) which only has 130000 miles is totally rusting out. Car has been well maintained. Toyota replaced the undercarriage in the past due to rust issues but they have returned and corrosion is excessive.
Sunroof glass flew off my vehicle on highway speed 65-70 mph. I have a 2002 Toyota Sequoia SR5. I purchased a glass and which was much larger than the vehicle had reordered another glass and received the same thing. When doing a bit of research found out that Toyota SR5 don't come with a sunroof (bought vehicle 2011) I was unaware since it worked perfectly fine. When I found the product manufacturer and search online found that hollandia 700 by webasto company have a recall for that model. Since my vehicle was modified will I be helped or assisted in any way? thank you
Terrible rust on the frame, and underside of the vehicle. Toyota extended the rust through warranty, but didn't repair the issue since there was "no recall". this appears to be a problem for a number of production years for Toyota and their frames.
The contact owns a 2002 Toyota Sequoia. While performing maintenance on the vehicle, the contact noticed that the frame had holes and was rusted underneath. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 170,607.
The contact owns a 2002 Toyota Sequoia. The contact stated that there was extensive rust and corrosion on the entire frame, cross member, and subframe. There was also the presence of holes and warping of the components. The vehicle was not diagnosed by a dealer. An independent mechanic diagnosed that the frame, subframe, and cross member needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 190,000.
Takata recall we have owned our sequioa since 12/13/2001, we bought it brand new. When we 1st bought it the airbag light came on immediately and bill dube of dover nh replaced something and fixed it. I have had many complaints with my vehicle and returned to the dealership many times thru out the years. I have had multiple issues with vsc traction control starting in 2002 lights would come on and go out, air bag light comes on when there is high humidity and when using air conditioning, my alloy wheels have been disgusting since 2004. I have a extensive repair history with bill dube dealership they never addressed issues as once lights on dash turn off there is no history. In 2006 my lights on dash came on I brought it to Toyota of portsmouth nh as I was almost at 100000. Miles. They could not look at vehicle due to warranty. I drove to bill dube and they refused to see me that day or document that lights were on so they could fix it. Once my odometer hit 100000 warranty was null and void. I was extremely upset called multiple times to Toyota corporation and appeared to get same jerk who refused to help and gave me the run around. We have owned our sequioa for 18 1/2 years. I love my car it has approx 445000 miles and would appreciate assistance. My vsc is constantly on now along with the ABS light. The air bag only comes on when there is high humidity and I am driving. When we bought the sequioa the salesman actually stated the sequioa had a hard drive to retain light history. I also have been concerned with my frame which was replaced in 2012. I have return to portsmouth Toyota where work was down a few times. My vehicle appears crooked and not aligned they think I am crazy. I practically live in my vehicle I work in hospice so I am very aware of my vehicles look and condition. I would appreciate your assistance with my vehicle, I would like make it to 500000.
I recently went to my local Toyota dealership for radiator and exhaust system evaluation and possible repairs and was by advised that the frame on the driver's side of the vehicle has major rust perforation problems. I was told that the degree of rust thru was significant and may create a safety hazard. A friend later advised that there have been widespread reports of this issue with older Sequoias. I researched and found that a recall had been issued for some models a few years ago. I don't recall receiving a recall notice, but in reviewing my service records I see that on April 23, 2013 my frame was inspected based on the following service notation: "cod recall - open recall frame inspection and spare tire functional and visual check - replaced spare tire carrier - removed rust - cleaned frame with no rust perforation found - crc application by outside shop." I have owned the vehicle since 2003 and have had it serviced at the same dealership for 15 years, usually going there several times a year for maintenance, oil changes, etc. No mention of any rust problems or that this could be a major issue. Not sure what to do now; would like to keep my car, but want it repaired.
Severe premature frame rust including the dislodge of spare tire and carrier, repaired periodically at high cost to the vehicle owner. Frames in question were manufactured with defect in corrosion resistant properties that is well known and documented. Ntsb has been aware of this condition on various Toyota trucks for at least 10 years. Class action lawsuit has been approved for limited model years vehicles but leaves many effected out of the class. Condition effects model year 2000 and up all Tundra, Tacoma, sequioa and 4runner vehicles. Toyota has been allowed to deny responsibility by implementing a limited service campaign that has long since expired on these faulty vehicles. This condition should have been a recall of all vehicles manufactured with these frames as so many continue to become unsafe over time with no resolution due to expiration of the "limited service campaign." Condition also causes failure of electronic stability control leading to temporary loss of vehicle control which is very common on these vehicles and has happened to me many times.
A D V E R T I S E M E N T S
- Whitehall, PA, USA