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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
8 / 0
Average Mileage:
71,671 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Sienna accessories - exterior problems

accessories - exterior problem

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2004 Toyota Sienna Owner Comments (Page 1 of 12)

problem #227

Jun 042013

Sienna 6-cyl

  • 130,000 miles


Vehicle randomly self-locks while in park with car turned off, without any indication. This has happened with my keys inside the vehicle on the seat while putting groceries in the back at the store and at home. It happens all the time now, and its scary, because I have a young child who I strap into the car seat and then walk around to the drivers side, usually after putting my purse and keys down on seat up front. If car self locks, kids could be trapped inside. Research on line shows this is a problem with other Toyota, possibly having something to do with a security system harness glitch or door lock actuator?

- Spanish Fort, AL, USA

problem #226

Mar 152006

Sienna 6-cyl

  • miles
Power slicing door cable assemblies...... work and then not working on and off... did not file complaint before because children complain not working but when I tried... it works about 4 times in the past. First instance in 2008. //// now not working completely/stuck. The power is working, but lock appear stuck to where the lock button wont unlock so door can not be open by button or manually. ***** the warranty is 120,000 mile for power slicing door cable assemblies.... my car door is completely stuck / wont open now at 142,000.

- Haddock, GA, USA

problem #225

Nov 082012

Sienna 6-cyl

  • 135,914 miles
Manufacturer design flaw leads to jammed sliding doors, possibly locking passengers inside. Numerous complaints online. Toyota apparently acknowledges the problem as it has extended warranty on those parts to 9 yrs or 120K miles. Mailing letters earlier this year. I received notice from them when my car had 7 yrs / 130K miles. I think they are not being proactive enough with an issue that rendered one of my doors inoperational. It is not that I can't use the electric door opening mechanism, the defect also impedes the door from opening at all. I think it becomes a safety hazard and should be covered no matter when. It is not my fault it took them several years to acknowledge the problem - my car would be covered had them mailed the letter one year before.

- Saratoga, CA, USA

problem #224

Sep 112012

Sienna 6-cyl

  • 88,000 miles


Our 2004 Sienna's driver-side manual-slider door does not latch properly. 2 of the 3 bolts have become detached. Toyota states that this is not covered under the "rear sliding door latch assembly" warranty enhancement notice, although detached bolts and failure of the rear sliding door to properly latch is clearly a latch assembly issue. This is also a significant safety concern as my son rides in that side of the car and if the door would become unlatched while driving he could be injured not to mention causing an accident as I (the driver) attempt to control/assess the problem and protect my son in a moving vehicle. My "door open" dash lights are constantly on and this is a distraction while driving not to mention when I ignore the lights because of this persistent problem, I may be missing other door-open issues. There are online posts of other Sienna owners who have experienced the same problem. Is it possible to urge Toyota to make this obvious "latching" defect covered under the warranty enhancement program or to recall affected vehicles?

- Federal Way, WA, USA

problem #223

Aug 282011


  • 91,000 miles
The contact owns a 2004 Toyota Sienna. The contact stated that the vehicle was parked when she attempted to open the front drivers side door, but the door would not open until excessive force was used. The contact also stated that the driver's side sliding door would not open when the button on the key fob was engaged. The vehicle was not taken to the dealer for diagnostic testing or to be repaired. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was 91,000.

- Palm Harbor, FL, USA

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problem #222

Aug 052011


  • 60,000 miles
Total failure of rear liftgate struts (manual liftgate). Cannot support weight of liftgate; liftgate drops immediately when released. Similar to problem in recall 08V244000 for Sienna power rear liftgate struts.

- Lexington Park, MD, USA

problem #221

Jun 262011


  • 120,000 miles


The cable which drives the sliding door is completely exposed to elements. (you'll find it within the groove located under the rear side windows) this cable is made of some kind of metal (steel? who knows.) then coated with a black plastic/acrylic/rubber casing (such as an electrical wire). With time, the casing begins to dry and be brittle, causing it to crack and fall off the wire, leaving the wires completely vulnerable to getting wet, rust, freeze, etc, also rubbing extensively unprotected against the gears. Within a few months or even weeks, the metal cable wires snap thus getting caught in the mechanism. One thing leads to another and the whole cable snaps, making the door jam altogether.

- Blairstown, NJ, USA

problem #220

Jun 302011


  • 150,000 miles
Toyota Sienna automatic sliding door failed. The door is unable to be opened even in manual mode. This is a design flaw and a serious safety issue as my children need to climb over seats to exit through the only door that works. When that cable mechanism breaks, they will have no way to exit the vehicle in an emergency.

- Mequon, WI, USA

problem #219

May 072011

Sienna 6-cyl

  • 81,000 miles
Manual sliding door (drivers side) doesn't latch completely and comes open when turning right.

- Severna Park, MD, USA

problem #218

May 102011


  • 170,000 miles
My complaint began at 110,000 miles. I began calling Toyota in 2008 when my passenger side automatic door caught my daughters arm and the safety feature did not reopen the door. About two months later, I dropped my daughter off to school the principal was coming toward the door and the cable snapped! I have called every Toyota company I can only to be told it would cost $3,000 and "its normal wear and tear" really? the cable was rusted because the cable is on the outside of the vehicle. The door would not shut at all, and could not be put into manual because of the cable. I have taken to anothermechanic as Toyota has no regard for human life, when someone dies, they will fix it. I have 6 complaints on file and noone will help me unless I pay $3,000 to fix a cable that was defective. The car was barely 4 years old. I got it shut, and with no job and budget restraints, it is not fixed yet. Today-5/10/11 the passenger manual door locking mechanism broke and now this door will not open. I have called 15 people from Toyota, and all they can tell me is sorry. It is normal wear and tear of the vehicle. My children are trapped in the vehicle, have to climb over the seats- this is a defect. I have googled the problem and thousands have this issue.I contacted another man from Toyota and he directed me to your site. I was told" no one had died from it, so its not a safety issue." I will never purchase a Toyota again! someone needs to do something about this before someone is killed because the doors won't stay locked, or shut and if the lock breaks, the kids are trapped inside the car. I am not going to stop, I will call my state reps, congressmen, news attorney general until someone realizes this is a huge issue. Investigate this issue and you will see how many this is happening too. Please before a life is lost.

- Waddy , KY, USA

problem #217

Apr 252011

Sienna 6-cyl

  • 82,000 miles


Passenger sliding door failure. Cable compromised due to design flaw that stripped it of its insulation. Despite being garaged, this caused the cable to fray and then rust, making the door inoperable. This includes manually, as the cable catches on a roller at the door hinge in the sliding track. Additional fear is that consequent motor strain may cause additional failure/expense/fire. The cable failure causes it to bind on the hinge roller and prevents the door from both opening* closing. In an accident, you will not be able to exit the vehicle from that side if necessary. Door did open partially and then would not close without great exertion. Thankfully, my wife was able to force it closed before having to take the highway with our children inside and an open door. Once the part fails, the door can not be made operable without major repair. Toyota has tsb EL004-004 on this issue that covers our particular VIN, but will not cover the repair out of warranty. Cost of repair is approximately $2,000 and the fear is that many, like us, will not have the part repaired due to this cost (and anger over *acknowledged* design flaw).

- Dunn Loring, VA, USA

problem #216

Dec 012009


  • 90,000 miles
Right power sliding door is completely inoperative. Unable to open the door with either the manual handles (inside or outside) or the power switch.

- Mishawaka, IN, USA

problem #215

May 012010

Sienna 6-cyl

  • 35,000 miles
2004 Toyota Sienna right sliding door hinge failure and door pop opened while on the freeway. Door will not stay close at all. Door will close but will open immediately. Door will stay completely open after trying to close many times. Finally manual door switch had to be activated to close door.

- Temple City, CA, USA

problem #214

Nov 102010


  • miles
The rear, automatic sliding door to my 2004 Toyota Sienna is inoperable. The cable snapped. I've read numerous reports on-line of this type of incident related to this model. The repair estimates average about $1500. Obviously, this is a consumer issue as well as a safety issue that should be addressed.

- Williamsburg, VA, USA

problem #213

Oct 152010

Sienna 6-cyl

  • 102,000 miles
The wire apparatus that functions our both of our automatic side doors on our 2004 Toyota Sienna has snapped. Both doors now do not function correctly and cause the one of the doors to require a lot of force to shut. My online research has enlightened me that this is in prevalent issue on the 2004 Sienna minivan. Please help!

- Kansas City, MO, USA

problem #212

Jun 032010

Sienna 6-cyl

  • 100,000 miles
Sliding doors open when driving.

- Phillipston, MA, USA

problem #211

Apr 032011

Sienna 6-cyl

  • 238,000 miles
I have a 2004 Toyota Sienna. Both sliding doors now have broken cables and will not open from the inside. They only open when forced open from the outside. The repair cost from a Toyota dealer is $1,600 per door. The part itself cost $1,100 plus the labor. The doors now are a safety issue since my son can not get out of the back quickly if needed. The cables rusted and severed while opening. The doors do not have a manual override to allow opening properly once the electronic operation is compromised.

- Ravenswood, WV, USA

problem #210

May 102009


  • miles
I own a 2004 Toyota Sienna with power sliding doors. The cable on my driver's side door snapped, causing the door to not be able to close. My husband sat in the back seat and held the door shut while we drove it to the service center. The repair was estimated to be around $1500, so we had them disable the power feature and we now use the door manually. This cable snapping on 2004 Sienna vehicles is a known problem which they refuse to issue a recall for. The sliding doors are poorly designed and dangerous. I currently drive a newborn and a toddler around in my Sienna and I don't trust the doors that are supposed to protect them. Please encourage Toyota to issue a recall and fix these broken sliding doors!

- Rochester, NY, USA

problem #209

Dec 252010


  • 80,000 miles
A few months ago a cable snapped on the passenger side sliding side doors. Without the cable the door will not open properly. Recently, the same cable snapped on the driver's side sliding side door. Now that door will not open. I have been told that an entire new cable assembly must be placed in each door. Without the sliding side doors opening the only means of ingress and egress from the vehicle is through either the rear hatch or the front doors. It is both a safety concern as well as very inconvenient to not be able to use those doors. The side sliding doors, back when they still worked, were also prone to freezing shut whenever it got cold outside and the doors would not open unless they thawed. Again, this made the passenger compartment difficult to access and dangerous in case of an emergency.

- Bremerton, WA, USA

problem #208

Mar 032011


  • 170,000 miles
2004 Toyota Sienna xle driver's side power door cable (part of the motor and clutch assembly) frayed and snapped. Toyota recommends full replacement of motor and assembly part at $1200 plus labor $660. (wire material cost estimated at $20 or less.) issue: Design defect leading to material stress/breakage.

- Parkville, MO, USA

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