This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Door check on 2004 Toyota Sienna is broken and is making a loud popping noise and was told by dealership it is door check. Toyota has put in place a warranty enhancement but has extended the warranty for 100,000 mi or 5 years in service. I am within the 5 years but over the 100,00 miles and Toyota refuses to assist with this problem. I do not see how mileage should affect this problem and but do see how time in service does. I was told by dealership that this can cause door closure problem if not fixed
Toyota Sienna 04 sliding door cable is frayed and about to snap. Toyota said it will replace the cable & motor for $1500. Our 5 yr. Warranty just expired and the car only has 77000 miles. According to sites I have read, eventually the door will no longer open or may randomly open as you drive down the road. When the cable snaps, it also could hurt anyone standing near.
The sliding door cable snapped as the door opened. Leaving it wide open and unable to be closed. I had complained about squeaking noises and they had lubed the door twice. The dealership also replaced a recalled part in that door.
My 2004 Toyota Sienna van's power door cable snapped. The van had about 120,000 miles when it happened. I have not had it repaired after seeing the costs involved. I can close the door manually.
- Ellicottville, NY, USA
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No apparent difficulties, signs of symptoms had been observed, but my children were placed in potential harm due to a part that appears to be defective and costly to repair. Here is the situation. The power sliding door on the passenger side was opened to discharge some passengers from the rear of the van. When we attempted to close the doors via the power button, the door would not respond (close). We turned the power element off, but were unable to close the door manually. Ultimately, the van had to be driven several miles to the dealership with the door open in order to have them cut the cable to disengage the power elements so that the door could be used manually. Based on online information and from information gathered from the dealership, this is a common problem in this make and model of van. Unfortunately, it is under reported as the cost to repair the door is substantial and most customers elect not to make the repairs. With that decision, there is a limited number of parts/details submitted for review, but it is the safety and/or pocketbook of the consumer that suffers from what appears to be a poorly made part and the inability to disengage the power system easily. I would appreciate it if this problem would be investigated and that Toyota be required to fix the power mechanisms on these power doors so that they work properly (preferred), but that at the minimum they are required to install an easy release to disengage the power system in case of failure. There is no since in jeopardizing the safety of passengers for such a common malfunction. A recall of this mechanism needs to be enforced.
2004 Toyota Sienna electric slide door passenger side on mini van. I went to open it and when it came time to close door, the door would not work. I went to dealer ship to have it looked at, and this is what they said. Toyota has many bulletins on this same issue but no recalls. It will be $1800 to fix it. Never even said what happened. I told Toyota about this problem and they basically said tough I don't care pay the price and get it fix. We will not stand behind it. This is out of warranty. And bergstroms dealer ship charged me $100 to evaluate it and tell me it would cost me $1800. I will not buy another Toyota when they can fix defective items.
1. a defective weld on the driver side door check attachment caused loud popping noise every time the door was used. Problem progressed into a full failure of strap/check mechanism. 2. passenger side slider door motor failed, door would not open automatically. Cable on door was repaired under warranty, but since complete door motor failure happened after warranty expired, dealer would not consider it related problem. We got the same $1700 repair quote noted by many others online. After much haggling, Toyota reluctantly agreed to repair it for labor costs only and supply the part. Door has chipped the tinted coating off rear quarter window and still sounds balky at times, especially when it's cold out. Looking at other similar reports, this is clearly a design defect. Please make Toyota recall these vans and make good on this issue!
Originally, rear gate problems began with my gate dropping closed without warning. Similar to other complaints noted on mycarstats.com the struts were no longer functioning safely or properly. I filed a complaint at that time and was contacted for more information. Meanwhile, this issue continued and we used the rear gate function only when there were two adults present, with one to hold the gate up during use. Starting last August, in addition to the previously noted rear gate strut issue, when the rear gate is opened, and reaches the top, to the fully opened position, it then immediately begins closing down forcefully. If anyone or anything is in the way of the gate it continues to close down crushing whatever or whomever is in the way. We will no longer use the rear gate until it is repaired and works properly.
My 2004 Toyota Sienna sliding doors keep freezing up. I start to open the door but it wont open more than a few inches. And it wont' close. The doors are frozen. So my door is partially open, stuck, and the interior lights are on.
Gas struts for rear lifting door gave out suddenly. Now door slams down unless physically held up. Happened day after we returned from skiing in lake Tahoe for 3 days.
The cable of the motor on the right side of door (second row passenger side), which is automatic door had snapped! could barely open and/or close the door after that. I went to Toyota and they told me there was no warranty on it, so since I could barely open the door, I had to pay to get it fixed. Over $1600! I should mention, we have had problems with this door in the past. It would stick, not open properly, so we'd have to close it and re-open it. I brought this up to Toyota dealership many times, but they checked and said there was nothing wrong with it. Also, on the right side, which is manual, it sometimes would be "stuck" or, it would open, but would not "latch". it is supposed to kind of lock when all the way open, but it wouldn't. I have complained about this in the past also, but of course when I get to the dealership it works fine. I have called and complained today to corporate and will receive some sort of response tomorrow. So, both doors have problems, where the cable literally snaps and they cannot just replace the cable. They have to replace the entire motor.
The powered rear liftgate struts were replaced as part of the NHTSA recall campaign on 12/18/2008. The new struts no longer lift the tailgate to its previous height. The tailgate now opens about 2" to 3" lower than the maximum extension. The tailgate must be manually pushed to its full extension. At its lower height, it is easy to get bumped in the head as you assume the door will open fully. The dealer states that the tailgate cannot be adjusted for greater travel to open all the way.
We own a 2004 Toyota Sienna XL. When temps get cold the rear doors freeze shut. Even after letting the van warm up for 20 minutes the doors are frozen and they stay frozen the entire trip. I have to climb into the back from the front seat. I drive 25 miles to work and cross a river what if the doors are frozen and I am in an accident how would they or me get my baby out of the back!!!! Toyota dealer said Toyota is aware of the problem!! are they waiting for someone to die before they fix it. Please help! kim stokes
Control arm on driver's side door makes a load noise upon opening and closing door. Took to dealer and informed that I needed to take it to an autobody shop to repair the broken weld.
The automatic sliding door (passenger side) on my 2004 Sienna suddenly became inoperable and unable to be closed. It had a history of freezing closed - not sure if this is related. It appears the cable broke and dangled outside of the car. A plastic mechanism popped out of the door and blocked the door from being closed. This is a safety issue!!!!!! how can you drive a car with the side passenger door stuck wide open and children inside"??" the car apparently had a tsb dated April 19,2004 on it that addresses this issue. I was unaware of it. My car is now past the warranty period and it will cost $1800 to repair. This is clearly not normal wear and tear. It is a known problem that Toyota must take responsibility for.
Passenger sliding door will not open or close from any buttons. Tries to open but is locked open or closed. When door handle is pulled from outside it unlocks and will open or close manually.
On 12/13/08 the passenger side sliding door on our 2004 Toyota Sienna "froze" and would not open manually or automatically. On 12/28/08, the door stopped functioning completely. On 1/2/09 the vehicle was brought to kings Toyota in cincinnati for repair. I have been advised that the cable and motor system within the door is completely bad and needs to be replaced. ($1,634).
A D V E R T I S E M E N T S
- Chesapeake, VA, USA