This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I currently have a 2007 Toyota Sienna with 130K miles. My car is good condition and has been very reliable over the last several years. Recently both the drivers and passenger sliding doors stopped working and the wire that is part of the door mechanism popped and is now hanging from the back windows. I am at this time unable to open either door and there is no way to manually open the doors. I have children and they are having to climb from the front to the read. There was no indicator that this was becoming an issue. It as if Toyota was aware of this problem, however they are not addressing it without charging outrageous prices. The dealer claimed wear and term, however my door may be opened and closed 1 to 2 times per day, if that. The response was very nonchalant as if was not a big deal. I am very disappointed in the issue and more disappointed in the response from my dealer, whom I have been dealing with since 1997. Toyota really needs to address this issue. This is not only a mechanical malfunction, it is a safety issue.
The 2007 Sienna van in question is one of many plagued by an array of door latch problems of many different varieties that were not covered under a very poorly executed so called 'recall' on this van. The whole design was poor from the start, and the consumer is getting taken to the bank by the dealers and the company. When they want a $1000 to fix one door that they know if faulty that's simply greed for one, and there are usually two doors at fault. Then if you do get them repaired, many times the fix doesn't last very long before your back again. They just had another recall for their 2011 and newer van doors, they still haven't fixed them yet. They might not open, then they might open without warning, then they might not open at all. Both of my doors have the same issue, and I've read about many more people that have the same problem. They fix this but not this, it's very frustrating & expensive, I can hardly believe how poorly Toyota and their dealer network have handled this issue. I have been to Toyota with my vehicle, it was a joke and it cost me $100 for much of nothing.
Driver side automatic sliding rear door fails to open with remote or interior front controls. Will only open with sustained pull on outside door handle. Will also only close with sustained pull on outside handle.
The contact owns a 2007 Toyota Sienna. The contact stated that the rear windows and vent windows failed to open. The vehicle was taken to the dealer who stated that the part needed to do the repair was on back order. The vehicle was not repaired. The failure mileage was unknown. Updated. 5/28/15 updated 10/05/2017
- Lakewood, NJ, USA
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Traveling on East bond hwy 66 around 07:00 am with a speed around 20 mph the fire started to come from engine driver side. Stopped the car & took children out and watch the whole car burned until fire engine showed up.
The rear hatch opener is made of some rubber composition that has melted away and will at times not even open rear hatch. Numerous online incidents reflect similar description of melted rubber that leaves fingers coated in hazardous material when attempting to open rear hatch.
June 12, 2012, odometer 45,000 miles, 2 hours from home, drivers side manual door would not close and latch shut. Called nashua, nh Toyota dealership, told lots of problems with doors, need to make appointment, average repair over $1,000. Took to my regular mechanic and problem temporarily fixed for $244.80(latch assy seized up. Remove, lube, reinstall. If repair doesn't last, new part needed. Cost for part only, $570.23, plus labor). July 2013, odometer 65,000 miles, same door not latching again, door slides open during acceleration. Called Toyota dealership in nashua, nh, told door not covered under "latch assembly extended warranty" because door is manual. Have made appointment with my regular mechanic again to see what can be done to fix problem. My vehicle has 2 sliding doors, drivers side is manual, passenger side is automatic. However, the manual door has a motor and latch assembly to pull the door in and latch it after it's been slid closed. This function is not working properly. The extended warranty I received from Toyota in July 2012 states " this warranty extension is for your rear sliding door latch assemblies for a period of 9 years from the vehicles date of first use or 120,000 miles whichever comes first". there is no mention the door must be an automatic door. I believe Toyota is trying to limit how many warranty fixes they do by giving customers incorrect information. I'm also beginning to have problems with the passenger side automatic door not closing. However I can only afford the time and money for one fix at a time. There are huge safety issues here and Toyota should be held responsible.
Rear door latch rubber assembly has melted and becomes hot to the touch. The circuit under the melted rubber has direct contact to my fingers while attempt to open the back door. And appears to be a fire issue. Since the back door is no longer operational, it may cause safety issues for passengers sitting in the back row of the van.
I was in a parking lot with car completely off, the side passenger door was fully opened. I was leaning into the car putting groceries in when the door automatically starting closing on my body. It did not stop and started crushing me. I could not get out and as a result have left hip and right knee pain. The door finally opened on it's own. The door should have sensed resistance or something there but it did not. If I were I small child I would have been seriously injured or killed.
2007 Toyota Sienna rear door latch rubber assembly has melted and becomes hot to the touch. Appears to be a fire issue. A relative with the same make and model in the Maryland area reports the same problem. Numerous incidents online report the same problem, with a disturbing issue of the rear tail gate inoperable in freezing weather. Which would appear to be another safety issue of retrieving individuals in an emergent situation.
The contact owns a 2007 Toyota Sienna. The contact stated that the air bag warning lamp was illuminated. The vehicle was taken to the dealer who diagnosed that the right front seat air bag and wiring harness were defective and needed to be replaced. The manufacturer was made aware of the failure but did not offer any assistance since the vehicle was no longer under warranty. The vehicle was not repaired. The failure and current mileage was 112,000.
Passenger power sliding door not working properly. Passenger side power sliding door opens on its own. Passenger power sliding door will not close on its own. Toyota dealer diagnosed as power sliding door motor and cable failure. The cost was quoted at $1700. This is a safety concern because when the door is manually closed it will just automatically open when driving down the road.
The installed dvd navigation system in our Sienna has failed. This in it's self is not a safety concern, but it's failure has also caused the back-up camera to become inoperative. We use this extensively and the sudden loss of it is almost as bad as loosing all your rear view mirrors.
1. we bought Toyota Sienna 2007 le #3 on July 21, 2007 2. after 2 weeks on Aug 4 2007 maintenance required and all other lights were on and ac was stopped working. We called the dealer and he scheduled earliest appointment on August 7 2007. 3. on August 6 2007 Toyota Sienna broke down on interstate and I towed this van to the dealer. 4. dealer first found problem with the alternator and replaced alternator in a week. 5. then he found another problem as two computer inside car were not functioning properly and he worked with Toyota specialists and order replacements of computer harness equipment. 6. after installing these new equipment he found that all the lights on the dash board are turned on with this vehicle. 7. he scheduled inspection to resolve this issue by Toyota technicians. They are flying in from California to resolve this.
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- Baltimore, MD, USA