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10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
9,057 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Toyota Sienna brakes problems

brakes problem

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2011 Toyota Sienna Owner Comments

problem #10

Nov 122013

Sienna 6-cyl

  • 32,124 miles

A D V E R T I S E M E N T S

Started to notice this back in Nov 2013 when going downhill or 65 mph. My van steering wheel started to shake and rattle. Brought over to dealership and they didn't find anything except to charge me $125 for diagnostics. Says more likely rotor need resurface. My van still under btob warranty but we're told not covered under warranty. That's ridiculous. Time past 4 months later, still rattling. Brought over to dealership to get it brake/rotor replaced and resurface 3/27/14. Still rattling......very disappointed with Toyota knowing they know the workmanship defects and not accepting it.

- Beaverton, OR, USA

problem #9

Jan 282012

Sienna 6-cyl

  • 11,000 miles
While driving 35 mph on a city street, I lost brake function. I was able to coast to a complete stop, thankfully avoiding other traffic and obstacles. Once I was stopped, I found that there was a long bolt on the floorboard underneath the gas pedal. When the towtruck driver arrived, he reached in and pulled the gas pedal completely off - there was nothing fastening it to the car. He was able to reinstall the bolt, but said there was "a piece" missing, and towed it to the Toyota dealership. The dealer found that two pedal pivot bolts were missing, and the one that was present (which had ended up on the floor), was not secured by a nut. They said that they were not sure why this happened - that it could have happened in the factory - but said that they replaced the three bolts and torqued them properly, and that it was safe to drive. We asked to speak with a manager for better explanation, and the manager avoided all of our attempts to contact for several days.

- Katy, TX, USA

problem #8

Dec 172011

Sienna

  • 20,000 miles
After pulling out of the driveway and driving forward less than 100 yds, the vehicle began to pull left and right as if vehicle stability control were taking over. Very shortly after, the vehicle came to an abrupt stop with brakes seemingly applied on their own (power brake assist?). the screen lit up with the following warnings, "check ABS, " "check vsc, " and "check brake system, " followed by "have your vehicle checked by dealer." The ABS, vsc, emergency brake, and check engine lights on the dash came on as well. Upon taking a look under the hood, we also discovered what appeared to be an oil leak at the head gasket. The vehicle was taken to the dealer and a Toyota engineer was flown in to help diagnose the problem. The result was they cleared the codes, wiped up the oil, and said there was nothing wrong with the car. About a day and a half later, the exact same thing happened again with the vehicle pulling, warning lights, etc. This time, the dealership said that they found "hard" codes and that the floor wire harness needed to be replaced. The vehicle has now been out of service for 16 days. We shall see whether the wire harness fixes the problem. The dealer said they put dye in the engine oil to try to detect a leak. Not sure why they didn't investigate the problem while the oil was sitting there. It was very obvious where the leak was.

- Chesapeake, VA, USA

problem #7

Jul 132011

Sienna 4-cyl

  • Automatic transmission
  • 4,800 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Toyota Sienna. The contact stated that while driving approximately 25 mph, she applied the brakes and the pedal depressed to the floor. The vehicle would not stop until crashing into another vehicle. A police report was filed, but no injuries were reported. The vehicle was towed to an independent repair shop where the contact was awaiting diagnosis of the failure. The vehicle was not repaired. The failure and current mileages were 4,800. Updated 08/10/11 updated 08/12/11.

- Manteo, NC, USA

problem #6

Nov 152010

Sienna

  • 850 miles
The contact owns a 2011 Toyota Sienna. The contact stated that while driving 3 mph in reverse. The brakes were engaged and depressed into the floorboard abnormally and the vehicle did not respond. The contact was unable to stop the vehicle and was involved in a crash. There were no injuries and a police report was filed. The manufacturer sent an investigator to inspect the vehicle for the failure, however, they were unable to duplicate the failure. The current mileage was 3,500 and the failure mileage was 850.

- Niles, IL, USA

problem #5

Dec 152010

Sienna

  • 10,000 miles
The contact owns a 2011 Toyota Sienna. While driving approximately 10 mph and coming to a stop, the contact heard a loud banging noise in the rear of the vehicle. The contact stated the failure occurred at different speeds and more frequently when driving on the highway. While driving at highway speeds the vehicle began to shake violently. The vehicle was taken to the dealer where the technicians were unable to determine the failure. The technicians suggested the rear brakes, rotors, and calipers be replaced. After the repairs were performed the rear passenger side tire locked twice. The vehicle was taken back to the dealer where the technicians stated the vehicle showed extensive wear and over heating of the parking brake due to driving while the parking brake was engaged. The contact stated the parking brake was not engaged while driving and the overheating only occurred to the rear passenger side brakes. The vehicle was not repaired. The approximate failure mileage was 10,000.

- Chester, CT, USA

problem #4

Feb 052011

Sienna

  • miles

A D V E R T I S E M E N T S

October 2010 I purchased a Toyota Sienna 2011. 3 months later I drove back from work and I have my 4 children with me in the car where the car brakes failed to respond as well the emergency brake!!!! was the worst day in my life!!!! I crashed into a truck and we were all in shocked to this day!!!!...after the crash I had received a recall in the Toyota Sienna 2011 for the brakes? I am without car responsible for the damages for the other cars, in pain, my kids suffer small injuries and for a auto loan in Toyota crashed. I had made calls but unfortunately no one will give me a answer or stand and face their responsibilities... I wondered why no other make ( BMW, Mercedes, Honda, GMC etc, ,,,,) have so many recalls defections with their vehicle just Toyota............ it is appear suspicious to me...I could be wrong but the search I have done and the worst experience I have with my first Toyota.......never in my life I will buy a car or advise one of my friends to purchase Toyota..... to many recall and unsafte cars...I don't know how the insurance company will insure a car like this?? I have so many questions and I need answers......... it is time for those answer to all worldwide people who drive or thinking to buy a Toyota!!!!!!!!!!!!!!!!!!!!1111 please learn from my experience!!! I don't wish to my enemy!!!!!

- Saint Charles, MO, USA

problem #3

Dec 022010

Sienna

  • 2,600 miles
The contact owns a 2011 Toyota Sienna. While the contact placed the vehicle in reverse, the vehicle would not move. The contact did not have the brakes engaged but the rear brake lights illuminated. The vehicle was towed to an authorized dealer where the contact was informed that there was an issue with the sensor. The vehicle was repaired. The VIN was unavailable. The failure mileage was approximately 2,600.

- Suitland, MD, USA

problem #2

Nov 222010

Sienna

  • 5,300 miles
Had to push brake pedal to the floor in order to stop 2011 Toyota Sienna xle. Gateway Toyota replaced the master cylinder on Friday November 19th. Driving vehicle on Monday November 22nd pedal went to the floor again, difficult to stop. Toyota scheduled to replace master cylinder again on November 23rd. Vehicle only has 5,300 miles on it.

- Galloway, NJ, USA

problem #1

Sep 112010

Sienna

  • 3,900 miles
The contact was driving a 2011 Toyota Sienna. While driving 20 mph attempting to apply the brake pedal, it extended to the floor; however, the vehicle did not stop. He continued to apply the brakes and eventually they started working properly. Two days later while driving the vehicle and depressing the brakes the warning lights illuminated. The vehicle was taken to the dealer who stated that there were fifteen error codes informing them to contact the manufacturers engineering department. The dealer informed her that there was a metal bracket that covered the brake sensor and when the brakes were depressed the sensor informed the computer to turn on the hydraulic brakes in order for the brakes to function normally. The metal bracket on the vehicle was damaged; therefore, the computer did not work properly. The manufacturer was contacted and advised the contact to take the vehicle back to the dealer since they were responsible for the repairs. The vehicle was returned to the dealer who exchanged back her old vehicle to her. The failure mileage was 3,900.

- Sudbury, MA, USA

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