I was out in the front porch near my garage around 7.30pm and my Sienna was parked inside the garage. Suddenly a loud noise like an explosion of sort occurred that scared me pretty bad that prompted me to look inside the garage and I was shocked to see TWO large holes simultaneously on either side (left and right) of the rear windshield and the glass was slowly caving out and then shattered completely (not spider-web like) slowly falling way into the trunk.
After coming back to my senses from the initial shock, I called my insurance company to see if they had heard of such freak incidents to which they said 'Yes'. They did mention to go to the dealer and since it is still brand new (less than 9 months old), the glass will be replaced under manufacturer’s warranty.
I went to Don Davis in Arlington, TX from whom I had purchased the van along with their Dealer Warranty on top of the Manufacturer’s warranty and after their service manager looked at the ‘non-existent’ windshield with some of the glass still hanging on to the edges, he said he cannot make a judgment as to whether it was a manufacturer's defect or vandalism since there is no way to know as the glass is not in the windshield anymore (??!!!). I told them that if the glass shatters, it will not be intact and yet they would not buy my argument.
I called Toyota Corporate and they said unless the Dealer makes the judgment, they cannot proceed with replacement of the windshield.
This has caused me such disrespect for the dealer and Toyota since they are playing this game where they pass the ball onto the other person's court and no one wants to take responsibility.
I’m going to try to talk with the dealer one more time and if he does not make the judgment, I'll be taking this issue to the consumer courts and will deal with Toyota through the law.
A D V E R T I S E M E N T S
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I was out in the front porch near my garage around 7.30pm and my Sienna was parked inside the garage. Suddenly a loud noise like an explosion of sort occurred that scared me pretty bad that prompted me to look inside the garage and I was shocked to see TWO large holes simultaneously on either side (left and right) of the rear windshield and the glass was slowly caving out and then shattered completely (not spider-web like) slowly falling way into the trunk.
After coming back to my senses from the initial shock, I called my insurance company to see if they had heard of such freak incidents to which they said 'Yes'. They did mention to go to the dealer and since it is still brand new (less than 9 months old), the glass will be replaced under manufacturer’s warranty.
I went to Don Davis in Arlington, TX from whom I had purchased the van along with their Dealer Warranty on top of the Manufacturer’s warranty and after their service manager looked at the ‘non-existent’ windshield with some of the glass still hanging on to the edges, he said he cannot make a judgment as to whether it was a manufacturer's defect or vandalism since there is no way to know as the glass is not in the windshield anymore (??!!!). I told them that if the glass shatters, it will not be intact and yet they would not buy my argument.
I called Toyota Corporate and they said unless the Dealer makes the judgment, they cannot proceed with replacement of the windshield.
This has caused me such disrespect for the dealer and Toyota since they are playing this game where they pass the ball onto the other person's court and no one wants to take responsibility.
I’m going to try to talk with the dealer one more time and if he does not make the judgment, I'll be taking this issue to the consumer courts and will deal with Toyota through the law.
- binoy, Grand Prairie, TX, US