Sunroof exploded while van was parked in June 25, 2016. Photos show glass exploded out. Van was certified but coverage denied.

- Tinley Park, IL, USA

I was driving 65 mph on the highway (95 degrees outside) with the sunroof closed and I heard what sounded like an explosion. There was no debris on the road and no one in front of me. The interior temperature of the vehicle was set at 68 degrees. I pulled over to inspect the vehicle, I realized that the glass in the sunroof over the driver's seat had completely shattered. I pulled the cover closed to protect myself from the possibility of any glass falling into the vehicle. When I contacted the dealership, I was informed that I clearly had something hit it; I explained the driving conditions and was still told something must have hit it. Upon returning home, I have discovered that there are other reports of windows spontaneously "exploding".

- Albuquerque, NM, USA

My parents bought ne a 2013 Toyota Sienna xle van, ever since there's been a loud rattling in the rear an they have taken it in over 40 times even the yesterday an Toyota of louisville said they can't fix it, I've heard it while riding in the van it drives you nuts, they over $30,000 for the van an its loud ride sounds more like your on a train.mom said this is her last Toyota she's buying usa only.

- Coxs Creek, KY, USA

For the past 6 months, our vehicle, a 2013 Toyota Sienna that we purchased new, has emitted a very foul odor from the air conditioning system. From all the information I have, this appears to be from mold growth. I am worried that aside from being extremely unpleasant, it is a safety concern. After numerous trips to two different Toyota dealers for service, an inspection by a southeast Toyota representative, and following all the guidelines found in the technical service bulletin, we have not had any improvement. The odor is sporadic but persistent, usually occurring several times a week. As I've explained to Toyota, there are three distinct "smells" (vinegar, wet dog, and one just very, very bad). We filed a formal complaint with Toyota last spring, wrote letters to many Toyota representatives, met with the general manager at the dealer where we purchased it, and have been in phone contact the past three weeks with a representative from the office of [xxx], CEO and president of Toyota North America. Toyota maintains this is an environmental issue and not a mechanical one, therefore they won't fix it. I have other vehicles in the same environment without this problem. Being that this van was purchased new, my first new vehicle ever, makes it even more upsetting. While one dealership said a recall is possible, unless this is deemed a safety concern, I do not see Toyota addressing this issue. Please help. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Huntsville, AL, USA