This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We just recently purchased 2022 Toyota Sienna XLE with REAR SEAT ENTERTAINMENT package which is a 11.6-in. display. We did not use this display until yesterday when my daughter wanted to watch something. After she opened the screen to watch, I realized that this display screen covered/block the rear-view mirror view 100% and can't see anything. Before I tried to tell that she needs to close it, I had just a near-miss where I could have colloid to car in backend. This is a huge safety risk due to poor design of covering 100% rear view by this REAR SEAT ENTERTAINMENT screen. There was no car available to test drive at nearest dealer where I would have catch this. If I would know this safety issue, I did not have purchase this car with REAR SEAT ENTERTAINMENT package. Higher Trim has the "digital rearview mirror" option that could have alleviate this issue, but they don't even give that option to select as optional package on XLE trim with XLE plus and REAR SEAT ENTERTAINMENT package. I paid ~$4,000 for XLE plus and REAR SEAT ENTERTAINMENT package and it does include the "digital rearview mirror". This is a huge safety issue in point view and requesting NHTSA to take an action on it. I just googled it and found others complain for this hazards concern. (https://www.siennachat.com/threads/xle-with-rear-entertainment-system-cant-see-out-of-rearview-mirror.66818/)
Driver and passenger front window have obstructed visibility, when wearuling polarized glasses. This might be no issue for sunglasses but with regular glasses, it could impact safety. In an irregular pattern clouds of low visibility are spread across these windows. Normal sight without my or my wife's sunglasses is not impaired. It was observed in full sun while being in clouds I didn't try it.
When using polarized sunglasses, visibility of the driver and passenger front windows gets obstructed (standard windows, no modification). This means, that these windows are partly intransperant. In an irregular pattern clouds seem to be dispersed all over them. In total maybe one third or up to 50 percent of the window seems to be way less transparent, only while wearing polarized glasses. Without glasses there is no impaired visibility at all.
The car does not have DIGITAL REAR VIEW which uses built-in camera installed at bottom of back to display what is behind the car. Because of this whenever ENTERTAINMENT SYSTEM DISPLAY (DVD PLAYER) is pulled for use or CARGO is fully loaded; REAR VIEW MIRROR does not show anything and driver remains unaware what is coming behind the car or what is going on behind the car. I had incident in first couple of usage it self that I was not able to see emergency vehicle & was not able to give a way. Additionally, it could be difficult to understand behaviour of other cars behind coming. I have purchased this car paying lots of money and others could have do so thinking lots of safety features for family usage purpose. Unavailability of rear-view mirror display when there is obstructing entertainment system and cargo, will completly put all passengers at risk. I have paid more than MSRP for this car as I was in deep need of car. Dealer did not give any detail on this issue and when drove car multiple time then only experienced. Raised everything to TOYOTA by calling their number given in the car manual. No one picks up. Submitted online complaint (Reference#220311002236) but not getting any helpful response. They are just saying someone will call from nearest toyota dealership or reachout directly. When no call came, went to dealer who says reachout to TOYOTA directly! Its going in circle. Also reached out to DEALER from where it is purchased, they are too not responding. This is to be taken seriously. I am going thourgh lots of harrassment by dealer/toyota after paying this much for the car and should be compensated accordingly. NHTSA should help me getting DIGITAL REAR VIEW CAMERA installed in this vehicle and have TOYOTA to install same in all other similar configured TOYOTA SIENA vehicle. As an alert citizen and driver, I am raising this and can provide more details if needed but need all help to fix on this car. Rest everyting is fine in the car. Thanks.
A D V E R T I S E M E N T S
- Champlin, MN, USA