This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Question 1 Auto Headlight continues to malfunction and it has been inspected 3 times by Randy Wise Toyota (Grand Blanc, MI). Yes, it is available for inspection (video & list of incidents provided to Randy Wise Toyota - as requested by Tech/[XXX] but no action taken). Question 2 High Beams have come on when oncoming vehicle is between 300 to 500 feet - potentially temporarily blinding the person in the oncoming car and causing an accident. The High Beams also have come on when following vehicles within 300 to 500 feet, also in the City (with city lighting) the high beams were on with a City Bus approaching 1 block away. We have had numerous cars flashing their bright lights at us as our high beams do not dim to low beams appropriately potentially temporarily blinding us and creating an accident. We also are concerned about a potential road rage incident due to others thinking we are intentionally turning on our high beams. Question 3 No the dealership Service Director [XXX] took our vehicle home (23 miles each direction - during the day time) but only test drove the vehicle for 6 miles to try to duplicate the issue. When asked how many vehicles he passed, was told he was not available (out of town) we asked for a phone call to discuss this - but never received a call. Tech/[XXX] stated that we needed to provide video documentation and to keep a list of when the issue happens and details - which was provided but since there was no "CODE" they determined there was no problem. Question 4 Vehicle has been inspected by Randy Wise Toyota 3 times. Question 5 No warnings prior to failure. First appears immediately after purchase. Add'l Info: Video provided to dealership shows us following a vehicle (never loosing site of their tail lights) when an oncoming vehicle approached and when the oncoming vehicle was approx. 500 Ft. in front of us our bright lights turned on and remained on until that oncoming vehicle was approx. 300 Ft. from us. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
- Goodrich, MI, USA
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- Miami Gardens, FL, USA