The contact owns a 2004 Toyota Tacoma. While driving 45 mph, the contact heard an abnormal popping noise under the vehicle. The contact discovered that the lower ball joint failed and the wheel went under the vehicle. The contact noticed the frame skidding on the highway. The vehicle was towed away, but was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 228,000.

- Altadena, CA, USA

I purchased a used 2004 Toyota Tacoma 4X4 4 years ago in NY. I moved to MA 2 years ago and took truck to a cape cod Toyota dealer and asked them to change oil and tell me if there were any issues I needed to deal with. To make a long story short they told me about the spare tire rust recall and made the repair. When we picked up the truck they gave it a clean bill of health. They then said "by the way, you have a tiny hole in frame that may need to be taken care of at some point-not urgent." Fast forward 2 years- a garaged truck that only had an additional 7,000 miles. We took it for the MA state inspection and it failed. They said it needed a new muffler. We took it to our local cape cod mechanic who called and said the problem was much bigger- the entire frame is rusted out and it is not safe to drive. We filed a complaint with Toyota corporate and they won't do anything. The dealer called to say come pick it up even though they know it is not safe to drive. How much is a life worth? obviously Toyota doesn't care. Help please!!!

- Sandwich, MA, USA

Had 2004 frame recall tested by dealer and they applied the undercoating in 2012. The truck will not pass inspection due to holes rotting through frame and excessive corrosion. The truck is in perfect shape otherwise as total body was repainted at the time of the undercoating. This terrible information to hear when you purchased the truck brand new and planned on passing it down. Its 11 years old and a lawn ornament.

- Montour Falls, NY, USA

I was at the local tire shop getting two tires installed and I noticed that the right rear of my vehicle was not level with the left. I asked that they do an alignment to even the vehicle out and they notified me that the frame was severly rusted. I was told that there was a campain recall on thi same issue and my VIN was in range. When I went to the dealership they notified me that there was another part of this recall, that they did not do, so my frame was not covered. I never received any notice of either recall. I sent a email to Toyota and they called back with the same responce "you never did the ani-corrosion part of the recall so you do not qualify". I have heard of countless persons in my area that have just purchased the same age vehicle and had frame rust that got there vehicles repaired. If there is an issue with or without this corrosion spray why are only certain vehicles covered. This spray does not work and this seems like a way to get around repairing vehicles. Not to mention I never received any recall notices and they have no record of what adress the recall was even sent to.

- Gloucester, MA, USA

My low mileage Toyota truck has both front and rear bumpers rotting through from the back to the front. There is a hole coming through the chrome and the back side is completely full of crumpling rust. These bumpers are going to offer little to no protection in a accident situation. I believe this should be included in the rust recalls of these trucks please make it happen before someone gets seriously injured. Thanks, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Richboro, PA, USA

Called Toyota after pa state inspection was told that the frame was rusting out. Got the run around from Toyota stating that there was a preventative coating recall that my fianc didn't have performed. When I called Toyota they didn't have her information and she owned the truck four years prior to the call. After they blew me off. She got her first recall notice for the spare tire, took it to Toyota on 1/13/15. They can nt perform the recall saying the frame is rotting to bad and the truck is unsafe. Look at the post on line look at edmunds look on google this is a huge safety and consumer protection issue why wont the government step in and address this or do people need to die first.

- Spring Grove , PA, USA

Purchased this vehicle in June of 2014. The carfax report only listed a recent recall dealing with the spare tire hanger. The carfax report did not show any other recalls, including the frame treatment, the frame replacement or the truck buy back offered by Toyota. We completely unaware of the recalls. Two weeks ago, the rear right shock rotted/completely broke away from the severely rusted frame. Toyota says they will do nothing because "we" didn't have it treated. However, we had no knowledge of the recall and had no way of knowing that there was a frame problem because the dealer indicated no issues, the carfax report showed nothing and we have only owned the truck for 6 months. We don't know what to do. Are we stuck with this or can we hold someone accountable for help?

- Hinton, VA, USA

I own a 2004 Toyota Tacoma pickup witch was included in the frame recall. At the time of this recall I was having health issues that prevented me from following though on the recall. After I got back on my feet I called the Toyota dealer in berlin Vermont and was told it was to late to have it done. I then called Toyota and spoke with a gentleman, I told this person all about my health issues that had prevented me from getting this taken care of. He also told me it was to late to have it looked at and repaired. I then asked him what would happen if the frame broke when driving and caused a crash or a death and he told me that was my problem. I now have a recall about a spare tire hanger that may rust off allowing the spare tire to fall off. It would seem to me that this is just a continuation of the frame problem that I was told I was to late for..I have run my own auto repair shop for over 30 years so I am note unfamiliar with autos or dealer. Thank you for hearing me out and any help you could give me would be very nice. Updated 1/7/16

- St.Johnsbury, VT, USA

I was driving down the road and noticed some unusual rattling. I stopped and upon inspection found that the frame on both sides had cracked all the way through directly above the rear tires. This rendered the vehicle extremely unsafe to drive. I had it towed to a repair shop and they told me that a complete frame replacement needs to be done and that the vehicle is unsafe to drive as is. They said the frame is completely rusted out. I understand the vehicle came out of New York and has high salt concentrations but the rest of the truck is virtually rust free. I can?T believe that a frame rusting completely out is normal in just 10 years. I have contacted Toyota (case number 1409290440) and they are telling me that any recalls pertaining to this have expired. I can"T believe they will not step up and fix what is obviously shoddy craftsmanship. My main concern is this could have caused a serious accident. They stepped up to the plate with the 1995-2000"S that had the exact same issue and obviously was not fixed in the 2001-2004 models. I am very disappointed with Toyota and very concerned for the safely of other Tacoma owners as this seems to be a pretty common issue with these trucks.

- Blackfoot, ID, USA

I just wanted to tell how utterly useless I think this administration is. I wrote in with a complaint on my 2004 Toyota Tacoma which has a rusted frame and too dangerous to drive. There were numerous complaints just like mine and still are all over the internet and you have done absolutely nothing. Toyota refuses to fix my truck and I never received a notice for my truck frame as well as a lot of others. If I had kept driving this truck me or others could have been killed. I have a conscious unlike this office and Toyota. I contacted my senator and asked him how many complaints do you people need to do something. I guess somebody has to die first which is sinful and sad!!!

- Rison, AR, USA

The contact owns a 2004 Toyota Tacoma. The contact stated that while having maintenance performed on the vehicle, the independent mechanic discovered rust and corrosion on the sub frame of the vehicle. The contact indicated that the rusting and corrosion had created 4 holes that extended approximately 5-6 feet and were approximately 4-6 inches wide. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 147,000.

- Burnington, ME, USA

I got a letter from Toyota motors stating that certain model years of Tacoma had rust damage to the frame and I was informed to bring it to the dealership where they would perform a rust test on it. Mine is a 2004. They said the rest wasn't bad enough to replace the truck, of course and kept it to spray on a rust preventative on the frame. Within one year the coating they applied began to fall off peel off and obviously didn't work like planned. My sister had a 98 Tacoma with the same issue and you could put your finger through the frame. They bought her truck back at the corporate office at 150% of bluebook value. That's what should happen now also. I've paid 20K$ for the vehicle brand new and a major reason was everyone likes the Tacoma and its fairly easy or lets say was easy to resale before all the problems they are having. Now I've gotten another letter saying there is more than one recall and now have problems with the spare tire holder plate possibly rusting and falling off. Its pretty obvious to me and all the customers who have had the problems, that Toyota must be forced into actually replacing the vehicle or pay the 150% book value without argument. Is anyone going to make this right? I have had 2 mechanics tell me the truck is unsafe and not road worthy. Luckily I have a company vehicle otherwise I would be very challenged. The bumper all the way to the front is totally rusted out and I don't wanna hear lip service saying its due to salt or something I just want a billion dollar company to be responsible for their product. I haven't driven the truck but 10 times since getting the coating applied and the sad thing is I love the truck and cant drive it. Please help us.

- Winchester, KY, USA

TL-the contact owns 2004 Toyota Tacoma. The contact stated T while the vehicle was inspected the subframe was found severely corroded. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage were 108,000.

- Swampscott , MA, USA

The contact owns a 2004 Toyota Tacoma. The contact stated that while driving on uneven pavement, a loud banging noise was heard from the rear of the vehicle. The contact also indicated that when making turns, the vehicle would become unstable. The vehicle was taken to the dealer, who diagnosed that the rear sub frame was corroded and rusted. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 162,000. Updated 7/7/14 updated 07/11/2014

- Lynn, MA, USA

Frame is perforated due to rust just in front of rear axle on both sides of vehicle. About a 1.5" X 6" hole on driver's side with a fracture of about 12" going toward rear axle. Passenger side has a fracture about 18" long in same area. Rear suspension mounts and springs are compromised. Toyota had a program to deal with issue but deadline had passed by the time I purchased vehicle. Dealer told me Toyota had checked out frame issue and it passed. According to Toyota I was misinformed. Toyota will not fix what is obviously a manufacturing defect that I never had the opportunity to deal with properly. Body and bed are rust free and in excellent condition. I paid 11,700 for the truck with 88,000 mi., have owned it for one year and put approx. 9,000 miles on it. It is unsafe to drive and for all intents and purposes totaled.

- Saco, ME, USA

The contact owns a 2004 Toyota Tacoma. The contact stated that the frame was completely corroded. The vehicle was taken to an independent mechanic who verified that the frame was perforated due to corrosion on the right and left side of the vehicle. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure and current mileage was 130,000.

- Rooster , MA, USA

I own a 2004 Toyota Tacoma and have regularly serviced and maintained my truck, which has always been stored in my garage. On November 6th, I went to have my yearly vehicle inspection and was told that the truck failed because of rust in the frame near the gas tank. John, the garage owner, told me about the Toyota recall for the frames, and said he believed my truck was included in the recall. I then called the Toyota dealership where I bought my truck, woburn foreign motors in woburn, MA, and they were unsure about the recall procedure because they thought the recall had expired. The service manager gave me the VIN number and confirmed that the truck was on the recall list. She gave me the phone number to call Toyota corporate. When I spoke with them, they told me that the recall had expired in 2011, and they assigned a case manager, [xxx], who would be the only one that could over-rule the expired recall. He called me a day later, and said Toyota would not take care of it because they had sent me a letter notifying me that I was to take it in so they could do undercoating. I told [xxx] I never received the notice in the mail. Since my profession was pharmacy, I am very detail-oriented, knowing the importance of recording when we dispense prescriptions to customers. I believe that Toyota is at fault for this problem, and they should stand by their product and resolve it. I recently received another recall notice on November 14th, 2013, for a spare tire mount under the truck that may rust and make the tire fall. Toyota asked me to bring in the truck for repair to resolve that issue, but not the frame. Without a replacement frame, I am unable to drive the truck because it is dangerous and cannot pass inspection. Having always maintained my vehicle, the truck engine and cabin are in excellent condition. I would appreciate any help you could provide. Thank you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Wells, ME, USA

The contact owns a 2004 Toyota Tacoma. The contact stated that while inspecting the vehicle, the contact noticed a hole in the frame of the vehicle. The vehicle was not repaired and the manufacturer was not notified. The VIN was not available. The approximate failure mileage was 90,000.

- Malone , NY, USA

December 26, 2013- going East on warner rd. At 45 miles per hour from kyrene and warner. Minimal traffic on the road. At warner and bullmoose a car did not stop at the stop sign at bullmoose to pull out onto warner. I hit the camaro, T-boned him. My air bags did not go off, my seat belt tightened, then popped off of me at some point during the crash. I just know that when I stopped and pulled over my seat belt was off. That concerned me a lot. That was the first thing I noticed when I came to a stop! the gentleman that I hit said it was his fault and he had a broken rib, but other than that said he was okay. I hurt and was bruised across my shoulder blade, and chest. I had my Toyota Tacoma towed to power collision center that Toyota uses. I went into to them and told them my concerns about the seat belt popping. They said they did not see anything wrong with it, that maybe my sweater was caught up in it. First of all, I was not wearing a sweater! and I am very strict about my seat belt and others in my vehicle that they are properly seat belted! at times the seat belt did not tighten when I applied the brakes. I think just to humor me they replaced the driver's seat belt. Then he said they get worn with being connected and unconnected many times. My question is why do we not know that we should replace our seat belts, like we do our tires. I am very concerned about my seat belts in my Toyota Tacoma.

- Tempe, AZ, USA

Excessive rust. Recall twice.

- Turner, ME, USA