This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Went to get an undercoat application. Tech pointed out severe rust/rot on my truck frame, located on both front wheel control arm area. Vehicle was inspected by N.E. Undercoating, Plainfield Ct. No warnings. NEVER RECEIVED A FRAME RECALL NOTICE Contacted Toyota Corporation and they said "sorry, nothing we can do"
Never received notice for XX Warranty Enhancement Program and found out in March 2022 as vehicle cannot pass inspection due to rusty on frame. BRAND ENGAGEMENT ADVOCATE March 09, 2022 at 12:18 PM Dear [XXX], Thank you for contacting Toyota Motor Sales, U.S.A., Inc. regarding your frame concern in your 2009 Tacoma. We are sorry to learn you're experiencing a concern with your vehicle. We were able to further look into your frame concern and have verified your vehicle is beyond the parameters of the Warranty Enhancement Program for this concern. This warranty enhancement program was an extension of the vehicle's Basic Warranty. Primary coverage for this program expired on 01/31/19 and Secondary coverage for your vehicle expired 12 years after the date of first use: 06/30/20. Once the vehicle is outside of the program parameters, the cost of repairs becomes the owner-€™s responsibility, as the component is now outside of all factory coverage. We have also verified that one letter was sent to you at the mailing address we have on file. The remedy letter for the XX Warranty Enhancement Program was sent on 11/08/2018. We hope this provides clarity to your inquiry. Your comment has been documented at our National Headquarters under your case number. If we can be of further assistance, please feel free to contact us. Sincerely, [XXX] Toyota Brand Engagement Center INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The vehicle has an excessive frame rotten. The car was inspected by Toyota dealer confirming the issue. The issue appeared the first week of August 2021.
The contact owns a 2009 Toyota Tacoma. The contact stated that while the vehicle was being serviced at Toyota city (1305 E boston post rd, mamaroneck, NY 10543, (914) 825-5611) under NHTSA campaign number: 14V604000 (suspension) he became aware that the subframe of the vehicle was corroded. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 34,000.
- White Plains, NY, USA
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The contact owns a 2009 Toyota Tacoma. The contact stated he became aware that the chassis underneath the vehicle was extremely rusted. The contact called bristol Toyota located at 2283 grand army of the republic hwy, swansea, MA 02777, (401) 253-2100, and was made aware of the failure. The vehicle was not diagnosed nor repaired as of yet. The manufacturer had not been informed of failure. The failure mileage was 92,458.
I had a rusty frame recall which I took in on Feb. 2018 and had they supposedly repaired this by rustproofing. Since then all the new rustproofing applied for this fix has deteriorated. This truck has only been driven less than 10,000 miles since that time and is housed in a garage. This recall ends on July 28th of 2020 and my dealer says the will do nothing. Because no perforations are seen they will not help. I assumed that this was repaired correctly when it was done initially but have found that the job done was mainly cosmetic and the matter was not fixed. I am now asking for help to have this repair done properly.
TL- the contact owns a 2009 Toyota Tacoma. The contact received notification of NHTSA campaign numbers: 14V604000 (suspension), 13V337000 (seat belts) and 11V148 (tire) the contact called several dealers including the Toyota direct dealer (614-476-1979, located at 4248 morse rd, columbus, oh 43230) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect
In addition to a rusted frame, my 2009 Tacoma has 1.a rusty air condition system with rusted components. 2.a rusted U joint for steering that was extremely difficult & expensive to replace. 3.a rusted power steering component with a hole in bottom. It can't be fixed until the frame is replaced. I can't safely drive the vehicle. 4.a rusted 4-wheel drive actuator ' to be replaced. It doesn't G into 4 wheel drive. 5.brake line rusted thru. Will these repairs be covered by Toyota as well during the frame replacement?
The paint on my 2009 Toyota Tacoma started to fail about a year ago approx. March 2017. It started on the hood with slight cracking that led to peeling that led to it's current condition which is bare metal in large areas. The roof was the next area to have the paint fail and it is the same scenario as the hood. The rest of the truck is starting to fail but not as bad as the roof and hood. The paint color is dark charcoal. Rust spots have also started to form where there is bare metal. The truck has 66,000 miles on it. The truck is a Florida vehicle and has never left the state.
The contact owns a 2009 Toyota Tacoma. The contact stated that the frame was rusted. The vehicle was taken to the dealer (joseph airport Toyota in vandalia, Ohio, 937-898-8060) where the technician offered to spraypaint over the rust, but the contact declined the offer. The manufacturer was made aware of the failure and advised the contact to do what the dealer recommended, stating that if the failure continued, the frame would be replaced. The vehicle was not repaired. The failure mileage was approximately 75,000.
The frame is covered by a recall. Toyota is limiting it to certain states. I was in one of those states (Maine). Toyota says the car must be registered in one of those states. My registration ended at the end of October. We know live in Florida which is not covered. The frame was inspected by a Toyota dealership in Florida that said it needed to be treated for rust. (recall). But because my registration changed they are using it as a reason not to cover vehicle. I believe it is a safety issue and that they are using loopholes not to cover all the vehicles that should be covered.
The contact owns a 2009 Toyota Tacoma. The contact stated that the vehicle was taken to charlie's Toyota (451 western ave, augusta, me 04330 (207) 622-4748) after he received notification of NHTSA campaign number: 14V604000 (suspension). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was inspected and diagnosed, and was informed that the frame needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the issue and was able to confirm that the parts were ordered. The failure mileage was 204,333. Parts distribution disconnect.
Frame has excessive rust. Vehicle was bought new in summer 2008, less than 3 years later the seams of the frame had substantial rust. Frame is now covered in rust. When the Toyota dealer was contacted their reply was ~there is no recall for your vehicle regarding this matter. I am aware of many other model years of Tacoma being recalled for this problem. This is a safety hazard for the model year 2009 Tacoma and that model year should be included in the recall. Form requires a "when did this happen" date, a date of June 2011 was entered as the approximate date when the excessive rust was first noticed
The contact owns a 2009 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (fuel system, body); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2009 Toyota Tacoma. The contact stated that there was an excessive amount of rust all over the frame of the vehicle and the welded towing unit. The vehicle was taken to a dealer who was unable to diagnose the failure. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 40,000.
The paint is peeling off the cab of my Tacoma, even though I wash it frequently and wax it. It is faded and now starting to rust due to the paint peeling and coming off the top of the cab. I have tried everything to stop this, but nothing seems to work, and seems to be poor quality paint or workmanship. I have seen several vehicles of the same year as mine with the same issues.
Purchase new a 2009 Toyota Tacoma from Toyota of scranton-vehicle final payment for our truck was Oct 2012. The truck has not missed an appointment at Toyota of scranton (they always maintained the vehicle). We took the truck for inspection at Toyota of scranton in September (yearly inspection) the truck failed inspection with regards to rust spots at frame of truck. Toyota did not pass the truck for inspection and told us to go to a local welding company and have it welded "superior welding co." I have been in touch with corporate and manufacture regarding this issue. They are working on case. I fear for other motorist who may have it welded by others or not welded and it be unsafe on the highway/roads. The truck was at dealership when told of issue. Toyota recalled 2008 trucks for rusted frames (dana manufacture) - a Toyota Tacoma rusted frames lawsuit filed in Arkansas. I have spoken to 14 people + 3 supervisors, it is now in the hands of a "field technician specialist". they told me the decision with now go outside the regional office.
A D V E R T I S E M E N T S
- Baltic, CT, USA