This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Toyota Tacoma 2016 6 speed automatic transmission was one quart low of atf from the factory.this could have been avoided if the dealer would have performed an pdi like they are required to do.
I took my Tacoma with 15619 miles on the odometer in for the leaking differential check on May 2, 2017 at a Toyota dealer. They performed the Toyota specified recall by checking for leaks and apparently found none and re tightened the fasteners. On June 27 I was checking the Tacoma prior to our leaving on vacation and noticed seepage on the rear differential in 3 locations. I emailed Toyota with my concern. I informed them I would be taking my Tacoma to the dealer on June 28, 2017 to have it looked at. I took the Tacoma on June 28, 2017 to 2ndtoyota dealer. I informed the service advisor of my concern with the differential. The master tech looked at it. I followed up with Toyota corporate by phone informed them of my concerns and was advised to speak with the service mgr. And I did. After the tech had a chance to look at the Tacoma I was advised that I would need to have the rear differential replaced. The service mgr. Told me that they would order the parts to repair my Tacoma and I could have use of a truck on loan from the dealership until my Tacoma could be repaired. I returned from vacation my truck was not repaired was told Toyota was having some type of issue because 1st dealer had all ready performed the recall. However, the Tacoma begin leaking and the differential was making a loud noise after the recall was performed initially. I am confused as it still should be a warranty covered issue even if another dealer had all ready did a recall. The service advisor agreed and they are still trying to get the truck repaired. It is my contention that the 1st dealer did the recall correctly and the differential failed because of substandard parts or design after the first recall was done. My concern is that my Tacoma is potentially a risk of crash as noted in the official Toyota recall. My vehicle has been at the dealer since June 28th 2017 or 15 days and counting.
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to lakeland Toyota (2925 mall hill dr, lakeland, fl 33810) who stated that parts were not available and provided a loaner vehicle. The manufacturer was made aware of the issue and a supervisor stated that the contact did not need to call him and leave messages. The contact was advised to speak with the dealer instead. The contact had not experienced a failure. The VIN was unavailable.
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was leaking oil. The contact took the vehicle to the dealer (dublin Toyota) who has had the vehicle since June 24, 2017. The contact was informed that there was no remedy or estimated time frame for a remedy. The manufacturer was made aware of the failure and opened case number: 1706300586. The approximate failure mileage was 14,338. Parts distribution disconnect.
- Livermore, CA, USA
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The contact owns a 2016 Toyota Tacoma. The contact stated that NHTSA campaign number: 17V285000 (power train) exceeded a reasonable amount of time for the repair. The dealer had possession of the vehicle for three weeks. The contact observed the recall notification in June of 2017, but did not receive the recall letter until July of 2017. The contact took the vehicle to the local dealer (balise Toyota 1399 riverdale St, West springfield, MA, 01089) for an oil change and was informed afterwards that there was a leak from the rear differential. The dealer stated that the parts were available. The next day, the contact was supposed to be notified by the dealer to pick up the vehicle. The contact was not notified and called the dealer, but no one answered. When the contact received a call back, he was informed that the parts were unavailable. The dealer stated that the parts should be available by July 20, 2017 although the vehicle had been there since June 21, 2017. There was no guarantee that the parts would be available on that specific date. The manufacturer was also contacted at 1-800-331-4331 and provided case number: 1706262451. The manufacturer confirmed that the parts were unavailable for the repair and suggested that the contact call around to other dealers and inquire on part availability. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (bob smith Toyota, la crescenta, California 91214) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA recall number 17V285 I took my truck to the dealership for this safety recall on May 9, 2017. Toyota says this problem has a remedy, but my dealer says the parts are not available. NHTSA website says to file a complaint if repairs are not made in a timely manner. I have been without the use of this vehicle for two months, how long is considered "timely"?
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to Toyota vallejo (201 auto mall pkwy, ca 94591, (707) 552-4545) where a leak was identified between the rear differential and the rear axle. The vehicle was not repaired. The dealer stated that no parts were available for the recall repair and could not provide an accurate date. The manufacturer was notified of the issue and the contact was provided case number: 1705250853. The approximate failure mileage was 16,000.
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign numbers: 17V356000 (engine) and 17V285000 (power train). The parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. While driving approximately 55 mph, the vehicle suddenly stalled. The contact coasted to the side lane and was able to restart the vehicle in approximately three minutes. The check engine indicator also illuminated. The contact took the vehicle to the atlantic Toyota dealer who replaced a sensor for the failure regarding the stalling and replaced both catalytic converters. The dealer stated that the parts for the recall repairs were not available. The manufacturer was made aware of the failures and informed the contact that the parts were not available. The approximate failure mileage was 24,000. VIN tool confirms parts not available and parts distribution disconnect.
I brought my truck in for a routine servicing on 6/16. I knew there was a recall in place so I wanted them to check for the leak. Later that they, they informed me there was a leak in place and that they would have to keep the truck. They have me a loaner car in the meantime. Now, they still have no eta on the part and someone was told beginning of 2018. I need the truck, as I am in the process of moving. I spoke with the dealership and Toyota corporate who both said, "we don't know".
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (cornhesker Toyota) stated that the remedy would not be available until late July of 2017. The dealer diagnosed that there was a leak in the differential. The manufacturer was made aware of the issue and confirmed the dealer's diagnosis. The approximate failure mileage was 35,000. Parts distribution disconnect. Updated 08/22/17 the consumer stated the vehicle was repaired and the warranty was extended. Updated 8/25/2017
I took my Tacoma to the dealer for regular oil/service, I was advised of a safety related recall (H0G) they advised me not to drive it until corrected, gave me a "loaner". I've yet to get an assessment and return date. The dealership seems to not be getting information from the corporate office. I contacted the corporate office to ask what my options were. (refund, replacement, etc) I told them I was aware of a "lemon law". the rep got kind of short with me, said I would be hearing from their legal dept. After 2 weeks no response, I called back. They said it could be 30-45 days before getting a response. Concerns I have are: 1) my vehicle just setting there not being driven developing more problems I'll have to deal with. 2) a "black mark" on its resale value. 3) Toyota trying to force me into a "low ball" settlement. The dealer has been fair as possible so far but they seem to be in a void regarding the recall from their corporate office. I almost have the vehicle paid off and not looking forward starting over or getting involved in a legal proceeding. Any advice would be greatly appreciated.
Rear differential gasket leaks. Couldnt fix it when I went in because they didnt have parts. Refused to give me a rental truck. Told me I needed to prove I owned a business. They also wanted to keep my vehicle but I have no other means to get to work. And they didnt know how long it was going to take to get the parts. Told me 8 plus weeks to get a gasket.
Took my car to the dealer, marietta Toyota, for service and it was impounded on May 31, 2017 due to safety recall of rear differential leak. I was informed at that time that the parts to fix the issue would not be available for at least two months. It has now been a month and I would like some information on what action I can take.
Toyota recalled my 2016 Tacoma for rear differential leak safety recall. After dropping my truck off today they said they would be able to repair it if they get the parts from Toyota, which they said could take months. My question is, why should they inconvenience me for months to repair my vehicle. Toyota required me to leave my vehicle at the dealership because it is a safety recall. They did provide me with a rental car, which does me no good because I bought a truck and I need a truck. At the dealership at vineland NJ they already had 15 Tacoma's in the back lot. The manager told me they would be fixed on a first come first serve basis. He said he had a small dealership and he wasn't sure how fast he could get parts because there were 288,000 Tacoma's involved. I am out of a truck for god knows how long.
Took my Toyota for normal service and they indicate a recall for the rear differential. They said it would be repaired within a day. It has been 12 days and Toyota said they do not when they will get parts or when they will fix it. They said it could be a month or more. I asked for an update today and they said it could be months.
On May 4,2017 took vehicle in for 15K service though it only had 11K miles.was advised there was a recall and did I want it checked, "would only be a couple hrs." It has been at the dealerships parking lot for two (2) months, exposed to temperatures of 100 plus. I had planned to keep this vehicle for a long time, kept it garaged when not in use etc. Now after this recall and having had other issues in October 2016 such as "down level software", (I think it was corrected), attached work order, I don't really trust this vehicle as to "what else was missed on the plant floor" that I will be paying for in the future?? as far as I'm concerned Toyota mtrs. Corp. Sold me a defective vehicle.
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train) and stated that the part was not available within a reasonable time frame to schedule the recall repair for longer than 60 days. The dealer (big two Toyota of chandler, 1250 S gilbert rd, chandler, AZ 85286, (480) 898-6000 ), provided a loaner vehicle but did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was uncertain of when a failure may progress with the vehicle parked at the dealers for longer than 2 months. Parts distribution disconnect.
The rear differential is leaking fluid. On February 11, 2017 the vehicle was taken in for routine service and inspected for a clunking sound that occurs sporadically upon braking. The feeling can best be described as if the vehicle has been bumped from behind. The service department was not able to duplicate the problem. On May 5, 2017 the vehicle was taken in for routine maintenance and retained by the Toyota dealer due to a leaking rear differential that was described as a serious safety defect. The vehicle has not been repaired as of June 24, 2017.
A D V E R T I S E M E N T S
- Portland, OR, USA