1.9

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
83,133 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Volkswagen CC engine problems

engine problem

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2011 Volkswagen CC Owner Comments

problem #6

Aug 242015

CC

  • 120,000 miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2011 Volkswagen Cc. The contact stated that the vehicle stalled without warning and was unable to restart. The vehicle was towed to a mechanic who diagnosed that the timing chain tension cylinder and the engine assembly needed to be replaced. The VIN was included in NHTSA campaign numbers: 16V078000 (air bags) and 15V483000 (air bags). The manufacturer was notified. The approximate failure mileage was 120,000. VIN tool confirms parts not available. Parts distribution disconnect.

- Mt Laurel, NJ, USA

problem #5

Nov 072016

CC

  • 51,000 miles
2011 VW sport Cc - less than 52,000 miles. Stalls while driving on the interstate. Dealer advised timing chain issues and while repairing the engine they had to replace unreliable parts. Known issue but none under recall. They said a screen shattered in the engine, a known issue is what caused all of this. All manufacturing error. Customer care admitted that and so did the dealer service department. Quote $1400. Then the next day they they "discovered" the car needed a new cam shaft. New quote $2200. Nothing under warranty/recall. VW customer care told me to save my receipts incase a recall comes about but did not care about the safety of the car or the fact they are replacing unreliable parts. If they know they are unreliable why are they not on recall. Wrote a letter to the CEO and got the cost reduced to $1400. Receipt shows one price no break down of costs and was told I could not have the parts back, even though I just paid $1400 for them. I have no idea what was under warranty or recall or was it all labor cost. VW does not care about their customers. And by the way the air bag is still not repaired, that is under recall. Safety in VW - zero

- Wyoming, PA, USA

problem #4

May 122016

CC

  • 69,000 miles
Rear main seal leak at 69K miles. I been doing a research and many cars are having the same problem with that engine. (tsi 2.0) which to my believe it's due to a manufacturer defect and should be addressed as a recall. Car is fairly new to be having a problem like this which is costing me to repair more than $1000 dollars. Also the PCV valve is having issues. Which I had to replace already spending $400 dollars.

- Chicago, IL, USA

problem #3

Jun 062016

CC

  • 75,000 miles

A D V E R T I S E M E N T S

An email I sent to darcars/ silver spring: In June of 2016, I noticed my car "puttering" and almost stalling out. A few days later, my engine light comes on. I immediately check the oil level, which were good. I then believe there to be an issue with the muffler, or manifold. In June of 2016, I brought my car in to darcars due to the engine light being on. Within a couple hours, I was told there was an issue with a valve (unclear information provided by the receptionist) under the hood. The action provided was under warranty, so I had to pay nothing. I got my car back the same day...engine light off, and I drove home a few days/weeks later, the engine light came back on. I returned to darcars, and told them the light was on again. This was around August 2016. The receptionist, took the car in, and provided a loner car. A few hours later, I was told the action required was under warranty, and they were fixing it. Again, the receptionist mentioned a "valve" replacement. (very unclear communication) I drove the car a few more days, the engine light came back on...I brought it in...I'm told the exact same info as before. Except for now, I'm told darcars has to "send-off for a part". I'm provided a loner, and in a few days, I get my car back. The engine light is off. This is in September of 2016 same story... engine light comes back on(October 2016), again, the engine light returns, along with the low tire pressure light. I bring it in on a Wednesday (before thanksgiving). I inform them of the issue. The receptionist asks me can I leave it. I inform him I'm going to South Carolina for the holiday and would return the day after thanksgiving. I also had some errands to run that day (Wednesday), could I have a loner. He told me "no", "you'll be fine if the engine light is on. Just as long as it's not blinking".

- Silver Spring, MD, USA

problem #2

Feb 112016

CC

  • 93,000 miles
My 2.0L tsi timing chain tensioner failed causing timing chain to jump timing and damaging other engine parts. I was driving when the engine light and noise came in.

- Weston, FL, USA

problem #1

Oct 082015

CC

  • 90,800 miles
On multiple occasions, vehicle failed to start, but displayed a "steering wheel lock defective" alert. When key is removed and replaced in the ignition, it will then start. In addition, the engine is now in need of replacement due to oil running low. The vehicle was maintained on its regular 10,000 mile schedule and did not give any warnings or alerts. It altogether failed to start and gave only a shaking/rattling noise when trying to crank. In all instances, the vehicle was stationary.

- Ellenwood, GA, USA

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