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3.1

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
45,426 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Volkswagen Golf fuel system problems

fuel system problem

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2011 Volkswagen Golf Owner Comments (Page 1 of 2)

problem #27

Dec 072015

Golf

  • 36,234 miles

A D V E R T I S E M E N T S

The vehicle was in motion on a city street, and the engine stopped working. This resulted in a total loss of power during driving. Attempts to re-start the car were not successful. Note: No fault lights came on. A near miss collision occurred, but luckily no accident. Car was pushed to side of road and left for a few hours. After a few hours, the car did re-start with great difficulty. On re-starting, a plume of grey smoked came from the tail pipe this fault is the second time of occurrence after the manufacturer (VW) supposedly corrected a fault 202 error the last time a similar situation occurred. I feel the car's fuel system is a non-safe design as a serious collision nearly occurred.

- Madison, WI, USA

problem #26

Nov 122015

Golf

  • 68,500 miles
The 2011 VW Golf tdi shut off while being driven. The steering wheel locked.

- Randolph, NJ, USA

problem #25

Oct 092015

Golf

  • 93,000 miles
My Golf tdi suffered a catastrophic failure of the high pressure fuel pump (hpfp) causing my vehicle to stall in the middle of traffic. Luckily every warning light on my dash lit up about 30 seconds prior to complete failure allowing me to begin to merge from the left hand lane and coast with my hazards on to the right lane. From initial symptom to complete vehicle failure was less than 1 minute. Searching online this is a common failure, one that results in upwards of an $8000 repair.

- Huntington Beach, CA, USA

problem #24

Aug 012015

Golf

  • 54,000 miles

A D V E R T I S E M E N T S

While exiting the off ramp of the highway at 1100 at night the car died and I was lucky enough to make it to the side of the road as traffic behind me was locking up their brakes and swerving to avoid a collision. After an expensive tow and finally getting the vehicle to the dealer I was told the high pressure fuel pump had exploded in the tank sending metal into the whole fuel system. I am told the repair bill will cost around $6500 to fix. This car has 54000 miles and I had received a letter from VW stating my high pressure fuel pump had an extended warranty a month prior however VW will not pay for the repair costs. The VW dealer told me they did a fuel sample test and the fuel did not have enough lubrication in it which caused the fuel pump to fail. As I have researched VW has had more than 3500 reported cases of these fuel pump failures and refuses to stand behind the Bosch products they use. I also talked with the service station where I purchased the fuel to let them know the pump failure is being blamed on lack of lubrication in their fuel and they have not had one other complaint of fuel issues reported. On a side not I filled my Dodge diesel truck with the same pump and fuel and have had no problems. To me this is a serious problem that VW is not taking responsibility for and if there is not a recall on these fuel pumps it is only a matter of time before someone gets killed because a known bad part that is not getting replaced.

- Navarre, FL, USA

problem #23

Jun 112015

Golf

  • 122,800 miles
High pressure fuel pump went out on my 2011 Golf tdi. My family and were driving down the road when it completely shut down almost causing an accident. VW covers up to 120,000 miles, my vehicle has 122K miles. This car is my daily driver and almost lost my job due to this problem. Hpfp is a faulty pump and VW denies to cover this expense. I do not have $8000 to cover this expense, and I will keep on contacting VW to fix it. Other cars with higher mileage have been covered, but not mine. I am on of thousands with this tdi hpfp problem. I always use chevron diesel, so there is no way it can be "contaminated" it is VW faulty piece. I hope someone reads this and helps me out, thanks.

- Riverside, CA, USA

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problem #22

Mar 032015

Golf

  • miles
The contact owns a 2011 Volkswagen Golf. The contact stated that while driving at 35 mph, the vehicle stalled without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

- Palestine, TX, USA

problem #21

Nov 042014

Golf 4-cyl

  • 31,142 miles

A D V E R T I S E M E N T S

My 2011 Golf diesel with 31,000 miles died in rush hour on a major street. Had it towed to the dealer. A week later, I got the car back. They found metallic debris in the high pressure pump bore and were advised to replace the entire fuel system, a massive amount of parts. They tested the diesel, which was not the problem. The warranty covered this approximate $8000 cost. Now, I have a major decision on keeping the car or buying another one. My service rep said that my warranty was for 1 year from the date I received the car back. This does not seem fair, it should be for another 5 years, falling under the power train warranty, these are all new parts. Will this happen again? I bought this car because VW was suppose to be such a reliable car and would hate to get rid of it, cause it is an excellent car but I am not sure if it worth the risk of this maybe happening again and having to dish out $8000.

- Phoenix, AZ, USA

problem #20

Aug 072014

Golf 4-cyl

  • 28,000 miles
When driving car and accelerating, the engine simply stopped. The dash-board lights were on, but the engine lost power. Attempts to re-start the car were not immediately successful. In two of the three cases, the engine did re-start. However, the E-starts occurred over 4 hours after the initial loss of engine power. In one of the three cases, the car could not be re-started. In this last case, the car was towed to the dealer and as of today (10 November), the dealer has not determined the cause of failure. A near miss accident occurred in one of the cases. After the engine stopped, another car nearly rear-ended my disabled car. The other car skidded and served out of the way of my disabled car.

- Middleton, WI, USA

problem #19

Oct 142014

Golf 4-cyl

  • 58,500 miles
Check engine light came on. Took vehicle to an independent repair shop and after it was checked out mechanic stated the fuel pump and fuel system were contaminated with metal shavings. Mechanic advised that the engine could stall and not restart at any time if repairs were not made. Took the vehicle to the local Volkswagen dealership and received the same diagnosis. Dealership service manager stated that the repairs were not covered under warranty but nonetheless that Volkswagen would repair the fuel system at no cost. VW dealership suggested that the vehicle had been misfueled, leading to the fuel pump failure. That was not the case. The vehicle has never been fueled with anything but diesel fuel.

- Huntsville, AL, USA

problem #18

Jan 292014

Golf 4-cyl

  • 61,000 miles
While driving at highway speed glow plug light began blinking and car lost power and went into "limp" mode. Had car towed to dealer where it was determined that the in-tank fuel pump and diesel high pressure fuel pump had both done bad, possibly a cascading failure. Repair was performed at no charge despite being outside of warranty. Eight months later and 18,000 miles later at approx 79,000 miles, similar symptoms and failure as determined by the same dealer. This was again repaired by VW under "goodwill warranty". there must be some sort systemic or design failure with the fuel pumps on these cars. There are pages of complaints here and on various tdi web forums documenting instances of fuel pump failures.

- Pennsburg, PA, USA

problem #17

Sep 042014

Golf 4-cyl

  • 62,000 miles

A D V E R T I S E M E N T S

As an addendum to my previous email complaint #. the mileage of the vehicle is 62000 not 101000 (km) also I was driving at 110km which I believe is 68 miles per hour. I was confused giving you 65 miles but total vehicle mileage in km. I hope this is clear and many thanks.

- Hamilton, Ontario, PA, USA

problem #16

Sep 042014

Golf 4-cyl

  • 100,989 miles
Hello-firstly I am Canadian with a vehicle purchased "brand new" from erie pa. On thurs Sept 4/14 at 6:30pm traveling home from work my vehicle lost majority of power (dropped to barely moving) and then complete power approximately 1 mile from when the problem happened-the check engine light was blinking rapidly-the car was struggling-buckling-kicking back at the attempts to move. I came to a complete stop in a busy stretch of highway and was narrowly missed by several cars and a Transport truck. I was dead in the water and could not exit my vehicle. I did not know what had happened to my vehicle as there was no issue with my car and I have maintained my vehicle to standards outlined by VW. My vehicle was towed to a local VW dealership and I did not receive a full quote for the scope of work needing to be done for two business days. I was told there are metal shards in my hpfp. I was told that the entire fuel system - injectors - pump and all the parts from front to back needs to be replaced. The cost is $7500+tax (cnd). I have now been in a rental vehicle for 7 days and the parts are expected today (Sept 10/14)? I've been told it will take 22 hrs. I have asked for all the parts back. After reading many blog posts about hpfp failures on line in both the us and cnd I am perplexed why a total recall has not been placed on VW. I am out of warranty but this issue has been acknowledged and apparent to VW for years. I called vwoa but they do not recognize "the car" and neither does VW cnd. I have driven VW tdi's since '01 and know diesel fuel-this was not misfueled. VW knows there is a problem. I am devastated as I can not afford this repair-I can not afford to buy another car-I can not sell this car without repairing it. I feel vwoa and Canada and germany are all liable for negligence regarding safety. I could have been killed on thurs Sept 4/14.

- Hamilton, Ontario L9c 6m3, PA, USA

problem #15

Aug 052014

Golf 4-cyl

  • 78,500 miles
On the night of August 5 about 8:30pm, while driving at 45mph, my car lost power while driving. I was able to get out of the traffic flow and coast until I could get to a side road and then pushed it into a parking lot. I looked at the engine and saw the serpentine belt was damaged. I also noticed fuel sitting on top of surfaces in the engine compartment. I asked my son to verify if he smelled fuel which he did as I have little sense of smell. After seeing the damaged serpentine belt, I did not attempt to restart the engine. I had the vehicle towed. At the dealer, the service representative attempted to try to start the vehicle and move it and said it wouldn't start, possibly causing additional damage since the serpentine belt was shredded. After some investigation the dealer's service manager explained that their leading theory is that diesel fuel leaked from fuel filter gasket onto the serpentine belt. Then the shredded serpentine belt took out the timing belt and caused the engine to rotate out of time causing internal damage. Car had been maintained per manufacturer schedule by this dealer, and this failure occurred 6K miles after most recent service. Dealer was unsure why the diesel fuel leaked, but the high pressure fuel pump and fuel filter seemed viable problem points. After getting engine parts replaced at great expense and getting the engine running on Aug 30, 2014, dealer indicated that they couldn't detect a fuel leak and said serpentine belt condition showed no condition to indicate failure but failed anyway causing the cavalcade of engine damage. Many parts were replaced or removed and reinstalled during the repair, so it is questionable that there was no fuel leak.

- Orlando, FL, USA

problem #14

Jul 022014

Golf

  • 41,000 miles
2011 Volkswagen Golf tdi, started shaking while driving. I just made it to the right lane when the engine stopped completely, leaving me stranded on the side of the road. Car was towed to the dealership where they diagnosed a faulty fuel pump, leaving residues of metal in the engine. Car is little over 40,000miles, 5,000 miles out of warranty. VW however agreed to fix the issue for free. It would have been a $10,000 repair. According to the service people, they have seen several issues like this, related to diesel Golf. Luckily I was driving on a city street, but the engine shutting on a highway would have been extremely dangerous. It seems to be a pretty common issue, such that VW will fix it for free instead of charging customers. I am now worried this will happen again in another 40,000 miles. I am purchasing extended warranty, but VW should recall and replace all faulty pumps.

- Baltimore, MD, USA

problem #13

Oct 122012

Golf 4-cyl Diesel

  • 48,993 miles
High pressure fuel lines were leaking large amounts of fuel. Fuel leaked on to alternator, car stalled on highway and required towing.

- Elkhorn, WI, USA

problem #12

May 162013

Golf

  • 30,800 miles
Engine warning light, loss of power, engine stall. Dealer said fuel pump failed, contaminated complete fuel system. Entire fuel system must be replaced. ## VIN failed ##

- Las Vegas, NV, USA

problem #11

Jan 222013

Golf 4-cyl Diesel

  • 55,000 miles
I was driving on I15 southbound, the engine malfunction symbol appeared on my dash board and all of a sudden the car lost power and stalled. After paying over $800 in towing fees to the nearest VW dealer in Ontario California. The dealer is asking if gasoline was put in the tank. They are saying that metal shards were found and gasoline is the only cause of that malfunction. I am the only driver of the car and I have never put gasoline. I always fill up at the same gas station due to the fact that not all gas station have diesel.

- Carson, CA, USA

problem #10

Jan 022013

Golf 4-cyl Diesel

  • 14,000 miles
We filled up the tank with diesel at gas station on the road and the car started stalling 3 days later. It would only start after an hour of "rest". after 3 of these incidents, we took it to the dealer to find out that the car had gasoline mixed with diesel, or "contaminated fuel". they flushed the car and changed the filters at a cost of $1275, but warn that it may require a full overhaul! (cost estimated at $8K). So I asked, how I am suppose to know what's good diesel or not" is there a test? some way of knowing" the dealer had no suggestions nor guidance on this regard. Now we find on the web forums, that this is not an isolated case and that there are many cases (in fact the dealer mentioned a few were in the shop for the same issue) escalating this issue from the random misuse of gas or contaminated gas. Net, there's an issue when you have a car you can't rely on because of the diesel supplies. I am very disappointed and concerned that this new car will stall again and leave us stranded.

- Rye, NY, USA

problem #9

Nov 232012

Golf 4-cyl Diesel

  • 46,000 miles
As I was entering the on ramp to get on the highway, under normal acceleration, there was a hissing sound and the car stalled in the middle of the highway lane where multiple cars were getting on and off the highway. I was forced to pull to the side of the exit ramp where I waited 45 min for a tow truck to get us while cars flew past my fiancee and I, putting our lives in danger. I had the car towed to the dealer where I purchased the car. Today, 11/26/2012, I was told that the hpfp(high pressure fuel pump) had failed and would be replaced under the warranty. I am waiting for further information as to whether there are any more malfunctions or not. This seems to be a common problem that vwoa has failed to acknowledge and is putting peoples lives in danger.

- San Antonio, TX, USA

problem #8

Oct 252012

Golf 4-cyl Diesel

  • 30,500 miles
Vehicle engine stopped while vehicle was stopped. Would not restart. Towed to dealer. Dealer service reported rust in fuel canister. Claims cause of failure was bad fueled. $7200 in parts and labor. Based on several blogs, I suspect hpfp failure was part malfunction but VW does not admit to this.

- Cherry Hill, NJ, USA

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