My 2001 VW Jetta just rolled 30000 on the odometer. I have heard that there are problems with the brake pads on the rear of the car. I had to pay $350 to get the pads replaced and get the rotors refinished. I don't drive the car unusually hard and did not expect the brakes to go so quickly. Also, this past winter, all of the spark plugs were shot. This not surprisingly occurred right after the warranty expired. I have had numerous little problems with the car since I bought it. I am leaning toward never looking to purchase a Volkswagen again.

- Norton, OH, USA

Dear sirs: Complaint against: Volkswagen (VW) of America, rochester hills, mi burlington VW (bvw) and enterprise car rental (ecr), both in burlington, NJ. "in order to minimize inconvenience to customers during repair, (VW) will offer alternative transportation at no cost." - from VW website, ignition coil problem. I own a 2001 VW Jetta wolfsberg T1.8. purchased: 8/23/01. Current mileage: 17,200. Warranty: Until 8/23/03. On 3/1/03, the 2nd engine malfunction occurred. One ignition coil malfunctioned & the car was towed to VW. When a new coil became available, car was repaired on 3/11/03. VW allowance for rental cars is $25/day. I couldn't find a rental at this price. Bvw has arrangements w/ ecr (open M-F) next door on rt. 130 -- VW customers can get a car for $25/day. Thought I had insurance through my credit card, so I turned down loss damage waiver ($13/day). Ecr found damage on car. I am uncertain how or when damage occurred. I told them I would call my credit card company, and was told they wouldn't cover me -- I didn't pay for the rental. Why wasn't this made clear at the time of rental by bvw or ecr? I contacted VW to ask them why they don't notify their customers of this pitfall, and they said they should not have to -- VW customer care # 30127362. I have $500 deductible on my insurance, cost of damages to rental $548.90, includes loss of use. I will pay ecr in good faith. Only one coil (of 4) replaced 3/11/03. Another one will likely malfunction, leaving me stranded at any time. Because I had insufficient insurance, I paid $548.90 this time. What will I pay next time" what are my rights in dealing with Volkswagen" if parts were readily available on my car, which is under warranty, I would not have had to wait ten days for car repairs. All four ignition coils should have been replaced at one time for my safety. Right now I have a new car that is unreliable.

- Voorhees, NJ, USA

The coil pack failed on the vehicle, the manufacturer informed consumer only the defective coils would be replaced.

- Lockport, NY, USA

Coil pack failure - loss of engine power while driving on interstate.

- Silver Spring, MD, USA

The cehck enging light illuminated and smoke started coming from the engine compartment, the dealer stated there was a faulty ignition coil.

- Monrovia, CA, USA

Consumer states that when starting the vehicle the alarm sounds and horn goes off and lights flash on and off for about 10 minutes. This also happens when opening doors to exit the vehicle. Also the illuminated entry and the power door locks were not working. The dealer has replaced wiring and relay in the doors, the radio ignition switch, and door lock, however the problem still exists. The dealer now states that there is nothing further they can do. Nlm front bumer pulled loose. Bumper and lower facia reinstalled.

- Sacramento, CA, USA