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10.0

really awful
Crashes / Fires:
1 / 48
Injuries / Deaths:
33 / 0
Average Mileage:
34,407 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Jetta accessories - interior problems

accessories - interior problem

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2002 Volkswagen Jetta Owner Comments (Page 3 of 5)

« Read the previous 20 complaints

problem #45

Nov 062004

Jetta 4-cyl

  • Manual transmission
  • 43,500 miles

A D V E R T I S E M E N T S

Seat heater on 2002 Jetta 1.8T overheated creating hole in driver's seat. Hile driving normally the witht he seat heater in position 1 ( lowest - highest is 5) seat got too hot to the point felt as though would burn. There was no fire or smoke but little burning smell. Car was sent to ardmore VW for service and they tested seat heater. Got call from sa that the seat heater was gone and that it burnt through the seat cover.

- Bala Cynwdy, PA, USA

problem #44

Nov 122004

Jetta 4-cyl

  • Manual transmission
  • 42,000 miles
My car, a 2002 Volkswagen Jetta was parked and running and the driver seat caught on fire for no apparent reason due to most likely the heating element in the seat. I am filing this complaint because if I was in the car I may have been injured or killed due to the defect. I just want someone to know so that other people are safe in the future.

- Novi, MI, USA

problem #43

Nov 102004

Jetta 4-cyl

  • Automatic transmission
  • 60,319 miles
Heater in the driver's seat burned through the seat and driver's coat while driving.

- Wilmington, MA, USA

problem #42

Oct 082004

Jetta 4-cyl

  • 30,000 miles

A D V E R T I S E M E N T S

The front passenger side seat heater burned a hole in the seat.. the driver's side heated seat caught on fire while driving.

- Tisbury, MA, USA

problem #41

Oct 102004

Jetta 4-cyl Diesel

  • Manual transmission
  • 49,400 miles
Our 2002 Volkswagen Jetta tdi had sparks coming from the drivers side seat heater that burned two holes in the seat.

- Denver, CO, USA

problem #40

Oct 222004

Jetta 4-cyl Diesel

  • Automatic transmission
  • 38,000 miles
Upon turning on the seat heater, the driver's side seat caught fire, burning through the seat cloth, foam, and driver's clothing.

- Mahopac, NY, USA

problem #39

Oct 082004

Jetta 4-cyl

  • Manual transmission
  • 37,690 miles

A D V E R T I S E M E N T S

1 & 2. my 2002 VW Jetta's driver side heated seat started on fire. I noticed the fire when I felt a burning sensation as my pants were catching fire. I immediately turned the seat off & pulled over. The seat had a dime to quarter size burn hole in it and if I turned the heated seat back on I could see the wire arcing.3. the Volkswagen dealer replaced the seat 5 days later.

- Longmont, CO, USA

problem #38

Oct 112004

Jetta 4-cyl

  • Automatic transmission
  • 42,000 miles
Volkswagen 2002 Jetta faulty seat warmers. On the morning of Oct 11, 2004 I turned the seat warmer on to setting number 2. roughly 1-2 minutes later while driving down the road it began to smell like something was burning. I felt a burning on my leg and began to see smoke. I immediately pulled over and got out of the car. There was a dime size hole in the seat where the seat had burned through. There was also a burn on my pants from where the seat had melted to my pants. There was also a red mark on my skin. I have contacted the company and they have agreed to see the car and possibly replace the parts. My biggest concern was that could have caused large fire or a serious burn to myself.

- Louisville, KY, USA

problem #37

Sep 252004

Jetta 4-cyl

  • Automatic transmission
  • 27,350 miles
Driver's seat heater was overheating and burning through the seat cover. Dealer was contacted.

- Brandon, SD, USA

problem #36

Sep 202004

Jetta

  • Automatic transmission
  • 97 miles
Vehicle was equipped with an asr light and when driving on a smooth road the asr light will come on, and the vehicle will down shift. Took vehicle to the dealer, and was told that after examining the vehicle there was nothing they could do. They were completely baffled, cleared out the codes, and replaced the brake light modules, but were unable to solve the transmission problem. Also, heated seats overheated. Consumer wa S furious.

- Wells River, VT, USA

problem #35

Sep 182004

Jetta 4-cyl

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

A fire started under the driver side of the vehicle while driving at 40 mph. Vehicle was taken to the dealer.

- Mansfield, OH, USA

problem #34

Mar 052004

Jetta 4-cyl

  • Automatic transmission
  • 57,850 miles
While driving our 2002 volkwagen Jetta, my wife set the seat warmer to "5" (the highest level). She said that she "smelled something funny, " and then received a minor burn on her left leg. Corrective action was to turn the seat heater to "0" (off). No parts have been replaced pending a response for service from Volkswagen of America, Inc.

- Columbus, OH, USA

problem #33

Oct 152003

Jetta

  • miles
Driver seat caught on fire.

- Rockwall, TX, USA

problem #32

Mar 132004

Jetta 4-cyl

  • Manual transmission
  • 19,000 miles
Heated seat malfunction oned a 2002.5 VW Jetta. Heating element burned a hole through the fabric on the seat. Also. Burning the pants that I was wearing. Nothing has been done to fix the problem I was told that the parts are on backorder. This also happened March 15, 2003.

- Mentor, OH, USA

problem #31

Feb 052003

Jetta

  • miles
My seat warmers burnt me and the leather in my car leaving a clearly visible burn mark in the leather.

- Farmington, UT, USA

problem #30

Oct 062003

Jetta 4-cyl

  • Automatic transmission
  • 38,000 miles
Heated seat over heated and started to burn a hole through the seat. Only was prevented from burning leg due to the fact I had shorts on and layered windpants over the shorts - I.e. 3 layers of clothes.

- Belfast, ME, USA

problem #29

Mar 312004

(reported on)

Jetta

  • miles
While driving with seat heater on consumer noticed that seat got hot, causing the driver's bottom to burn. The seat smoked, and burnt holes in the driver's jacket and pants. Vehicle filled with smoke.

- Dearborn Heights, MI, USA

problem #28

Mar 262004

Jetta 4-cyl

  • Manual transmission
  • 21,500 miles
The seat material on the driver's seat, burned through, melting the seatS material and creating a 1-inch X inch wide hole. The hole left exposed the electrical wires under the material that caused the driver to feel a sudden electrical shock. Furthermore, the electrical shock combined with the hot melting material felt through the jeans, caused the driver to suddenly and unsafely veers off the road. The hot melted material also caused some minor burning on the hand (finger) of the driver. The VW built in seat-heater was on position 4.

- Portland, OR, USA

problem #27

Jan 152004

Jetta

  • Automatic transmission
  • miles
On my 2002 volkwagen Jetta 1.8T, my seatwarmer ignited and burned through both my seat and the coat I was wearing at the time, leaving holes in both. Ncident date is approximate. I immediately called the dealership after it happened and thus, they may have the exact date on record.

- Kansas City, MO, USA

problem #26

Mar 222004

Jetta

  • 35,000 miles
While driving 60 mph driver's seat caught on fire from the seat heater core. No injuries reported.

- Bridgeville, PA, USA

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