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10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
15 / 0
Average Mileage:
36,479 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Jetta seat belts / air bags problems

seat belts / air bags problem

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2002 Volkswagen Jetta Owner Comments (Page 3 of 4)

« Read the previous 20 complaints

problem #23

Feb 172004

Jetta 4-cyl

  • Automatic transmission
  • 29,000 miles

A D V E R T I S E M E N T S

While drive my 2002 Jetta about 55-60mph the driver side window and seat airbags deployed without impact. I drove my car right to the dealership I purchased it from. They had the car for 4 days to tell me that the computer system states that the car was in a collision, I do not have any damage on my car and I was not is an accident. They (camelback Volkswagen) or Volkswagen of America will not repair the damage.

- Litchfield Park, AZ, USA

problem #22

Dec 292003

Jetta

  • Automatic transmission
  • miles
I own a 2002 VW Jetta that I have had numerous problems with. The most recent incident occurred on December 29, 2003. My passenger side panel air bag deployed while I was driving. There was someone in the passengers seat and I am thankful that he was not injured. The dealer has had my car for 5 days now. They are waiting for VW to investigate because they don't see how the airbag could deploy on its own. There is some rear damage that is over a year old and they are trying to relate the airbag issue with the old dents. I don't feel safe in my VW and I certainly don't trust it.

- Phoenix, AZ, USA

problem #21

Dec 052003

Jetta

  • miles
While driving on I 75 S from chattanooga, I heard a loud pop and saw smoke. Thinking a tire had blown, I pulled over. I realized the passenger side airbags had deployed. Triple a took the car to the dealership as I was terrified to drive it. It has been two weeks and I still have not got my car back or even been told if they will fix it. The dealer is having to E mail pictures to VW to show that no damage was done. They are saying a sensor went off. No doubt! it is obvious to me and my witnesses that this is a manufacture defect that should be covered. I have researched and found that I am not the only person this has happened too. I plan to investigate it further to find out what can be done, before someone is killed in a Jetta.

- Chattanooga, TN, USA

problem #20

Nov 122003

Jetta

  • miles

A D V E R T I S E M E N T S

Was driving 15-20 mph, when the vehicle ran over a pothole. The side air bags deployed inadvertently. The manufacturer and the dealership were contacted. Consumer didn't take the vehicle to dealership to have mechanic check.

- Newark, NJ, USA

problem #19

Aug 272003

Jetta 4-cyl

  • Manual transmission
  • 25,000 miles
I was driving down I-64 in richmond, va and my driver side airbags spontaneously deployed.

- Washington, DC, USA

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problem #18

Jun 012003

Jetta 4-cyl

  • Automatic transmission
  • 12,700 miles
While driving the side and curtain air bags deployed inadvertently. There was no collision of any kind involved. The dealer refused to fix the air bag problem.

- Salisbury, NC, USA

problem #17

Jun 172003

Jetta 4-cyl

  • Manual transmission
  • miles

A D V E R T I S E M E N T S

I own a 2002 volkwagen Jetta which has side impact airbags. I have a one month old baby which sits in a rear facing carseat behind the passenger. I am concerned about the side impact airbags harming my child if I were in a motor vehicle accident. I am unable to put my child in the middle backseat position because then I do not have enough room in the driver seat to drive the car. Right now the passenger seat is so far up due to the carseat behind it that no one is able to even sit in this seat. I have contacted Volkswagen and they were unable to tell me exactly how far out or down the side airbags go when inflated and also refuse to turn the side airbag off.

- Aurora, IL, USA

problem #16

Jun 142003

Jetta

  • 35,000 miles
Consumer states while traveling 45-55 mph and without any indication passenger side air bag deployed. Because the airbags deployed it cost the consumers over $2000 worth of damages. Consumer dealer notified because they were concerned about the defective airbags and they should not be held responsible for cost of repairs.

- Cordele, GA, USA

problem #15

May 222003

Jetta

  • 17,500 miles
While driving down a dirt road between 45-55 miles an hour, my driverS side passenger airbags deployed. Managing to pull over to the side of the road, I got out of the car fully expecting to see a cow or horse embedded into the side of my car. However, there was no damage - a professional investigative engineer has verified that. Volkswagen is taking no responsibility due to the fact the sensor reads crash data stored. from the looks of the number of similar complaints, I can see this is not the first time a VW Jetta has had this happen. VW needs to own up to this defect.

- Ovid, CO, USA

problem #14

Jun 102003

Jetta

  • miles
While traveling 55-65 mph and without any indication V passenger side air bag deployed.

- Greenwood Village, CO, USA

problem #13

May 042003

Jetta 4-cyl

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

On the morning of Sunday, May 4th, 2003, I made a sharp right hand turn and inadvertently drove over the curb with my passenger side front wheel. I immediately heard a loud noise and the two driver's side airbags went off. I suffered only bruises from the impact of the airbags. This incident was reported to my insurance company on Monday, May 5th. On Tuesday, May 6th, I called the dealer to get my car in for work. As of today, Friday, May 9th, I still have not heard back from the dealer, who needed to order the parts. When I'm able to schedule the appointment to take my car in, my insurance company asked to have them check to see if there was a jolt to the floor pan or suspension that might have caused the airbags to go off. There is no visual damage to the wheel, and the car is drivable. (I've been driving it to and from work this week). I don't believe the airbags should have went off in this particular situation. I'm now very afraid to drive it with the fear of hitting a speed bump or a pot hole!!!! if there had been a lot of traffic at that time of the morning, a very bad accident could have resulted.

- Ballwin, MO, USA

problem #12

Dec 182002

Jetta

  • miles
While driving within the city, the front driver and passenger air bags deployed. The vehicle was taken to a Volkswagen dealership which diagnosed the problem. Dealer stated the computer had indicated and accident had occurred.

- Boca Raton, FL, USA

problem #11

Nov 022002

Jetta

  • miles
While driving our two month old Jetta on route 80 our driver's side air bags went off without any type of impact. There is no visible damage to the car which was confirmed by the closest volkwagen dealer we drove it to. Volkswagen says the computer says there was an impact though no damage what so ever is visible. They said we must report the claim to our insurance company. They will assume no responsibility. We are afraid this will keep happening until Volkswagen decides to take responsibility. We are afraid to drive our new car.

- Quakertown, PA, USA

problem #10

Oct 022002

Jetta

  • miles
While traveling on the highway without prior warning the side airbags went inadvertently deployed. The dealership is aware of the problem.

- La Grange, CA, USA

problem #9

Jul 212002

Jetta Diesel

  • miles
Passenger's side airbags accidentally deployed without any accident, deceleration or apparent contact the road bed.

- Sumter, SC, USA

problem #8

Aug 082002

Jetta

  • miles
Lower side air bags depolyed while driving down street. Upper side airbags deployed after driver and two passengers exited vehicle at curb and vehicle was stopped.

- Annapolis, MD, USA

problem #7

Jul 052002

Jetta

  • miles
While driving and for no reason, the passenger side air bags deployed, the passenger sustained some aches and burns, the dealer stated that the computer indicated that the vehicle was in a collision, however after inspection it was obvious that the vehicle had no signs of damage anywhere, it is uncertain as to if the air bags were front or side.

- Agoura Hills, CA, USA

problem #6

Mar 102002

Jetta

  • Manual transmission
  • miles
While driving, vehicle hit something, causing the passenger side air bags to deploy, there is no evidence of collision damage, claim 33-0397-972.

- Charlottesville, VA, USA

problem #5

Jun 272002

Jetta

  • Manual transmission
  • miles
While driving, consumer swerved to the right to avoid hitting an object in the road, when doing so the passenger air bag deployed, claim 59-Y129-766.

- Winter Haven, FL, USA

problem #4

Jul 052002

Jetta

  • miles
Passenger front airbags deployed without cause while driving on the freeway. This is the second safety problem with this Jetta, the first being unintentional accelleration.

- Agoura Hills, CA, USA

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