The contact owns a 2005 Volkswagen new Jetta. The contact was driving 60 mph when the power windows and turn signals failed to work properly. The contact also mentioned that the exterior and interior lighting failed to illuminate. The vehicle was taken to the dealer who confirmed that both a wiring and crash harness was needed to resolve the failure. The manufacturer was not notified, and the vehicle was not repaired. The failure mileage was 54,000 and the current mileage was 69,000.

- Angola, IN, USA

The fuse for the rear window defroster melted into the fuse box. I called VW and they informed me that when they manufactured the vehicle they placed a 25 amp fuse in the fuse box and it should be changed to a 30 amp. They informed me that I can do this myself since there was a technical service bulletin placed on this. I told them there was no way that I can get the fuse out since it is melted into the fuse box, and they informed me that I would have to pay to have the fuse box replaced. I do not understand how I am responsible for something that I never did. I cannot use my rear window defroster, heated seats and my heated windshield washers don't even work. I have went the rounds with Volkswagen and they stick to telling me that I am responsible for the costs in replacing the fuse box. Its like they are telling me that I built the car and I placed the wrong fuse. If I did build the car and place the wrong fuse in the car I would pay for the damages associated with this, but I did not build it VW built it and I feel they need to take responsibility for placing the wrong fuse in the fuse box.

- Columbus, OH, USA