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4.3

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
26,689 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Volkswagen Jetta fuel system problems

fuel system problem

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2010 Volkswagen Jetta Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #9

Aug 062011

Jetta

  • 26,000 miles

A D V E R T I S E M E N T S

While traveling at 70 mph on cruise control glow-plug light flashed solid, complete loss of power, engine stalled, and no restart. Dealer stated catastrophic failure of the high pressure fuel pump contaminated entire fuel system and would need to be replaced.

- College Station, TX, USA

problem #8

Aug 012011

Jetta

  • 18,000 miles
Vehicle was going at 25 mph when it started losing power. It stopped barely few feet after the intersection. Engine would not start. Vehicle was towed away to the nearest VW dealership. After investigation dealership says that they found traces of gasoline in the fuel pump and gasoline has destroyed the fuel system. I showed them my last three receipts as proof that I always put diesel in the vehicle. Car is at the dealership since 01-Aug-2011. They said they have to replace the whole system. Initially they have quoted about $4800 + labor but later on they agreed to fix it under warranty, car is only 18 months old and has 1800 miles. I am concerned that this may happen again as I still would end up going to the same diesel stations for filling and if they are contaminated as dealer says I may end up with a dead engine again.

- Sunnyvale, CA, USA

problem #7

Jun 042010

Jetta

  • 9,500 miles
Dead pedal - hesitation - stalling. Absolutely no throttle response when trying to pull out into traffic. You press the pedal and there is nothing there. Stop and go traffic on the expressway or stopping at an intersection the car stalls. Also have experienced surging at highway speed as if the fuel supply is cutting out. We recently returned from a trip to portsmouth nh. We were in six lanes of stop and go traffic on I-95 and the car kept stalling. When you would depress the gas pedal to continue moving there is no throttle response. We parked in the portsmouth municipal garage. As we ascended through the garage looking for a parking space [incline position] about 5 mph, there was no throttle response. The car would not move. I had to continue to feather the pedal to pull into a parking space. We now have 20K miles on the car and have had the car looked at 6 times at the local VW dealer with no fix. The car has serious throttle issues and has become dangerous to drive. Please note to numerous to mention VW tdi hesitation issues on many web forums. Someone is likely to get seriously injured or killed with this problem that VW must know about. Please advise !!!!!

- Rochester, NY, USA

problem #6

Jul 162011

Jetta

  • 7,550 miles

A D V E R T I S E M E N T S

Was traveling on a city block in san francisco when the engine light went on. There was a slight power surge but no stall. Driving into the next city block the car completely died and I pulled over to curb. Unable to start again. Car was towed to VW dealer. Was told the fuel pump in the tank had malfunctioned, and contaminated the fuel tank. Entire fuel pump, tank, system is being replaced under warranty.

- San Francisco, CA, USA

problem #5

Mar 102011

Jetta

  • 3,000 miles
This vehicle has experienced continual problems with engine shuddering and stalling. Mostly, while in 2nd, 3rd or 4th gear, early on into a trip the engine will suddenly decelerate and in some case stall out completely. It is as if there is a sudden loss in fuel getting to the engine. This started soon after purchasing the car. It has been into the dealership numerous (6 or 7) times for this warranty issue, including extended stay periods of seven and ten days. First they faulted my fuel, then they replaced the fuel pump, then they have done other work and replaced components, but claim they can not make the car fail as I have reported. They claim to have alerted VW and had a VW technical advisers look at this car. They refuse to do any additional warranty work on the car for this issue since they can not diagnose it. I have kept a log of these failures since my last servicing. Between 10/22/2010 to 3/12/2011 this vehicle has had 19 of these failure events. They usually occur when the outside air temperature is above 32 degrees Fahrenheit. The vehicle is still under warranty (28,500 miles on the odometer). I am finding other owners experiencing similar problems. Please help.

- Ann Arbor, MI, USA

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problem #4

Jan 022011

Jetta

  • 18,000 miles
The contact owns a 2010 Volkswagen Jetta. The contact attempted to start the vehicle but it would not start. Approximately twenty minutes later, the contact was able to start the vehicle. The vehicle was taken to an authorized dealer where the contact was told that there was water in the fuel system. The vehicle was repaired. The failure and current mileage was 18,000.

- Staten Island, NY, USA

problem #3

Dec 292010

Jetta

  • 7,000 miles

A D V E R T I S E M E N T S

Glow plug light came on, then engine light, car wouldn't accelerate when I stepped on the gas. Had to pull off the interstate. But made it home slowly. Car towed to dealer. Dealer says its bad fuel. Dept of consumer protection checked stations. No problems found with fuel. Car needs whole new fuel system-8K to repair. VW won't fix. Told me to call insurance company. Car still at dealer now over 3 weeks.

- Oxford, CT, USA

problem #2

Dec 292010

Jetta

  • 7,000 miles
Glow plug light came on, then engine light, car wouldn't accelerate when I stepped on the gas. Had to pull off the interstate. But made it home slowly. Car towed to dealer. Dealer says its bad fuel. Dept of consumer protection checked stations. No problems found with fuel. Car needs whole new fuel system-8K to repair. VW won't fix. Told me to call insurance company. Car still at dealer now over 3 weeks.

- Oxford, CT, USA

problem #1

Dec 292010

Jetta

  • 7,000 miles
Glow plug light came on, then engine light, car wouldn't accelerate when I stepped on the gas. Had to pull off the interstate. But made it home slowly. Car towed to dealer. Dealer says its bad fuel. Dept of consumer protection checked stations. No problems found with fuel. Car needs whole new fuel system-8K to repair. VW won't fix. Told me to call insurance company. Car still at dealer now over 3 weeks.

- Oxford, CT, USA

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