The contact owns a 2011 Volkswagen Jetta. While driving approximately 50 mph, the headlights and brake lights failed to illuminate. The vehicle was towed to the contact's residence. The contact diagnosed that a fuse melted and damaged the fuse box. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 13V569000 (electrical system, exterior lighting). The manufacturer was not notified of the failure. The approximate failure mileage was 65,000.

- Mullens, WV, USA

Transmission kicked into neutral while cruising on highway. Had to pull over and come to a complete stop and restart the car before it would allow me to shift back into drive. The fault recurred a few miles later and has recurred several times since then. The car is now too unsafe to drive.

- San Diego, CA, USA

The contact owns a 2011 Volkswagen Jetta. The contact stated that the horn was inoperable. The contact was made aware of NHTSA campaign number: 11V196000 (electrical system). However, the VIN was not included.the vehicle was taken to a dealer. The technician diagnosed that the wiring for the horn needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 56,000.

- Boca Raton, FL, USA

The horn only works sporadically, not sure when it will or will not function.

- Somerville, NJ, USA

Turned my vehicle on and heard the radio pop and has been useless ever since. The radio in this vehicle controls everything. I have talked to vwoa and several other VW repair shops and they have told me this is not their problem and I must pay for diagnostics and repair myself. I am very displeased with the quality of parts and service in this vehicle. Also the way everyone seems to know what the problem is but lies about it really gets on my nerves. Its not right that a multi billion dollar company can continue to do this to people legally. I hope that there are good people at your organization that can make this right. I have found so many different websites, blogs, forums. And disappointed people that have this same problem. I have included just a few of the ones I have found with hundreds of thousands of complaints of the same issue. Thank you for taking the time to listen. www.cargurus.com/cars/discussion-T36009_ds552583 www.consumeraffairs.com/automotive/vw_jetta.html www.carsurvey.org/reviews/Volkswagen/Jetta/R51763/comments/page-23/ forums.edmunds.com/discussion/6721/Volkswagen/Jetta/VW-Jetta-electrical-problems/P9 www.carcomplaints.com/Volkswagen/Jetta/2011/accessories-interior/radio_stopped_working.shtml www.motortrend.com/cars/2011/Volkswagen/Jetta/recalls/ forums.fourtitude.com/showthread.php"5801721-rcd-510-just-stopped-working www.truedelta.com/Volkswagen-Jetta/problems-280 jettajunkie.com/VW-Jetta/showthread.php"45226-help-radio-and-cig-outlets-stopped-working-2011-tdi volkswagenownersclub.com/VW/showthread.php/23920-2009-Jetta-sw-problems-in-radio-circuit-%28fuse-8%29.

- Beaver Falls, PA, USA

My external light malfunction indicator went on. I stopped and saw that the left running light and the right low beam light were out. I turned the car back on 2 hours later the indicator was off and all the lights were working. Today I got the warning again and it cycled through to show multiple external lights needing replacement. It appears this is the melted fuse box issue. I see there has been a recall on some vws. Is the 2011 Jetta tdi recalled for this?

- Yreka, CA, USA

Issues began with faulty starter. Then progressed to a battery of electrical issues from windows moving in reverse of desired order to horn and keys dying. Each time dealer brushed off issue. When horn and keys died (also with faulty start button) dealer tried to force me to drive unsafe vehicle until they got around to fixing the problem. Most other times the issue was ignored or I was treated as though I was making up the problem. (these problems include radio staying on when car is completely off, and after manually switching it off, it then will turn back on while the car is still off (even though the car will not start and I have to use the long hold lock function to roll windows up). The car also will reopen trunk upon close, flash passenger seat belt warnings when the seat is empty, not display gear when moving, not display mileage/fuel level while simultaneously listing mileage range from selected screen, etc. Problems are worse in extreme weather. I have attempted to have the problems fixed multiple times to no avail. Recently, I have taken the car in several times to have service light diagnosed. Dealer reset light each time without bothering to check the source. Problem progressed to engine not starting, sluggish and jerky acceleration, lurching stops, and, most recently, shutting off while driving. This is absolutely a manufacturer issue, and I am planning to pursue all options available to rectify. Not only has Volkswagen produced an unsafe vehicle, but they are also aware of these problems and make a great effort to avoid dealing with them.

- Alpharetta, GA, USA

I was driving along when the radio made a popping noise. Now it no longer works and I've lost all abilities to use my handsfree dial or answer features on my phone. Radio now has a black screen and will not power on. The loss of handsfree phone through my radio is a major safety concern and having it was a contributing factor when I made the purchase.

- Haines Falls, NY, USA

My three year old, bought brand new from the dealership Jetta, and after parking overnight I got in my car to drive to work and my handsfree bluetooth, satellite, radio unit would not turn on. This is a major concern and driving hazard considering I am on call 24 hours a day and receive calls in my vehicle which is the reason why I bought this vehicle with the integrated bluetooth. After checking all the fuses I did some online research and found that this is a recurring problem with this vehicle and there was a class action lawsuit already started due to the inordinate amount of claims being filed. I then brought the vehicle to the dealership where they told me that there was a short in the unit and it would have to be replaced. I then contacted Volkswagen of America where they acknowledged they there was a know short in those units but due to the miles on my vehicle nothing could be done. The unit is 3 years old and with the known electrical defects, potential fire hazards the vehicle needs to be investigated.

- Hudson, NY, USA

Key stuck in ignition multiple times having great difficulty turning on and off car. Problems appears to occur on a more frequent basis, car dealership indicated not a problem while under warranty told jiggle the key will solve the problem. Progressively worse as my wife can't drive the car for fear of being stuck, she experienced this problem July 6, 2014 as she had to walk home. Turning the steering wheel, moving the transmission in and out of gear and moving the key around will eventually allow the key to move into a on/off position.

- Parkersburg, WV, USA

I bought a 2011 Jetta in February 2011. Today, I am told by the dealer that 'some wires' located under the spark plugs are short-circuiting and need to be replaced at a cost of $830 + tax. Now, why are there 'some wires' under the spark plugs that are not sufficiently insulated" and, why are 'some wires' under the spark plugs anyway" I was going down I-24 at 55 mph and the car 'cut off'! the only thing that saved my life is that it was rush hour and the traffic was bumper to bumper. I was afraid to drive the car to the dealership and had to have it towed. I could have been killed!!! such a design of 'some wires' under the spark plugs is not good craftsmanship or professional design. The vehicle is not even paid for and I have to replace 'some wires' under the spark plugs already. I think this should be a recall item because of the possibility of the vehicle cutting off when driving at full speed, in traffic on a major highway. Everyone with a 2011 Jetta needs to be made aware of the possibility of this same 'instant shut down of engine' happening to them. There was no warning such as the engine light coming on or the car stalling when trying to start the engine. In fact, some one may be disillusioned when car restarts and drives like there is nothing to it!!! it took the dealer 2-days to fine the problem so everyone needs to be made aware of this gross danger!!

- Lavergine, TN, USA

The 2011 VW Jetta tdi main source of communication is through the radio (delphi premium 8). I was driving and the radio completely went out after a pop. I have done some research and as a 2011 automobile, this shouldn't be happening 3 years after a new car is purchased. This is a large safety hazard while driving and not having the vehicles main communication accessible. Please look more into this. This is a common occurrence with this radio model.

- Springboro, OH, USA

This complaint is for the 2011 VW Jetta sportwagon tdi. There is a manufacture defect that caused the fuse box under the hood to melt. This caused most of the lights on the exterior to fail, which included the headlights, taillights, brake-lights, ect. There were recalls on similar models, but not this specific car. There needs to be a recall on this car to prevent potential injuries.

- Houston, TX, USA

While attempting to accelerate car sputtered, and hesitated while losing power. Regained power briefly then sputtered, lost power and engine cut off completely. Started engine after letting sit for a few minutes drove home ok. Happened again a week later and took it to dealership. Dealer diagnosed it as faulty ignition coil and arcing.

- Berea, OH, USA

My car has had 3 stalls within 3 months. I took it to the dealer they replaced the throttle assembly. Since then I was pulling out of a parking spot and put the car in drive and the car stalled. I took it to the dealer and they said they couldn't find anything wrong with the vehicle.

- Edison, NJ, USA

2011 Jetta has a recall (11V196000) for electrical/fuse wiring. We have encountered the problem that the recall is 4.we have no alarm horn "chirp" or horn. We called the dealer and they said that the recall did not include the tdi model yet we are having the problem the recall is 4.

- Port Saint Lucie, FL, USA

This car has had multiple ignition coil problems causing a misfire and a rough rumbling engine. The ability to accelerate is greatly reduce leaving you vulnerable to car accidents in certain situations like pulling out at an intersection. This is the second incident within a year of ignition coils failing. Now at 42,000 miles it is not covered under warranty. The first incident was extremely troubling not being able to maintain a constant speed with a line of traffic behind me and no where to pull over. This is a severe safety issue and should be addressed by VW.

- Worcester, MA, USA

All of a sudden, I would turn on my car and most of the exterior lights would not work, including headlights, high beams, brake lights, blinkers, and daytime running lights. It was dangerous to suddenly drive without lights when it was nighttime or changing lanes without working blinkers to alert other drivers. I took the car in to get it checked out and apparently this is a common issue in recent VW cars, that the fuse box is melting the fuses. I read more about it online and some people described problems with other key processes failing like power steering. I can't believe VW hasn't made a recall on this because it happens to so many of their cars and requires an expensive part replacement. Also this problem seems to happen to others in the 10000 miles beyond the warranty of a car in 36000 miles. That is being unfair and dishonest to customers.

- Los Angeles , CA, USA

On this date (6-19-2013) my engine light came on, after that my epc light followed. Then I lost speed on my car, I then pulled over at the gas station. I then noticed my horn was not working. I sat at the gas station after I turned the car off for about 15 minutes. Tried to start the car up again, then it started back up and I drove home, but the engine light was still on. I didn't think much of it at that point, a week later I had the oil changed. Approximately two months later (which was in August) I had the same problem. So I called Volkswagen of America and explained to the cs rep my issue. They advised me to take my car to the dealership; which I did. The gentle that assisted me brought out a lab top computer and reset what ever it was he reset on the car and the engine light went off and the car drove fine. Then he told me that I needed a full turn up and that it would cost me $700, because my warranty would not cover the turn up on the car. In any case, my VW Jetta drive fine for about four days, I horn still didn't work. About two weeks into September of 2013, I was on my way to work and the car would not start for an whole hour. In the mist of my dilemma, late for work; I had vv of America on the phone telling the rep, corey what was happening with the car. He advised me to take the car to the dealership as well. Which I made an appointment to the dealership, they also told me that the car needed a turn up as well. But they were charging me a ridiculous amount of money for the turn up. I got a full turn up on the car and now my car shakes uncontrollably, the epc light stays on. It's only driving 40 mph as we speak. I had a professional to check the engine and from what their diagnosis, two dead cylinders (po codes P0351 and P0353) and a bad computer. I am getting no financial assistance from Volkswagen of America, per corey cs rep from vv of America.

- Birmingham, AL, USA

My windshield washer fluid sensor came on, and it does not turn off. I did some reading online, and this seems to be a systemic issue. Most of the complaints were from people who used rainx washer fluid. Apparently it caused corrosion too quickly. Now, I don't want to use my washer fluid as often, so that I can make sure that I don't run out when I need it. My visibility during driving is affected by this.

- Orange, MA, USA