The contact owns a 2012 Volkswagen Jetta. While depressing the horn, it failed to sound and the air bag warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the clock spring needed to be repaired. The mechanic informed the contact about NHTSA campaign number: 15V483000 (air bags). The contact called prestige imports Volkswagen at 914-769-5100 (located at 44 pleasantville rd, pleasantville, NY 10570), but the vehicle was not diagnosed or repaired. The contact called the manufacturer, but did not get an answer. The VIN was not included in the recall. The approximate failure mileage was 88,000.

- Yonkers, NY, USA