Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: VW updated the Jetta's interior and added new features like backup cameras to certain trims. Time will tell if these adjustments start falling apart.


really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
25,064 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Volkswagen Jetta seat belts / air bags problems

seat belts / air bags problem

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2013 Volkswagen Jetta Owner Comments

problem #7

Jul 072016


  • 34,000 miles


My wife must sit on an extra seat cushion in the front passenger seat. But when she does the air bags deactivate. So air bags won't deploy around her seat. Dealer says there is no way to switch the air bags on. This is very dangerous! there should be a way to switch the front passenger air bags on so they will deploy if there is impact.

- Northfield, MN, USA

problem #6

Apr 252016


  • miles
Airbag light/sign on the dashboard is always on, charging outlet not working, VW let us pay $189 for diagnostic and want us to pay $500 from the refund for the class action lawsuit to fix the airbag prob. They claim it was electrical wiring chewed by rodents.

- Bonita, CA, USA

problem #5

Jul 132015


  • 43,000 miles
The contact owns a 2013 Volkswagen Jetta. While driving 15 mph, the brakes failed and the contact's vehicle rear ended the preceding vehicle. The air bags failed to deploy. The contact was not injured and a police report was filed. The vehicle was taken to a certified independent mechanic and the body damage was repaired. In addition, when the vehicle was in park or reverse, it would jerk. The manufacturer was not notified of the failures. The approximate failure mileage was 43,000.

- Redondo Beach, CA, USA

problem #4

Jul 112015


  • 47,500 miles


Passenger side airbag sensor has failed in under 3 years from date of purchase, VW is refusing to admit that this is a part defect on their end and is requiring me to pay for the repairs. This vehicle has never been in any accidents and is garage kept and in mint condition.

- Hollywood, MD, USA

problem #3

May 272015


  • 15,245 miles
I was driving home from work on 5/27/15 around sunset and two deer jumped over a barbwire fence at the end of round hay bales. At this time, I was driving approximately 65 mph when I seen them, barely having time to stomp on my brakes. I estimate I hit them going at least 55 to 60 mph and my airbags did not deploy on impact. I am concerned with why they did not deploy especially since my car is possibly totaled. I hit the deer from the middle of my bumper to the driver side of my car, sending the hood into the windshield and smashing the driver side back into the doors. The damages go on and on, thankfully I was wearing my seat belt at the time. But since the accident I have been suffering from multiple injuries that the medications prescribed do not remotely touch the pain: Neck pain with numbness that comes and goes to my hands, severe back all the way down to my butt, pelvic pain with numbness to my buttocks, left sided rib pain with shortness of breath especially with to much exertion and pain with deep breathes, left knee/ankle pain and the inability to bear complete weight to knee/ankle along with swelling. Severe pain that shoots down back to pelvic when bending over, inability to cross legs and ankles without causing stabbing pain in pelvic area. As a nurse myself, I personally feel that if the airbags deployed like they were meant to do so I would not have nearly as many issues as I do now. The purpose of airbags are to prevent injuries and since mine did not deploy, I'm suffering severely with constant pain that keeps my from sleeping well(causing fatigue), the inability to stand or sit for a prolonged amount of time, and to stand in certain positions.

- Lone Wolf, OK, USA

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problem #2

Dec 072014

Jetta 4-cyl

  • 15,700 miles
I was stopped at a solid red traffic light and when I got the green light to proceed straight across the intersection I began to accelerate. Halfway through the intersection another vehicle (vehicle #2) crossed my path of travel on the right hand passenger side and vehicle #2 driver's side crashed into my front end. My vehicle was spun around counter clockwise due to the impact of vehicle #2. as a result of this crash my vehicle sustained heavy front end damage and pieces and parts were strewn all over the road. Fluid was leaking out of my vehicle and the vehicle was not able to be operated post-collision. With the heavy front end damage the driver, passenger and side airbags in my vehicle did not deploy.

- Burlington, VT, USA

problem #1

Oct 012013


  • 20,000 miles
The contact owns a 2013 Volkswagen Jetta. The contact stated that the air bag light sensor continued to illuminate at random. The warning sensor indicated that the air bag was turned off. The contact experienced difficulty when turning the key in the ignition multiple times at random. The key also became stuck in the off position. The vehicle was taken to an authorized dealer who was unable to diagnose the failure more than once. The manufacturer was notified of the failure. The approximate failure mileage was 20000.

- Edgewater, MD, USA

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