Passat GLX

• Tiptronic transmission
• 97,000 miles

1/12/08

Volkswagen Passat GLX 2001 bought as a certified used vehicle from Rusty Wallace Volkswagen March 4, 2004. Mileage at time of purchase. 32,522 Major services as well as most minor services where provided by Boardwalk VW Richardson TX. 75080. As stated most of the service to vehicle performed by Volkswagen Dealerships. Some oil changes perhaps 3 preformed by third party oil and lube shops. All oil changes where either synthetic blends of oil or full synthetic oils, as recommended by VW. Specifically Castrol blend or Castrol Syntec.
At approximately 97,000 on January 2, 2008 my wife was driving the vehicle from her work to home late in the evening when the EGR light came on and almost immediately there after the message of �Service Vehicle Now� She said that after the light and warning message came on the engine quit. She pulled over to the side of the road and the vehicle would not start. So she sat there for approximately 10 minutes and tried the engine again. It started and she drove home. She was approximately 3 miles from the house when this happened. She informed me of the problem and I called BoardWalk VW and had the vehicle in the shop by Jan 3, 2008. After waiting until late Friday finally got the verdict. Vehicle engine need to be de-slugged at a cost of $2100.00. I informed the service person that I found it hard to believe that the engine was slugged up as stated when Castrol Syntec was the primary oil used since the vehicle was bought. I told him to check his service records on the computer in front of him. He did and was then asking me if I could provide oil change info for the times I got it serviced else where. I told him to check the glove box of the Vehicle in question. He then stated that he might be able to get me a discount on the procedure of de-slugging the engine. I told him I was going to have to have the procedure regardless of cost! What was I too do junk a car worth about $7000.00?? He stated that he would talk to his service manager about a discount or perhaps VW would pay for it? Monday the 7th of January 2008 was informed that his service manager would allow a 30% discount o the procedure. So now where at a price of $1470.00 this is much better than $2100.00 but still a large repair considering that all oil changes where performed with synthetic oil!
At the date I am writing this, the vehicle is waiting in line to be de-slugged. Yes waiting in line! Scheduled de-slugging Monday Jan 14, 2008. By the time I get my vehicle back VW will have had it for approximately 2 weeks. Almost all of this time spent waiting in line to have the procedure!

Roderick C. Stull