The contact owns a 2012 Volkswagen Passat. The contact stated that the vehicle failed to start and the air bags and engine lights remained illuminated on the instrument panel. The vehicle was jumpstarted and taken to an independent mechanic who was unable to diagnose the source of the failure, but clearly stated that the battery was good. The failure recurred several times. The contact also received notification of NHTSA campaign number: 15V483000 (air bags) but had not contacted a dealer or the manufacturer for the remedy. The vehicle had not been repaired. The failure mileage was 83,000.

- Camden, SC, USA

Turning the cornor while driving the airbag light came on and the horn and buttons on steering wheel stop working. Was taking to the dealership said it was a clock spring. Problem was not fixed did not know it was so many complaints about this problem. Hope it will get resovled soon. I was told if I would get in a accident the air bag would not come out.

- Baltimore, MD, USA

Despite performing the regularly scheduled (very expensive) maintenance for this vehicle, we had many issues with our 2012 Volkswagen Passat tdi. This car was a commuter vehicle and was driven 110 miles/5 days per week at 55-65 mph. We thought that with proper care and maintenance this car with its diesel engine would last more than 111,000 miles... we are so disappointed and frankly irate. What a waste of money. Our issues were: At numerous mileages, our head, tail and running lights had to be replaced at about $50/instance. At 104,738 miles, the passenger window would not go up or down. The window pin was replaced for $184.05. At 101,019 miles, the timing belt was replaced at a cost of $1,260.76. At 111,166 miles, our 2012 Volkswagen Passat tdi began to run very rough and loud on trip. We made it home and my husband brought the car to the Volkswagen shop where we were told that bearings broke off and destroyed the interior of our engine. We replaced the engine at a whopping $6,865.76. At 127,115 miles the car would not start. We towed it to the dealer where we were told the starter had gone out and needed to be replaced. We sold the Passat on the spot to the dealer before fixing this issue. We could not bear to sell this car to a private party.

- Sweet Home, OR, USA

This car has automatic transmission and from day one I wasn't un-happy with the fact that you could turn the engine off, without having switched the transmission to P. every automatic car I ever had and I have driven many including hundreds of rental cars over the years. I reported this in 2012 to the dealer right away when the car was new but was told that this was as designed. I, in between, moved and did the same at 2 other dealers and got the same answer. In 99% of the cases I will not forget to put the car in P, but over the years several times I did. When I left the vehicle and saw it started to move I always was so lucky to jump back in the car and but it in P, or pulled the hand break or pushed the brakes. Unfortunately 2 weeks ago I had it again, tried to jump back in the car (I was at the trunk) was half in the car bit it accelerated into a ditch (in front of the car) and my left leg was pulled over the road with very serious scrape wounds. The front of the car was pretty bad damaged. I have never reported this to VW usa service because the dealers told me it had no sense. This must be a simple software fix, because the car has dst transmission which means everything in computer controlled.

- Fairhope, AL, USA

This car is built with reversed color coded battery cables without proper, easily identifiable polarity identification. The factory battery has conventional markings, red +, black -, however the black cable is designed to go on the "+" terminal and the red cable is designed to go on the "-" terminal on this model. There are no obvious polarity markings on the cables. If one looks very carefully you can find a tiny - stamp on the red cable terminal and the tiny + stamp is half covered by insulation and hidden on the black cable terminal.

- Buford, GA, USA

Heard a small snap in steering wheel while turning. The air bag light came on and the horn and steering wheel buttons quit working. This is definitely the clockspring under the steering wheel. There is complaints on the internet about this same issue including ntsb looking into the issue as a recall. If accident occurred right now the air bag would not work. Huge safety issue

- Minneapolis, MN, USA

My vehicle just stopped working. When I tried to put it on. All it says is "error: Air bags" "error: Brakes"

- Arlington, TX, USA

All steering wheel functions have stopped working including the horn. The airbag icon shows an "error" message. The steering wheel makes a cracking sound when it turns. Identical problem as in the NHTSA investigation #PE15010. I am concerned that the airbag will not deploy in the event of an accident. Problem appears to be: Steering wheel clock spring/steering column control module (sccm). Dealer wants over $ 500 to replace it. The car has less than 58,000 miles and was purchased brand new in 2012. Updated 9/15/15 updated 09/17/15 updated 11/22/2017

- Hayden Lake, ID, USA

On 8 to 10 occasions over the last two years I have lost power, I.e. the engine was running, but acted as though it were in neutral with high RPM?S. sometimes it is intermittent and recovers power but on three occasions on a major interstate highways it has lost all power and I had to coast to the shoulder. Turning off the engine and it starts normally with full power. The dealer checked the engine codes and only found engine lost communication with transmission and said the VW did not have any notices on the problem. I have also reported this to VW and they say it has not been an issue. Quick google searches show something different with lots of VW tdi engines showing similar problems. Loss of power in 65 mph traffic is very dangerous and inexcusable. VW should be looking more closely at this problem.

- West Chester, PA, USA

The contact owns a 2012 Volkswagen Passat. Upon starting the vehicle, it was shifted into reverse and the contact heard an abnormal popping noise. The air bag warning light illuminated and all of the electrical functions on the steering wheel ceased to work. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failures. The failure mileage was 41,000.

- Sandy, UT, USA

I heard a weird noice in my steering column while backing out, like a scraping noise. I turned the wheel then the air bag light came on. All electrical on my steering wheel would not work after this, even the horn. After doing some research, I understand that there is a wiring harness that could have broke possibly deploying the air bag, it could also be a bad clockspring which VW dealers want hunderds of dollars to replace. After doing research online, this is not an isolated incident with VW vehicles. The horn not working and the air bag possibly deploying is very dangerous. I am a single mother trying to pay my car payment let alone go pay VW to replace a major safety defect in thier vehicles. The government should ask them to do it if VW feels they have no responsability to do it on thier own. I don't have the money to replace this. I also noticed that other vehicle manufactures have ordered a recall for these same issues on their vehicles.

- Sandy, UT, USA

Driving on May 24.2015 making a left turn, I heard a loud crack in my steering wheel. I lost all of the function of the steering wheel and an message showed air bag error, check engine, no control. I lost all function of my steering wheel, and every move made a cracking sound. I was afraid to drive anymore because the air bag may deploy. I have transported it to a VW dealer to check on it and find out what is wrong, still waiting for an answer. I know an investigation regarding this issue was filled PE15010 air bag clockspring failure defect. I was very affraid and am wondering why there is no recall as of today.

- Miami, FL, USA

On April 14, 2015, I went to VW kennedy service center in puerto rico because of problems with my 2012 Passat driver's door lock and rear door's locks, that sometimes failed to open or lock, and have weird sounds when I open them with the power locks button or when the car reach 10 miles. On April 16, they made a diagnostic of a problem with the rear left door latch but they only make an adjustment to it. On April 21, I returned to the service center with the same problems. This time they replaced the rear left door latch, but told me that there is no problems with the driver's door lock. Since then, the problems with this door lock continues on a random basis, sometimes failed to open or close, but the VW service center told me that there is no problems. I think that a door lock that failed to close or open on a random basis represents a security problem.

- Trujillo Alto, PR, USA

The contact owns a 2012 Volkswagen Passat. The contact stated that the steering wheel made a cracking noise and became difficult to turn as the air bag warning light illuminated. The vehicle was taken to an independent mechanic, who inspected the vehicle and advised that the module failed. However, the contact was not sure of the name of the module that needed to replace. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 40,000.

- Brentwood , NY, USA

The contact owns a 2012 Volkswagen Passat. The contact stated that the horn failed to work and the clock spring failed without warning. The vehicle was taken to an authorized dealer who diagnosed that the clock spring needed to be replaced. The vehicle was not included in NHTSA action number: PE15010 (air bags, electrical system). The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 48,283. Updated 7/9/15 updated 9/18/15

- Robbinsville, NJ, USA

Heard a clicking noise coming from the steering column while turning in a parking lot. When I started the car again the airbag light came on and none of the controls on the steering wheel including the horn would work. After investigating online I found several complaints about this issue and discovered that many other owners are experiencing a failure the clock spring in the steering column at about 50,000-60,000 miles 9 I had about 58000 at the time). After discovering that an investigation was started here just days before mine failed I contacted the dealer. I was told that they were not aware of the investigation or the issue.... however they were able to quickly tell me it would cost about $700 to fix, and if VW issues a recall later I could try to get it refunded from corporate at that time.

- Hinesville, GA, USA

Vehicle air bag light illuminated as well as informed us on the information cluster horn no longer works and none of the steering wheel push button controls work dealer said it was a broken clock spring and that we needed to bring it in immediately because the air bags would not deploy correctly potentially the online forums that I've looked for information stated that multiple vehicles with this amount of miles have the same exact problem I was just curious why there wasn't a recall coming if the airbag potentially doesn't work.

- Damascus, OR, USA

Clicking noise started inside steering wheel. Turning all the way to the right popping noise with airbag error message. Now no hands free controls, horn....updated 03-11-15 updated 6/18/2015

- Obetz, OH, USA

No accident. A premature failure of part 39462 - electric defective steering column control module which controls airbags, horn and other items in the steering column.

- New Rochelle, NY, USA

Drivers side door would not open with door unlocked. Spoke to VW service and they said it's a common issue on this car. Cold temperatures freeze up the door latch mechanism. Had to open the door from within the vehicle. VW service advised me to stop opening the door because the latch mechanism could fail completely and the door will not latch to close. They said bring the vehicle in so they could look at it. Brought the vehicle in and they said yes it's a failing door latch mechanism and the replacement cost would be $480. This seems to be a general issue with this vehicle with many customers complaining. A drivers side door that won't open and won't latch to close is a major problem.

- Abingdon, MD, USA