Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
20,206 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Volkswagen Routan body / paint problems

body / paint problem

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2009 Volkswagen Routan Owner Comments

problem #8

Jun 072014

Routan

  • 58,000 miles

A D V E R T I S E M E N T S

I've had the VW Routan since 2010 - purchased it with 6,000 miles on it. It's a sel so it's auto-everything. In the past 12-16 months both the left and right passenger auto doors stopped working due to a wiring issue. (2 separate incidents; $300 each repair). Today, my left passenger auto door stopped working again. The vehicle sees normal usage and has not been in an accident.

- Bexley, OH, USA

problem #7

Mar 032014

Routan 6-cyl

  • miles
Sliding door locks making very loud vibrating noise when locked and fit the description of recall 10V252000 by VW for 2009 Routans made in windsor Canada during the second half of 2008. Says that car could catch fire but VW saus that my VIN is not included some how.

- Chugiak, AK, USA

problem #6

Sep 252013

Routan

  • 35,500 miles
My son got in his seat in the van and I got in drivers seat I pushed power door button on ceiling and heard door closing I thought it closed all the way but had power failure and stopped halfway. I started van and started to go, there was no alarm or anything to inform me his door was still half open. Luckily my son is 5 and told me his door was open so I stopped and button did nothing I got out and button on inside of his door did nothing I than manually closed door. This is very unsafe if a child wasn't buckled or unbuckled themselves they could fall out.

- Sheboygan, WI, USA

problem #5

Aug 132012

Routan 6-cyl

  • 50,750 miles

A D V E R T I S E M E N T S

Took 2009 VW Routan to local dealership in 2010 due to safety recall on sliding doors (faulty wire harness). Passenger side door was fitted with tie wrap. Driver side door was inspected but no work was performed. This week, door stopped working on driver's side. Took it to the dealer on Wednesday and was told it would cost $383 to repair wire harness. Called VW customer care to explain problem. Was told that case would be started. Waiting to hear about solution. Vehicle was supposed to be finished on Thursday. Now being told it will be Monday. We were given a loaner vehicle for the weekend.

- Clemmons, NC, USA

problem #4

May 052009

Routan

  • 7,400 miles
I have experienced mechanical defects with the power sliding door feature on both sides of the 2009 VW Routan SE. The defect has been repaired a total of four times since its purchase, twice before the NHTSA safety recall on the power sliding doors and twice after the recall. The defective power sliding doors have unlatched and opened while driving the vehicle, even after the power locks activate. In addition, the sensors on the power sliding doors have failed to retract, resulting in hands being trapped. Lastly, I have found the power sliding doors open upon return to the vehicle after closing and locking it. I have expressed my concerns to VW's local service department and have contacted VW's customer care department. I was informed that as long as this defect can be repaired they would not administer a refund or replacement. I am very concerned about the safety of this vehicle and feel it poses a risk to my two small children.

- Holly Springs, NC, USA

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problem #3

May 152009

Routan

  • 5,000 miles
The contact owns a 2009 Volkswagen Routan. While the vehicle was parked with the key in the ignition, the rear door opened and would not close. The contact turned the vehicle off and restarted it; the door then closed. She stated that once a child's hands got caught in the rear door. The vehicle was taken to two authorized dealers seven times; once the dealer vacuumed the channels where the pulleys were located. The doors hesitated after but did not stay open. The vehicle was taken to a local mechanic for brake issues as the brakes were grinding and was informed that the rear drums and rotors needed to be replaced. The transmission hesitated and the seams were separating on the rear portion of the front seats. The vehicle had not been repaired. There were five recalls for the vehicle but the repairs had not been performed. The VIN was unavailable. The failure mileage was approximately 5,000 and the current mileage was 26,000.

- Orlando, FL, USA

problem #2

Nov 152010

Routan

  • 4,000 miles
2009 VW Routan, electric door failure. Doors fail to stop, there's no sensor, closing on your hand or whatever. Also randomly fail to close, close half way, re-open, open without warning. This is unsafe. We have two small dogs, if one of the dogs accidentally steps thru the door while it's closing, it will close on the dog. I would never have bought this car if I had known. I'm thinking of having the electric doors disengaged. Read that other owners had door catch fire. I want to return this car.

- Mesa, AZ, USA

problem #1

May 042010

Routan

  • 1,000 miles
The contact owns a 2009 Volkswagen Routan. The contact stated that the electrical sliding door would not function correctly. The sensor failed and her childs fingers and part of his body were jammed in the door. The dealer advised there were no failures in the vehicle and when contacting the manufacturer, they confirmed there were no failures within the vehicle. The failure mileage was 1,000 and the current mileage was 11,000.

- Leewood, KS, USA

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