I received a letter in July of 2021 about the ABS control unit problem my vehicle has. At the moment that control module is non-functional. To date Ford has not produced or made available any of the parts needed for this repair and will not even acknowledge the vehicle when I called them. I would like to know how long I have to drive a vehicle with known defective brakes before Ford is forced to complete this repair? there is also a brake fluid issue with this vehicle that cannot be addressed until the non-functioning ABS module is repaired. The dealer refused to change the said corrosive fluid because of the non-functioning ABS module.

- Bangor, PA, USA

Brake pedal going to floor extending stopping distance. Early in 2022 I took it in for recall S1954. HCU passed test and dealer replaced DOT3 brake fluid with DOt4. 5/24/2022 Brake pedal started going to floor again. Dealer performed self test of hcu and electronic bleed hcu and said pedal was somewhat better but needed $400 of brake work to for Brake pads, lining and turn rotors. Car functioned fine for a few days. In early June I was driving on a wet street and put on the brakes. It appeared the ABS system was trying to kick in and suddenly the pedal again went to the floor. I was barely able to miss rear-ending a city bus. I pulled into a gas station, turned the car off. When I started it again the brake pedal went to the floor. After pumping it a number of times it came back up and was again functioning. Took it to dealer on 6/1/22. Dealer again tested the hcu test which once again it passed. They could find no other problems. Dealers recommended replacing the abs modlule and master cylinder to the tune of $1,400. Seems like they can test and find out which part isn't malfunctioning (hcu which is under recall), but cant test to find out which part is malfunctioning (ABS module or master cylinder) There is obviously still serious issue with the brake system on these cars that is not being corrected by the initial hcu recall. It needs to be fixed before someone is killed. There were no warning lights or messages relating to the brakes.

- Shiloh, IL, USA

The problem I am having is with the cars braking system. I have extended brake travel required to stop the vehicle for which I have been issued two recalls. Because of the extended brake travel, I was unable to stop in time and had a front end collision with minor damage, which was not reported. The problem first showed up when I was forced to brake hard a few years causing the ABS to engage. The brake pedal traveled to the floor until the next time the ABS was engaged. Shortly after that, I was issued a recall stating the exact problem I was having. When I took it to my local dealership to get it fixed, they performed a test, changed the brake fluid, and said the system was working properly. It was not. Took it back to the dealership when hydraulic control valve became permanently locked open. They inspected it again and said the ABS unit needed to be replaced but the parts were not available. Contacted FMC customer service, and they were unable to help me either. I asked for a loaner vehicle, and received no response. Since then, I have been issued another recall and am still driving an unsafe car in a Michigan winter. All I want is a safe car to drive.

- Spring Lake, MI, USA

2009 Mercury Milan. Consumer stated that after having safety recall repaired they are still experiencing issues related to the safety recall.

- Cedar Rapids, IA, USA

Manufacturer Recall Number19S54 NHTSA Recall Number19V904 This recall has been on file since: Dec 18,2019. There is still no remedy. I believe this issue is causing my vehicle to have significant delays in braking into a complete stop. The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner, so I would like to file a formal complaint.

- Virginia Beach, VA, USA

after the brake recall were done 19v-904 there still soft pedal to much travel

- Waukesha, WI, USA

Ford has failed to issue parts to dealers to fix this 2019 recall. It is now April of 2021 and the recall is still open.

- Ballston Spa, NY, USA

The contact owns a 2009 Mercury Milan. The contact stated while her husband was driving 25-30 mph, the brake pedal was depressed to the floor board and was slow to respond. There was no warning light illuminated. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Mailton, OH, USA

The contact owns a 2009 Mercury Milan. The contact stated that while driving various speeds, her brake pedal would depress to the floorboard without warning. The contact initially spoke to an independent mechanic who informed her that over time, her brake pedal would depress to the floorboard. He also mentioned that as long as the vehicle would come to a complete stop, no need immediate brake services would be needed. The contact was then notified by a cousin that her vehicle was included in NHTSA campaign number: 19V904000 (service brakes, hydraulic). The contact then called university Ford North (5331 N roxboro St, durham, nc 27712) where she was informed that the part was not yet available and to call back in mid-March for an update. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.

- Roxboro, NC, USA

The contact owns a 2009 Mercury Milan. The contact stated that while driving at various speeds and pressing the brake pedal, the brake pedal went to the floor causing the braking distance to be extended. The driver had nearly collided with a second vehicle due to the failure. The cause of the failure was not determined. The local dealer lucas Ford located at 900 us-130, burlington, NJ 08016 and the manufacturer were contacted. The contact was informed that the vehicle was included in the NHTSA campaign number 19V904000 (service brakes) however, the part to do the recall repair was not yet available. The failure mileage was 112,000.

- Burlington, NJ, USA

The contact owns a 2009 Mercury Milan. The contact stated that while driving approximately 35 mph, the driver depressed the brake pedal to stop however, the brake pedal extended to the floor. The vehicle did not immediately stop and nearly crashed into a second vehicle. The cause of the failure was not determined. The local dealer lugoff Ford located at 979 hwy 1 South, lugoff, SC 29078 and the manufacturer were notified of the failure. The contact was informed that the vehicle was included in NHTSA campaign number: 19V904000 (service brakes, hydraulic). The contact stated that on multiple occasions the vehicle had experienced the same failure listed in the recall. The failure mileage was 261,000.

- Columbia, SC, USA

The Ford company does not provide me with loaner car, even though they say on the recall notice that this problem can cause a crash.

- Gardena, CA, USA

Vehicle has a brake safety recall 19S54 from January 2020. In June of 2020 issues began where when we apply the brakes at times they work fine and other times the vehicle does not stop for an unacceptable extended amount if time. The vehicle in June was involved in a minor mva where the vehicle needed to swerve because the vehicle was not stopping in a timely fashion. Luckily this resulted in only minor cosmetic damage (scrapes that could be buffed out at no charge) to both vehicles and with no injuries. The Ford Motor Company was contacted and they stated that I could pay out of pocket for the parts but that they would not honor the recall because the parts are not available. I spoke with West herr Ford, amherst NY and they stated they do not have parts for that recall. This vehicle has remained in the driveway since June. Two days ago the vehicle needed to be moved to another place in the driveway and while in reverse the vehicle would not stop and had to be shifted abruptly into park to stop the vehicle. The issue is sporadic and so you have no warning as to when the vehicle may not stop. There is no way to maintain a safe distance when driving because the amount of time and space needed to stop the vehicle varies every time. The amount of time it is taking to repair the safety issue is unacceptable. I have concerns with the vehicle not being safe to drive and I do believe that this is an unacceptable time frame for Ford customers to have a unsafe vehicle that is costing money sitting in a driveway. We do not have extra vehicles and are in need of a working vehicle for transportation. I would appreciate your attention in this matter for a timely resolution to repairing the vehicle or providing an alternate method of transportation to those customers with vehicles that are not safe to drive. Thank you for you time and assistance in this matter.

- Grand Island, NY, USA

This is the 4th time I have been on a small incline and lost brakes. I had the car at Ford a month ago they admitted brakes recalled, cant get part. Released car to me. Today with my child in the car, I was traveling @30mph attempted to brake for a stop sign on a small incline. The pedal went to the floor, I blew past the sign and narrowly missed having an accident. The brake pedal has not returned. Ithe manufacture was made aware months prior to today and have said parts N/a. the manufacturer has exceeded a reasonable amount of time for the recall repair. VIN # confirms part not available NHTSA campaign number 19V904000

- Highland Lakes, NJ, USA

The contact owns a 2009 Mercury Milan. The contact stated that while her son was driving at 40 mph, another vehicle rapidly cut in front and suddenly slowed down. The brake pedal was depressed but failed to engage promptly. As a result, the contacts son crashed into the rear of the vehicle in front. There were no injuries sustained. The failure occurred intermittently. The VIN was included in NHTSA campaign number: 19V904000 (service brake hydraulic) but no parts were available. Two unknown dealers were called who confirmed parts were not available for the recall. The manufacturer was contacted and confirmed that no parts for the recall would be available until sometime in the third quarter. The approximate failure mileage was 68,000. VIN tool confirms remedy not available. - (recall related incident)

- Dearborn, MI, USA

The contact owns a 2009 Mercury Milan. The contact stated while driving over a speed bump, she depressed the brake pedal and the vehicle failed to stop. The contact stated she rolled to a stop. The contact stated no warning light was illuminated. The vehicle was taken to tire shop to have the brakes repaired. The contact stated she continued to experience the failure. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) on January 2020 however, the part to do the recall repair was unavailable. The contact stated on 6/25/20220 while driving 10 mph, when the vehicle in front of her completely stopped. The contact stated she depressed on the brake pedal but the vehicle failed to stop and rear ended the front vehicle. Air bags did not deploy. The contact stated no warning lights were illuminated. The contact stated no one was injured. The police was called but no report was filed. The vehicle was drivable. The vehicle was taken to autonation Ford orange park (7700 blanding blvd, jacksonville, fl 32244, (904) 270-9943) that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The mileage failure was approximately 84,000.

- Jacksonville, FL, USA

Soft brake pedal causing extended stopping

- Pittsburgh, PA, USA

May 16,2020 I notice my breaks stop working.. May 18,2020 I was backing out of a parking space when I notice my breaks weren't working and had got into a car accident which messed my rear bumper and trunk up. I didn't realize my breaks were having issues until May 22,2020 when the car said 'brake fluid levels low' May 23rd,2020 I decided to purchase brake fluid which it still didn't attempt to hold anything. Car started out super loud like my brakes and rotors were going bad, once the brake fluid was in place it stopped the noise but didn't stop the car from saying level is low nor helped the brakes.

- St. Paul, MN, USA

Traveling down the road on city street, and applied brakes. Brake pedal went strait to the floor. Brakes still going strait to the floor.

- Woodbridge, VA, USA

There is a recall on my Mercury Milan 2009. Last October September October I took my car to hoffman Ford for the replacement of the recall on the airbags. Afterwards I noticed that there was a raising of the dashboard where they replace the airbag. I bought it to their attention, and they said it was from the glue that was used. Later a few months later I noticed the airbag area was expanding and foam was coming through the airbag area & vents over the.consul.I called Ford manf to report this issue. They said to someone will give me a call back, I never got a call back. Also after the replacement of the airbags there was an issue with my brakes.they told me because of the car setting that is probably just rusty, but I wasn't comfortable and I called them and told them that I was going to bring the car to them and look at it again because something was definitely wrong. The investigator who looked at the car to do the work for the insurance notice that the airbag does not expand out nothing else was said about that but obviously they didn't check the brakes because right after that is when the car went to hoffman's and I never drove it again till then and that's when we found out about the brakes. Now just this week December 25th 2019 there has been a recall on the brakes of the Mercury Milan 4 mm V I believe to 2011. So I believe this was the reason for the accident. I am actually driving a deathtrap car. I had my back brakes replaced with new brakes just a year ago and a month ago I had to get new brakes again already. I have lost two jobs because of this car because I cannot Transport children because of the hazard's. my license has points against it now, I paid a high deductible, all because of the recalls on the brakes that they wouldn't acknowledge from the beginning. Thank you, [xxx] thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Oberlin, PA, USA