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10.0

really awful
Crashes / Fires:
6 / 7
Injuries / Deaths:
4 / 0
Average Mileage:
69,258 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chevrolet Impala electrical problems

electrical problem

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2004 Chevrolet Impala Owner Comments (Page 7 of 20)

« Read the previous 20 complaints

problem #276

May 042009

Impala 6-cyl

  • 110,000 miles

A D V E R T I S E M E N T S

While driving on a state highway in Alabama, all of the warning lights in my instrument cluster became illuminated. I determined that my engine had shut down. After shifting into neutral, I restarted the engine while the vehicle was still in motion. After I arrived at home, I decided to try and determine why the engine shut down. I was able to determine that while driving, my driver's seat was positioned so that my knees were close to the ignition switch. My knee bumped the ignition switch, causing the engine to shut down. Further investigation revealed that when I start the engine, if I suddenly release the ignition key (switch), the ignition switch stops just short of the off position. A slight bump or jar causes the ignition switch to move to the off position. I now drive with my driver's seat farther away from dash to ensure I do not accidentally shut down the engine.

- Selma, AL, USA

problem #275

Jun 082011

Impala

  • 70,000 miles
The contact owns a 2004 Chevrolet Impala. The contact stated while driving approximately 10 mph, the engine stalled without warning. After restarting the vehicle it resumed normal operation. The failure was not diagnosed nor was the vehicle repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 70,000.

- Hamilton, MI, USA

problem #274

Apr 112005

Impala 6-cyl

  • 4,000 miles
This is a description of what happened on various long distance trips. It occured about six times since purchase and the current mileage is 71,400 over 9.5 yrs. We were driving down the highway at about 65 mph. Once in Kansas, Oklahoma, Texas, etc. The total electrical system went out. Immediately I felt the loss of power. I looked at the speedometer and saw it drop. I saw an engine red light come on. The total duration of outage was about 1.5 seconds. Upon resumption of electrical power, nothing further happened. We never lost control of the car. Over the years I checked for recall notices and checked with local dealerships. Nothing until in June 2012. From 2010-12 I had trouble starting the car when I turned the ignition on. Nothing happened. I would wait five minutes or several hours and then it would start. That happen monthly for two years. I took the car to a dealership and they repaired/replaced the ignition part at the cost of about $600. No problem since. I still have the original key from GM with the wide hole. My point here is that I could have been an accident victim from these incidents. I had to pay to get it fixed.

- Belleville, IL, USA

problem #273

May 062005

Impala

  • 30,000 miles

A D V E R T I S E M E N T S

Speedometer changed twice by another Chevy dealer, transmission slipping, all lights went off while driving at night, cruise control went off by itself. Called GM customer service and about the lights and cruise control, answer was to have it checked, also had the transmission checked by three dealers, only one said yes it was slipping (transmission had been slipping since I got the car). No paperwork due to cost to have it checked by two dealers. One dealer (where I got the car) no longer in business but had the paperwork for the transmission complaint. But they too said they could not duplicate the problems and because of this they refused to work on the car.

- Franklin, IN, USA

problem #272

Dec 172012

Impala

  • miles
When I tried to turn the ignition key nothing would happen this happened 3 separate occasions. After sitting for several minutes it would start this also happened to my brothers 2004 Impala. Took it to my mechanic and he fixed it with a new ignition switch have had no trouble since then. The part cost $195.95 and the labor was $100. We took our cars to 2 different mechanics and was charged the same price with the same problem.

- Wheatfield, IN, USA

problem #271

Feb 212014

Impala

  • 87,324 miles
My mechanic has been doing a lot of work on this car for the past month trying to figure out why my car completely powers off if I am driving on the road. After taking the diagnostic test again for the 3rd time it says we need two 02 sensors replaced and a new mass airflow sensor. Once we turned the key into the ignition the car began to smoke and burst into flames we pulled the keys out of the ignition and the fire department arrived and tried to put the fire out but gas leaked out and made a huge fire. The car tried to start up and we did not have the keys in the car the fire department had to cut my car battery out because it would not go out. Fortunately my fiance' and I made it out of the car alive. With all of the money I have been putting into this car to have it fixed and it catches on fire this makes me not want to ever purchase another Chevy car in my life and I am only 22 years old.

- St Louis, MO, USA

problem #270

Aug 012012

Impala 6-cyl

  • 200,000 miles

A D V E R T I S E M E N T S

Engine hesitates, stalls, and shifts hard. Had to replace ignition switch and lock cylinder, heat sensor, fuel cap, reprogram antitheft, water pump, always getting bubbles in tires, gauges dnt work, puddle on pass side, heater core, 2 sets of warped rotors, traction control(ABS) keeps going off, found wires under hood chaffed( by rubbing on belt I believe)which caused no start. New problems are lights on dash and head lights will turn off at night while driving, I have a coolant leak which I think its due to blown gasket, and tonight I am driving in fog and my front window fogs up in 2 seconds. I wiped w hand and realized I was heading towards a person walkn. Way to dangerous!!!!! I have had car for only 2 yrs. I am divorced w 3 kids and 1 special needs child w lots of appts. I need a reliable car, cant afford new car or a shop to fix car. I have had to become a mechanic cause of this car and I have no time for that, thank god for internet, I wnt take kids in car after dark, it unreliable and thats sad. Please look into issues.

- Tacoma, WA, USA

problem #269

Nov 032009

Impala

  • 70,000 miles
Well I'm so tired of repairing the same problem.this ABS issues are driving me crazy I mean I already replaced the damn computer the bearings the cable that sends the signal and still this problem is going on in since 2009. Ever since 2009 is ridiculous and dangerous I mean is a matter of time before this issue becomes an accident I mean I'm driving fine and all of a sudden the damn car acts all stupid the brakes don't even work fine because the ABS system makes them push back to you and then it makes your car pull to the right for no reason it so annoying I'm a hard working person I have invested a lot of money into my car for GMC to sell me a dangerous car I also had to get another motor because the original would shake when ever you would accelerate but I just want to get this dangerous issue fixed please make them repair my car because sooner or later my wife or me are going to have an accident....thank you

- Houston, TX, USA

problem #268

Jul 072013

Impala

  • 132,617 miles
I bought car 2 yrs ago and drove it for 3 months no problems then sat for 6 months, I start driving it and this is all the stuff that went out and stuff still going on. Radiator temp sensor, water pump, heater, water pump bearing, instrument cluster, low coolant sensor, radiator, vss, key stuck in ignition, lock cylinder, 8 wires under hood shredded in half due to rubbing on belt, power lock wont work on driver side door, chimes go off when key not in ignition. My problem now is key locked up again finally got it to turn then anti theft system comes on and the car wont reprogram codes. My code reader says it cant read from car.

- Tacoma, WA, USA

problem #267

Nov 092010

Impala

  • 80,000 miles
Have had a instrument panel cluster I have dealt with for along time why" the car will not start at times due to the malfunctioning security system, wait ten minutes and hope it starts, come on american made G.M. stand up to your ownings. Now fuel pressure regulator is leaking, have heard of numerous after market recalls not G.M. related parts once again own up to your product, especially when it concerns life and death of people especially children, for what money? profit" somebody with some power over these issues do something please.

- Raymore, MO, USA

problem #266

Nov 122013

Impala

  • 40,000 miles

A D V E R T I S E M E N T S

As I am driving my car today in a 25 mph zone, I realize that my speedometer displays the speed of 105. After reading through several forums today I am shocked at the number of people who have the same problem on a 2004 Impala. My car has 40,000 miles on it and is in excellent condition. I can't believe that now I have to pay around $600 to have something fixed that clearly should be a recall. Are you kidding me" how many complaints/problems with the same parts justifies a recall" come on GM, get your act together!!!

- Overland Park, KS, USA

problem #265

Oct 172013

Impala

  • 13,633 miles
(1) heating system failed. No heat, coolant was ok. Fan was running. Dealer examined. Three actuators in the electronics are failed and have to replace at a cost of over $550 (2) temperature gauge stopped moving. Dealer examined. Estimated cost of $~400.00 to replace ipc unit. There is one of the recalled ipc units for GM autos made between 2003-2007; but Impala was not included in the recall list. I don't know why? same electronics failed in one unit must be recalled from all the units.. these defects could increase heat in the engine block and could increase fuel consumption, failure of the engine and possibly cause fire, contacted GM but they were not cooperative and denied any claims.

- Durham, NC, USA

problem #264

Jun 042012

Impala 6-cyl

  • miles
The heater completely stopped working but was finally able to get the passenger side to work (it has dual temp. Controls). The turn signals work just when they want to and the windshield wipers do the same. They just stop working with no warning what so ever. Have taken it to several different places to have it looked at but nobody can determine the cause of these problems. However, upon the research I've done since these problems began I've found I'm not the only one experiencing these same issues yet there has been no kind of recalls to fix it.

- Stearns, KY, USA

problem #263

Sep 182013

Impala 6-cyl

  • miles
Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552 (B)(6)[xxx].

- Albion, MI, USA

problem #262

Jul 312013

Impala 6-cyl

  • 110,000 miles
We are the original owners of this automobile and, until this date, we have had no significant problems. On the above date, the tachometer and speedometer ceased to work properly. The tachometer went to zero but the speedometer went up and down sporadically. The entire rest of our vacation, over a two week period, both would cease working until auto was turned off and restarted after sitting overnight. We took the car to our dealership and, after scanning on their machine, was informed the instrument cluster needed repair or total replacement and was not covered by any warranty and the almost $500 cost would be our responsibility. We feel this is a safety issue, no matter the age of the car or the mileage, and should be at least partially paid for by General Motors. We then filed a complaint with General Motors corporation and have been advised they will do nothing to assist us with the cost. We cannot imagine what the reaction would be if an elderly person or an inexperienced driver were driving on the freeway and their speedometer shot up to 90-100 mph what their reaction would be. It is difficult to believe this would not be classified as a safety issue. Any assistance we receive in addressing this problem will be greatly appreciated.

- Ponce Inlet, FL, USA

problem #261

Mar 282002

Impala 6-cyl

  • 72,500 miles
Gauge cluster. Temp. Gauge reads from O to 260 degrees weather the engine is running or not. Speedometer and fuel gauge are erratic.

- Louisville, KY, USA

problem #260

Aug 022013

Impala

  • 205,000 miles
While driving on a rural and curvy road, my lights when out when I switched from my high beams to my low beams. I could not see for a few seconds and luckily the high beams came on when I used the multifunction switch to engage them. I am lucky that no one was coming because I was unable to see where I was going. The multifunction switch did not "click" like it typically does when I switch from high beams to low beams. Luckily no one was injured when I was driving but if this happens in the future to someone else there could be tragic results.

- New Weston, OH, USA

problem #259

Jul 072013

Impala 6-cyl

  • 130,000 miles
We were driving our 2004 Chevrolet Impala this evening and have been having issues for the past month with the headlights. The dim lights would not work at all, only the brights worked. This evening, we smelled something burning and suddenly the multifunction switch was smoking and on fire. We shut off the car and waved the fire out, luckily we got out safe. We now have no headlights and had to have the vehicle towed. I have seen that this is a problem with many Impala and Chevrolet needs to take action. Someone could be injured in an accident due to their lights failing or get injured because their car starts on fire. It's a lawsuit waiting to happen.

- Willmar, MN, USA

problem #258

Jun 222013

Impala 6-cyl

  • 127,000 miles
On two separate occasions after dark my lights shut off. This caused a panic as I was in city traffic and could not see. My lights were on the dim mode. I discovered I could make them come back on if I used the multifunction lever to change to bright lights. I'd then switch back to dim and the lights would work for 60-120 seconds and then go out. Once again I would go through the whole process with the same result. After my second night of this happening I decided to check their inner net. I had noticed there were 26 complaints relating to the 2004 multifunction lever. I had a car load of people the first night and by the grace of god I did not hit another car. The multifunction selector lever needs to be recalled on 2004 Impala before someone is killed or seriously hurt. If nothing else I think General Motors should replace the part when reported malfunctioning at their cost.

- Drexel, MO, USA

problem #257

May 012013

Impala

  • 71,000 miles
The contact owns a 2004 Chevrolet Impala. The contact stated that upon starting the ignition, the fuel gauge registered an inaccurate fuel level reading. In addition, the traction control warning indicator would illuminate after driving in reverse and then in drive. The steering wheel would emit a grinding noise whenever being turned with the illumination of the traction control warning indicator. The vehicle had not been repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 71,000.

- Spring Hill, FL, USA

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