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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
55,316 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Chevrolet Suburban seat belts / air bags problems

seat belts / air bags problem

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2011 Chevrolet Suburban Owner Comments (Page 1 of 2)

problem #26

May 142016


  • 33,500 miles


Although GM says that the truck is safe, I feel that driving a potentially lethal truck with defective airbags, whose condition is made much worse because of the heat and humidity of sw Florida, I do not feel it is safe at all.

- Naples, FL, USA

problem #25

Jan 052015


  • 53,000 miles
Dashboard has a crack by airbag and another is starting on top of steering wheel and is spreading. Never used any products on dash just damp cloth to dust. Worried if airbag deploys sharp objects from dash will cause injury.

- River Ridge, LA, USA

problem #24

Jun 202015


  • miles
The dash is cracked around the corner of the passenger airbag. In the event of an airbag deployment, the cracked dash could become a projectile and cause harm to occupants.

- Thomasville, NC, USA

problem #23

Jan 252016


  • 65,000 miles


65,000 miles on 2011 Chevrolet Suburban and the dash has multiple cracks. Concerned that one of the cracks is next to passenger airbag. Worried about shrapnel in a collision.

- Stevenson Ranch, CA, USA

problem #22

Jan 032016


  • miles
Significant stress fractures on the dash against the air bag on the passenger side. I'm concerned about dash fragments could injure the passenger or puncture the airbag in a crash rendering it ineffective.

- Helotes, TX, USA

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problem #21

Feb 182015


  • 99,000 miles
Dashboard shows cracking around passenger airbag deployment section, as well as forward of the driver's instrument cluster. These cracks developed while the vehicle was stationary.

- Sanford, NC, USA

problem #20

Sep 152015


  • 0 miles


My dashboard is cracked over the steering wheel but most people are complaining of the dash being cracked around the airbag. GM refuses to repair.

- Newport, NC, USA

problem #19

Jan 042015


  • 75,000 miles
Dashboard cracking at passenger side airbag and driver side above speedometer

- Frisco, NC, USA

problem #18

Aug 312015

Suburban 4WD 8-cyl

  • 80,000 miles
Vehicle developed two cracks on the top of the dashboard assembly. One crack is located on the passenger side of the vehicle, running from the forward-left corner of the passenger side airbag to the defroster vent. The other crack is on the driver side, inboard and slightly forward of the instrument panel "hump." Cracks discovered while vehicle was stationary. I understand this to be common, known manufacturer defect for this vehicle and related General Motors vehicles (e.g., GMC Yukon, Yukon XL, Avalanche, Tahoe, etc.). this is a safety issue due to the location of the cracks potentially affecting passenger side airbag deployment, creating a dangerous shards of flying plastic in the event of a passenger side airbag deployment, the potential negative impact on the structural integrity of the dashboard and subsequent non-compliant performance during a collision, and potential dust and water intrusion into the interior of the dashboard through the cracks which would affect the various electronic components located in the dashboard interior.

- Arlington Heights, IL, USA

problem #17

Dec 012015


  • 50,000 miles
Dashboard cracking potentially affecting the use of the airbag and the electrical components under the dashboard on the drivers side.

- Austin, TX, USA

problem #16

Nov 212015


  • 156,304 miles


The contact owns a 2011 Chevrolet Suburban. The contact stated that the instrument panel air bag light illuminated. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 156,304. Updated 02/05/16

- Inglewood, CA, USA

problem #15

Sep 252014


  • 73,581 miles
In September 2014, I noticed my dash above the instrument cluster cracking. I purchased this car as a GM certified used car with original factory warrantee in April 2013 with 60081 miles on it. In less than 5 months of ownership it developed this crack while still under factory warrantee. I took it to my local dealer with all my paperwork and they said it was not covered, nor would they replace it. This crack has developed due to no fault of my own from neglect, excess wear and tear, excess sunlight or anything other than manufacture flaw. This crack has continued to spread and due to the thin and sharp nature of the plastic, if I were to get into an accident, this would splinter and act like shrapnel within the cabin. My family's life is danger due to this fact and GM refuses to acknowledge this is an issue. Please look into this as I know many others have the same issue with even 2015 models. I am asking for the safety of my family and yours.

- Hattiesburg, MS, USA

problem #14

Jul 152015


  • 80,000 miles
The dash on my Suburban has cracked at the airbag compartment

- Dallas, TX, USA

problem #13

Mar 192015


  • 50,000 miles
I bought a GM certified Suburban and less than two weeks later the dashboard cracked behind the airbag. I called the dealer and GM and alerted them to the problem and told them I felt unsafe driving the vehicle with my children in the vehicle. I feel that if that airbag deploys it could send that sharp piece of broken plastic flying through my car. They will not fix the dashboard without me paying for it and said it is not a common complaint people are having. However, everyone I have talked to with a Suburban, Tahoe, or pick up truck between the years of 2007-2013 is experiencing the same crack in the same place near that airbag. GM needs to fix these before innocent people get hurt.

- Church Road, VA, USA

problem #12

Jul 102015


  • 49,750 miles
The dashboard on my 2011 Chevrolet Suburban 1500 has cracked in two locations. Both of these locations would be effected by an airbag activation with high potential for flying sharp plastic fragments that a) pierce the airbag or prevent its proper inflation or, B) injure or kill front seat passengers. Open-source research indicates this is a widespread and pervasive issue with General Motors vehicles of similar design (Suburban, Tahoe, Silverado, Avalanche, etc...) stretching over a period of several years-- at least effecting model years 2007 thru 2013 or more. Furthermore, every GM service center has experienced so many of these dashboard cracks that replacement of these parts has become routine. GM views this inherent design flaw as a warranty issue, not the endemic problem it actually is with potential for injury.

- West Monroe, LA, USA

problem #11

Jun 232015


  • miles
My 2011 Chevrolet Suburban 1500 lt (in excellent shape) has multiple drivers side dashboard cracks and these cracks may affect airbag deployment by cutting the airbag if deployed possibly causing airbag failure when needed. On 6/23/15, attempted to have manufacturer (GM) replace the dashboard (thru local dealer - banner Chevrolet, new orleans). Dealer told me that GM would share the cost of replacement" my share would be approximately $500? why would GM share the cost of replacement, unless they are aware of a hereditary engineering design flaw causing the dashboards to crack ultimately interferring with the proper deployment and use of the airbag"

- Slidell, LA, USA

problem #10

Jun 162015


  • 48,000 miles
Noticed the dashboard is cracked around the passenger side airbag. Have concerns that may cause a safety risk if improperly deployed.

- Lawrenceburg, KY, USA

problem #9

May 012015


  • 77,000 miles
My 2011 Chevy Suburban has two cracks on the dash, both connecting to the airbag. I have concerns of this weakening the dash which could cause sudden deployment of the airbag. I also have concerns that in the event of deployment, , pieces of broken plastic could cause injury, as did in an accident of another vehicle. My vehicle has been garaged for a year when not used. It was previously owned before that. This is my sixth Suburban. The kind of money we pay for these, even preowned, should cover better than the plastic dash that's falling apart

- Lubbock, TX, USA

problem #8

May 122015


  • 86,289 miles
The contact owns a 2011 Chevrolet Suburban. The contact stated that none of the instrument panel indicators were working and the ABS warning indicator illuminated. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 86,289.

- Columbus, IN, USA

problem #7

Sep 012014

Suburban 4WD 8-cyl

  • 45,000 miles
There are two cracks in the dashboard, one over the driver console and one on the top left of passenger airbag....nothing has occurred to cause these cracks, but I am afraid if airbag is deployed, the dash will break up and hurt us.

- Las Vegas, NV, USA

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