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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
50,257 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Chevrolet Suburban seat belts / air bags problems

seat belts / air bags problem

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2011 Chevrolet Suburban Owner Comments (Page 1 of 2)

problem #32

Jun 152016

Suburban

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2011 Chevrolet Suburban. The contact received notification of NHTSA campaign number: 16V381000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Livingston, TX, USA

problem #31

Jun 012016

Suburban

  • miles
I had a crack in my dashboard at the corner of where my airbag is stored. This crack could impact the proper execution of the the airbag being deployed. I purchased this vehicle used an at the time it was a hairline crack which led to a large crack and a break in the dashboard.

- Pacoima, CA, USA

problem #30

May 022016

Suburban

  • miles
Takata recall. The contact owns a 2011 Chevrolet Suburban. The contact received notification of NHTSA campaign number: 16V3810000 (air bags); however, the GM representative refused to repair the vehicle. The contact was informed that GM was attempting to dispute the recall. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Houstion, TX, USA

problem #29

May 162016

Suburban

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2011 Chevrolet Suburban. The contact stated that the recall notice for NHTSA campaign number: 16V381000 (air bags) was received in May. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.

- Loxahatchee, FL, USA

problem #28

Sep 012016

Suburban

  • 120,000 miles
The dash on the Suburban has cracked in 2 places. 1 behind the steering wheel and the other behind the passenger airbag area. This is very annoying and noisy, not to mention the danger with the airbag right there.

- Ozona, TX, USA

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problem #27

Sep 192016

Suburban 8-cyl

  • 50,000 miles
Takata recall. We have not received information from Chevrolet about when/how they will fix this defect. Need help please. Thank you.

- Redondo Beach, CA, USA

problem #26

May 142016

Suburban

  • 33,500 miles

A D V E R T I S E M E N T S

Although GM says that the truck is safe, I feel that driving a potentially lethal truck with defective airbags, whose condition is made much worse because of the heat and humidity of sw Florida, I do not feel it is safe at all.

- Naples, FL, USA

problem #25

Jan 052015

Suburban

  • 53,000 miles
Dashboard has a crack by airbag and another is starting on top of steering wheel and is spreading. Never used any products on dash just damp cloth to dust. Worried if airbag deploys sharp objects from dash will cause injury.

- River Ridge, LA, USA

problem #24

Jun 202015

Suburban

  • miles
The dash is cracked around the corner of the passenger airbag. In the event of an airbag deployment, the cracked dash could become a projectile and cause harm to occupants.

- Thomasville, NC, USA

problem #23

Jan 252016

Suburban

  • 65,000 miles
65,000 miles on 2011 Chevrolet Suburban and the dash has multiple cracks. Concerned that one of the cracks is next to passenger airbag. Worried about shrapnel in a collision.

- Stevenson Ranch, CA, USA

problem #22

Jan 032016

Suburban

  • miles

A D V E R T I S E M E N T S

Significant stress fractures on the dash against the air bag on the passenger side. I'm concerned about dash fragments could injure the passenger or puncture the airbag in a crash rendering it ineffective.

- Helotes, TX, USA

problem #21

Feb 182015

Suburban

  • 99,000 miles
Dashboard shows cracking around passenger airbag deployment section, as well as forward of the driver's instrument cluster. These cracks developed while the vehicle was stationary.

- Sanford, NC, USA

problem #20

Sep 152015

Suburban

  • 0 miles
My dashboard is cracked over the steering wheel but most people are complaining of the dash being cracked around the airbag. GM refuses to repair.

- Newport, NC, USA

problem #19

Jan 042015

Suburban

  • 75,000 miles
Dashboard cracking at passenger side airbag and driver side above speedometer

- Frisco, NC, USA

problem #18

Aug 312015

Suburban 4WD 8-cyl

  • 80,000 miles
Vehicle developed two cracks on the top of the dashboard assembly. One crack is located on the passenger side of the vehicle, running from the forward-left corner of the passenger side airbag to the defroster vent. The other crack is on the driver side, inboard and slightly forward of the instrument panel "hump." Cracks discovered while vehicle was stationary. I understand this to be common, known manufacturer defect for this vehicle and related General Motors vehicles (e.g., GMC Yukon, Yukon XL, Avalanche, Tahoe, etc.). this is a safety issue due to the location of the cracks potentially affecting passenger side airbag deployment, creating a dangerous shards of flying plastic in the event of a passenger side airbag deployment, the potential negative impact on the structural integrity of the dashboard and subsequent non-compliant performance during a collision, and potential dust and water intrusion into the interior of the dashboard through the cracks which would affect the various electronic components located in the dashboard interior.

- Arlington Heights, IL, USA

problem #17

Dec 012015

Suburban

  • 50,000 miles
Dashboard cracking potentially affecting the use of the airbag and the electrical components under the dashboard on the drivers side.

- Austin, TX, USA

problem #16

Nov 212015

Suburban

  • 156,304 miles
The contact owns a 2011 Chevrolet Suburban. The contact stated that the instrument panel air bag light illuminated. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 156,304. Updated 02/05/16

- Inglewood, CA, USA

problem #15

Sep 252014

Suburban

  • 73,581 miles
In September 2014, I noticed my dash above the instrument cluster cracking. I purchased this car as a GM certified used car with original factory warrantee in April 2013 with 60081 miles on it. In less than 5 months of ownership it developed this crack while still under factory warrantee. I took it to my local dealer with all my paperwork and they said it was not covered, nor would they replace it. This crack has developed due to no fault of my own from neglect, excess wear and tear, excess sunlight or anything other than manufacture flaw. This crack has continued to spread and due to the thin and sharp nature of the plastic, if I were to get into an accident, this would splinter and act like shrapnel within the cabin. My family's life is danger due to this fact and GM refuses to acknowledge this is an issue. Please look into this as I know many others have the same issue with even 2015 models. I am asking for the safety of my family and yours.

- Hattiesburg, MS, USA

problem #14

Jul 152015

Suburban

  • 80,000 miles
The dash on my Suburban has cracked at the airbag compartment

- Dallas, TX, USA

problem #13

Mar 192015

Suburban

  • 50,000 miles
I bought a GM certified Suburban and less than two weeks later the dashboard cracked behind the airbag. I called the dealer and GM and alerted them to the problem and told them I felt unsafe driving the vehicle with my children in the vehicle. I feel that if that airbag deploys it could send that sharp piece of broken plastic flying through my car. They will not fix the dashboard without me paying for it and said it is not a common complaint people are having. However, everyone I have talked to with a Suburban, Tahoe, or pick up truck between the years of 2007-2013 is experiencing the same crack in the same place near that airbag. GM needs to fix these before innocent people get hurt.

- Church Road, VA, USA

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