pretty bad
Typical Repair Cost:
Average Mileage:
80,879 miles
Total Complaints:
500 complaints

Most Common Solutions:

  1. enough complaints to dodge will get a recall-1-800-992-1997 (223 reports)
  2. replace dashboard (119 reports)
  3. not sure (97 reports)
  4. replace dash (15 reports)
  5. band together class action suit- imply fit/merchantability (13 reports)
  6. call 1-866-726-4636 (Dodge) & 1-888-327-4236 (NHTSA) (13 reports)
2003 Dodge Ram 1500 accessories - interior problems

accessories - interior problem

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2003 Dodge Ram 1500 Owner Comments (Page 11 of 25)

« Read the previous 20 complaints

problem #300

Jan 012012

Ram 1500 LT 5.7L

  • Automatic transmission
  • 65,000 miles


The dashboard is cracked badly. I'm glad to see I'm not the only one. I got in the truck the other day and my vent over the speaker has imploded. Not to mention the multiple cracks I have all over the place. Mine have occurred on places on the dash.

- , Elk Grove, CA, USA

problem #299

Jul 012010

Ram 1500 Single X V6

  • Manual transmission
  • 53,978 miles

I really love my truck. But the dash is totally unacceptable the way in which it has deteriorated. There is a whole in the center that has broken thru. There are several cracks that go all the way to the dash. It is disgusting that Dodge would use such substandard materials in their products. If I had known this before buying this truck I probably would have bought a foreign made truck instead. I have researched this problem online and there are many many others with the same problem. You would think that Dodge would stand behind their products when they see that there is clearly a problem with them.

- , Mobile, AL, USA

problem #298

Aug 092011

Ram 1500 LS 4.7L

  • Automatic transmission
  • 84,000 miles

This is the worst dash i have ever seen in any auto. This truck has only 84000 miles on it, if this is the type of products dodge put out makes you wonder how long the rest of the truck will last. I also lost the rear differential at 74000 miles which was lucky it was still under warranty. Had problem with emissions on this truck also replace every part that could be replaced and it still has check engine light on all the time.

Update from Jun 20, 2012: The rear end still howls all the time and the dealer says that is normal

- , Fort Worth, TX, USA

problem #297

Jul 012011

Ram 1500 Hemi

  • Automatic transmission
  • 130,000 miles


Always felt a cracked dash in a car was a sure sign of owner-neglect. I take extremely good care of my vehicles. They are stored in a garage and washed regularly. I have owned several cars for longer periods of time and NEVER had a dash crack. I found that there were many people having similar issues when I was searching for a replacement online. This is a really good truck and it is a shame that Dodge wouldn't offer to fix an obvious defect like this.

- , Cypress, TX, US

problem #296

Sep 142006

Ram 1500 SLT 5.7L

  • Automatic transmission
  • 45,000 miles

Wow, can't believe everyone is having the same problem with their dashboard. Thought I was the only one until I found this website. I thought maybe living in AZ contributed to the crack, but after seeing the pictures and descriptions of where the cracks have been, I realize it was a defect. Mine is in the same spot, but I refuse to buy a replacement only for it to crack again. After reading through many of the complaints on here, it doesn't seem like Dodge is taking action for their consumers. I find it pretty ridiculous that Dodge has not already done a recall for this issue. I don't believe the consumers should have to pay for this defect. WHAT DO WE GOT TO DO TO GET THIS ISSUE RESOLVED, COME ON DODGE!!! WILL A CLASS ACTION LAWSUIT GET YOUR ATTENTION?? There is definitely enough complaints on here to start one. If anyone has already jumpe on the bandwagon please let me know.

- , Glendale, AZ, USA

problem #295

Jan 162012

Ram 1500 LX 4.7L

  • Automatic transmission
  • 111,200 miles

The best truck I have ever owned ,except for this sh*tty dash that has another crack every time you turn around. Would be willing to install a new dash myself if it was any better than the old one and it was shipped to me free. I think the subcontractors that made the dash should be responsible. Wallace

- , Loxley, AL, USA

problem #294

Aug 072009

Ram 1500

  • Automatic transmission
  • 73,000 miles


There was never enough media coverage. Local television will never get this corrected by all affected. There are so many out there that do not even know that it was defective in the first place. 60 Minutes, not local should help. Just because you have mileage and it is out of warranty is no reason for Dodge to not step up and do something positive out of a negative situation. Speak up, this is not right. No matter what is said this is a safety hazard. Sharp edges, what if someone does have a wreck and it has affected the air bags.

What if someone has a wreck and alot of bodily damage could have been prevented if someone had only spoken up. I am not concerned about the cosmetics of the vehicle, it is a hazard and yes, an eye sore as well.

- , Waco, TX, USA

problem #293

Apr 082012

Ram 1500 5.7L

  • Automatic transmission
  • 77,000 miles

2003 Dodge Ram 1500 5.7 Hemi dashboard has severe crack in it and from online research appears to be a manufacturer defect. Why has this not been recalled by Dodge?

- , Florence, SC, USA

problem #292

May 082011

Ram 1500 SLT

  • Automatic transmission
  • 84,000 miles

The same as many complaints. Dodge p/u dash gave up. It's cracked and ugly and now falling apart in my hands when you touch it. I love my truck but DODGE HAS SCREWED ME FOR THE LAST TIME! Went to the dealer and they told me they are trying to find a vender to make the dash because the "contract" gave up when Dodge went out of business. WTF Thanks Dodge!

- , Richmond Hill, GA, USA

problem #291

Jun 082008

Ram 1500 1500

  • 60,000 miles

The dodge Ram dash board is falling apart in pieces. it has very sharp edges that can cut. This started over the passenger side airbag and has spead. I have pieces that have broke off in pieces.

- , Richmond, VA, USA

problem #290

May 012011

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 80,000 miles


This dash really sucks, I tried to put a cover over and had to remove the piece by the windshield. The plastic was so brittle it just broke apart into little pieces.

- , Fort Worth, TX, USA

problem #289

Sep 142010

Ram 1500

  • Manual transmission
  • 79,000 miles

they should live up to there comercials .............tough...

- , Ab, NC, USA

problem #288

Apr 142010

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 69,369 miles

Well for starters, I have been noticing a global warming effect on my dash. It looks like a ice cube on a hot day, cracks everywere. Such an eye sore. Dodge dealer wanted close to 1,200 to fix both de-frost grille plate and the upper dash-board. Did tons of research, and cannot find any cheap or cheaper replacements. It is so annyoing. I love this truck, but as for the piece of sh*t dash, thats another story. I have put up sunshades and dash carpeted caps to protect it and nothing. Just cracking like a MoFo. But Dodge needs to own up on there mess and fix that ABS plastic know as a dash board.

- , Wafb, MO, USA

problem #287

Nov 152011

Ram 1500 Laramie 5.7L V8

  • Automatic transmission
  • 73,000 miles

We noticed the crack starting Nov 2011. It has now progressed from front to back on the dashboard. I notified Chrysler at their 800 number and was turned away because I am the fourth owner of this truck. This truck was very well taken care of Laramie package and I decided to buy it because of its condition and low mileage (61,000 in 2010). I guess I should consider myself lucky that this happened 10 years into the life of the truck unlike many others that found themselves having to fight with Chrysler even when it should have been covered under warranty. After extensive research I have found this is obviously a material defect or flaw in their ABS plastic manufacturing for many years of truck and should have been addressed by Chrysler. Unlike a lawyer that works for Chrysler I would argue that this is a major safety issue. If the dashboard cracks and disintegrates under normal conditions, good sense would show it will be worse in the event of an accident and cause schrapnel that could be propelled by the airbags causing more injuries than it should.

- , Fruita, CO, USA

problem #286

Jun 012007

Ram 1500 LX Hemi V8

  • Automatic transmission
  • 40,000 miles

Dealer was not interested in helping. Fortunately they lost there dealership when Dodge downsized. I hated them. The Chrysler Dealer that is now the Dodge Dealer is better and empathetic, but still no repair. I have also had shatter valve springs and recently a failed abs differential sensor. I had check engine warning light that a Good Year dealer finally fixed after giving two Dodge dealers $250 with no results. it was a vacuum leak. Both dealers knew what it was but the mechanics were too lazy to look for it. all they do is easter egg hunt for problems. not ability to trouble shoot. If the computer code wasn't there the dealer could not fix anything.

- , Wilmington, NC, USA

problem #285

May 012011

Ram 1500 SLT 5.7L V8

  • Automatic transmission
  • 130,000 miles

Sad to see a Dodge losing customers over a $30 piece of plastic that they charge $900.00 for. If you take every piece of plastic in the interior and add up all the list prices you could buy a new truck..

Will be my last Dodge truck as they don't think this is a problem. I guess it is not a problem for them as they are refusing to acknowledge it.

- , Thomson, GA, USA

problem #284

Oct 122011

Ram 1500 LX 5.7L

  • Automatic transmission
  • 90,000 miles


- , Whittier, CA, USA

problem #283

Sep 012011

Ram 1500 Quad Cab Slt 5.7L

  • Automatic transmission
  • 65,000 miles

I found out about the many owners who have this problem just as I was considering a new Dodge Ram 1500 Laramie Longhorn. Now I am looking at Toyota.

Update from Mar 5, 2012: After my call to Dodge, they promised to try to help, but I must first have an estimate done at a local Dodge dealer. To fix it they want $2,129.87 which is $1,257.87 for the part and $109.00 per hour for 8 hours. By the way the 3 different people I talk with all agreed the part is still thew same one...defective. It makes absolutely no sense to spend any money on something that will brake again.

An update will follow when and if they offer any financial assistance by way of a reduction of the part price and/or the labor cost. I will also call NHTSA just to voice my displeasure.

Update from Mar 13, 2012: My case # with Dodge Ram is 21938921 and the guy handling it is Simon 866 726-4636 ext 4718177. That's the longest extension I have ever seen, but it works...sometimes.

Simon offered to have the dash fixed for $300, but admitted after I pressed him that the replacement parts are still the same defective ones. They may crack just like the originals. It appears Chrysler just refuses to accept responsibility for this problem and are hoping it just goes away.

After checking the alternatives with suppliers that claim their dashes have a chemical added to keep them from cracking, I decided to agree to have the Dodge people fix it for $300, since the others would be a lot more expensive and I would have to do the job myself. I'm an "old fart" on Social Security so these repairs is not within my skill level.

Well Simon was supposed to call me back with a date for the repairs by that afternoon. My conversation with Simon was about a week ago and I have heard nothing from him. I smell a rat here and they may have changed their mind and hope I just go away. I did a parts search on partsvoice.com and found that no one had both parts needed. To be fair to Simon and Dodge that could be the problem. We'll see!

Update from Apr 5, 2013: I made the mistake of trusting the Dodge Ram people to fix this dash problem and now I find out they created another one. They agreed to charge me $300 to replace the two dash pieces and they did the work on April 17, 2012. All seemed fine until my wife used the truck in late March. She is 5 feet tall and weighs about 115 lbs and she does not like to drive the truck.

To ease entry into the truck she grabbed the A-pillar handle to pull herself into the cab. It came completely off and she fell to the curb and injured her rib when she landed on her side. We got 5 x-rays and there is no broken ribs fortunately.

I never use the grab handle because I am 6' 2" and have no trouble stepping into the cab. An examination of the A-pillar trim piece shows the bracket through which two bolts attach it to the A-pillar broke off. There is nothing but a couple of flimsy alignment clips holding this in place. Even a child could have caused it to come off.

The question is who is responsible for this defective safety issue? My logical first guess is the Dodge dealer who installed the new dash somehow broke it during the installation process. Their quote for labor to install the dash was 8 hours @ $109/hr so that tells me this is not an easy job. The other possibility is that it came from the factory that way. It looks like someone put some glue on the pieces to try to re-attached them.

Dodge says they won't pay anything. When I asked if they would pay for the doctors bill and x-rays, they said someone will call me about that the next week. Two weeks have past and no call has been received.

The new part is cheap, but the fix will require someone to get one of the two bolts out because it is just spinning and will not come out.

- , Cypress, TX, USA

problem #282

Sep 082009

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 48,350 miles

click to see larger images

cracked dashboard cracked dashboard cracked dashboard cracked dashboard

I went to the local dealership here in San Antonio Texas and he told me that the cracked dashes have been a problem everywhere from about the 1999 model on up to the 2004. I have never used amour all on my dash, I use sparingly, a cleaner with UV protection due to the heat here in Texas, I also use a fold windshield UV reflector to keep the sun off the dash. It started with a small crack right in the middle, which eventually went all the way across the front panel. As of recently the dash has developed several more cracks even in the thicker portions of the dash that is the piece closest to the passengers, a major concern of mine is the if the air bag were to go off on the passenger side the possibility of large pieces of the dash could go right into the face of my passenger. This issue could be a very dangerous liability for Dodge, If it were to happen you can sure bet I will be calling a lawyer, especially due to the number of complaints on this issue.

- , Cibolo, TX, USA

problem #281

Mar 012011

Ram 1500 4.7L V8

  • Automatic transmission
  • 142,000 miles

I called Dodge about the cracked dashboard on my 2003 dodge 1500 Ram truck and the lady at Dodge denied my claim. I have purchased three brand new Dodge truck from Dodge (1998, 2002, 2003) but will not be buying anymore new vehicles from Dodge since Dodge will not stand behind their product.

- , Asheboro, NC, USA

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