This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Seatbelt mechanism for driver side and passenger side is inoperable. It doesn't lock after you put your seatbelt on. The mechanism you put the seatbelt buckle in is good but after that the lock mechanism for the belt to retract isn't working properly. It doesn't matter if you are driving or parked.
The contact owns a 2004 Ford Explorer Sport Trac. The contact stated that the driver and front passenger seat belts failed to retract and lock in position. The contact called sanders Ford (located at 1006 w corbrelt ave, swansboro, nc 28584, 910-326-1801) and was informed that the seat belts were no longer covered under warranty; therefore, the contact would be responsible for the diagnostic and repair cost. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 110,000. The VIN was invalid.
- Hubert, NC, USA
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- Hubert, NC, USA