This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2011 Ford Fiesta shudders, has sudden or Delayed Acceleration, delays in downshift, difficulty stopping/braking, it hesitates when changing gears.also has harsh engagement.I purchased from a private owner in 2021. I have contacted Ford Motor Company Headquarters. I have taken it to my local Ford Dealership, told them what it does, they would not drive it so they could see what it does and how dangerous it can be at times. All they said was "oh it's the TCM and we got them back ordered for 6 mths" But if I want to pay for and order the part and just leave my car setting at the Ford Dealership until the part comes in I can do that. Then pay God only knows how much for them to put the part on. This is the only vehicle I have right now. I told them that. They said "oh we can't give ya no loaner car for that long. And the longer you drive it like that the more it's gonna tear up other parts of your car. And The Ford Motor Company said Oh you missed the deadline for the buy back program or any compensation for your carI Ford has failed to meet the standards required by The Federal Motor Safety Commission and yhey refuse to acknowledge me or help me in any way. All the other 2011 Ford Fiesta cars with the Dual Shift Clutch Transmission were fixed or bought back or the owners were compensated. I am in the same unsafe predicament as those consumers were. I'm not asking for a brand new vehicle Or thousands of dollars. I just want my car fixed and something to drive to work and to the grocery store while they fix it. Or another car of equal value to what my car is supposed to be. Thank you in advance for anything you can help me with.
On 4 Nov 22 the engine started shifting abruptly when accelerating - automatic transmission. Vehicle would not reverse while in R on the handle. Check engine light icon appears on dash panel. Unable to go beyond low speeds on road, causing safety hazard.
The contact owns a 2011 Ford Fiesta. The contact stated that the airbags sensor light illuminated, and the steering wheel was making abnormal clicking sounds while driving. The contact also stated that the driver-€™s side door could not be opened from inside as the door handle was broken. The dealer was made aware of the failure, but the vehicle was not diagnosed nor repaired. The contact received a recall notification for NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The manufacturer was made aware of the failure but did not provide any assistance. The approximate failure mileage was 84,000.
When entering the drivers side of my car I went to close the door and the door was not latching. This is the second time that this has happened and when I called Ford Chino Hills. They proceeded to tell me they were not fixing any recalls for at least 3 weeks and that was just to get looked at, and then they said that it could take another 2 weeks to get the part. They did not offer a rental or anything and it put me out of a car because how am I supposed to drive a car when the door doesn-€™t close. Like I said the first time this happened I had to leave my car with them over night and once again was left with no car.
My vehicle began to feel like driving a boat. It was shuddering and driving roughly. My vehicle was repaired by a recall that I believe reprogrammed the tcm, 14M02tsb 16-0129 was done yesterday. Although I can feel some improvement in the 35 mi drive home, it still shudders and feels the same. This did not fix the problem. My boyfriend researched through various service bulletins and found 14M01. He then jacked up the car, removed the tire to get a better look and saw the leak. It does not leak enough to leave noticeable marks on driveway but is leaking. When I called, I was told that my vehicle was no longer covered as I am just outside of this warranty since I have slightly over 127797 miles and this ended at 100,000 or 10 years. My car is a 2011. If I had been aware of this problem, it would have been fixed during that time. Since there was no code or warning and no visible evidence of the leakage, I was unaware. The dealer who reprogrammed the tcm was unaware, there are no codes relating to this issue on the car. They only code I now have is an oxygen sensor or something code that showed up after they reprogrammed the tcm. I believe Ford should extend this warranty for these effected cars, there are many with this problem, we have researched through the complaints. I want Ford to cover the costs of parts, labor and any costs related to the repair of this problem that they were fully aware of. I know they say the 2 bulletins are not related but I feel that they are.
- Gainesville, TX, USA
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The transmission had a recall they "fixed" it but it's still having a lot of the same problems and jumps out in traffic and affected the motor mounts. Also there's a recall on the door handles which was never fixed.
I notoice black smoke coming out from muffler and engine. The ac quite blowing cold air, and check engine light started flashing. Fire in the engine compart and where the ac lines in back fire wall on the back. Is where flames where notice
I checked recall status on Ford official website and there's nothing on Ford Fiesta 2011. It's only on your database which failures me to list my cars online. Please double check the safety recall. Number door latch repeat repair (NHTSA #20V331) an image (screenshot) from the dealership is attached. Please fix it as soon as possible because it's unfair for buyers to wait. Thank you in advance.
Becoming ill physically while driving from 'something either inside the passenger section of the car, or coming from the exhaust system? had the exhaust system checked 2X, was told by both muffler shop and dealer tech that nothing was seen wrong during their checks. Had co blood testing done at the ed, none detected. Don't know what else is wrong-car passed obd emissions, via obd port, however- the problem seems to have started the same day of this testing. No tailpipe or under the hood parts touched. So far, debating disposal of this car, if after another check by mechanic yields no explanatory diagnosis.
I hit/ran over a pothole earlier this month and experienced several occurances of excessive brake travel or soft brakes immediately after when attempting to stop the car, on a city street. In August 2019, I ran over the edge of a manhole cover in a city street, that was paved in all around, except for this edge corner that was lower than the rest of the paving. That instance began the 'soft brake' experiences. I took to the Ford dealer service dept. The same week, was told that the actual brakes needed replacement. I observed the same thing happening again, the next wk. Brought the car back to the service dept.. this time, it was thought by the service advisor, that the tires needed replacement. 3 new tires were purchased, I had purchased a. week before, so I kept that one, having the mechanic place this new one on the right rear wheel. I thought that after bringing my car in 2X for the same problem that the soft brake condition was resolved. All was good, from Aug 2019 until I ran over the pothole early Dec 2019, with the repeat soft brake incident. Expenses for the brake service was $400 (although the pads needed replacement. I just had brake service less than 2 yrs. Before, only having driven 3000 or a bit over miles during this time. The tires, though replaced, were beneficial, but did not stop the concerning issue. Today I am at the dealer svce dept again. I was here last Monday, 12-23-19, for diagnosis for the 3rd time of the soft brake situation early this month, then I was told that the hydraulic control unit needed replacement. Specifically, the selenoid valve block hcu connected with ABS. Total cost this visit $1345 I am attaching copies of repair invoices, pictures taken on my cellphone of the locations of the manhole cover and pothole in the streets that I ran over/ struck. Part no of the hydraulic control unit :be 8Z2C405B2.
My Ford Fiesta 2011 has been shuddering bad and just early this morning while mid drive beeped and said engine malfunction service needed now and goes slow and engine sounds rough and weird. I was able to turn it off and back on and it worked then did it again on a very busy road we have had tons of work on this car from Ford who claim to have fixed the problem but hasnt.... it has done this with my children in car on a stretch of road with barley any pull over space.... I am still paying on this thing and I think thats very unfair
When accelerating, the transmission has stalled and lurched since purchasing the vehicle. I have taken my car to multiple dealerships numerous times (sometimes repairs were made but the problem was not fixed, and many times I was told the stalling, rattling, and lurching was normal). I do not feel the vehicle is safe to drive.
The engine malfunction service light came on and the sorry bottle position sensor keeps on saying it's spelt faulty, but when I replaced the throttle body and replaced the gas pedal it was still having issues, and now I'm barely getting to and from work anymore or anywhere else, even down the street because it continues to put itself in safe mode. So I am out for a thought of body and a gas pedal, and it's still not fixed the issue
I purchased this car as a private sale for $4,000 dollars, I had the car less than a year and suddenly the car stopped on the highway. Come to find out the transmission is no good. Doing some prior research before there was a recall on the 2011 Ford Focus and Fiestas about the transmission being no good. Prior before the car stopped working all together I was dealing with a lot of hesitation the car shutting off in slow down traffic and bucking. I also did car fax and found out that there was indeed a recall for the transmission. Also finding out recently that the latches for the door was recalled and as well as the air bags that hasn't been fixed.
At 232 miles we started taking this car back to the dealer for transmission problems, and were told they had no clue what was going on, before 60,000 miles they replaced the transmission or did software updates numerous times, also after 60,000 it continued. In addition the frame and axels have had several issues when the car has never been in accident. I was told by a Ford mechanic the transmission caused that due to the severe shaking caused by the transmission issues. In addition the air conditioning had issues over and over and the electrical system also had issues after recalls for something to due with the battery harness, my lights went out, my radio stopped working, my air conditioning system and many other odd electrical things happened at this point this car sits in my driveway and is unable to be driven because of safety issues, while I wait and hope that Ford is forced to do a buy back. I purchased this car for my daughter when she went off to college in the hopes she would have a safe reliable car, it has been anything but that, so many problems over the years but unable to financially to purchase another and forced to spend money on repairs to keep this one running. I am so upset that they knew before they ever put this car on the road that it was unsafe just so they could make money at the risk they were putting people in, there were several times my daughters car would shake stutter and slow down that she had to pull off the road to avoid causing an accident.. I have all of the work bills do you want those?
Dual-clutch transmission - car has been repaired 5 times for 2 different transmission failures. The transmission problems do not currently trigger computer diagnostics for repairs; which may imply that the last repair was designed better to mask the triggering of the computer diagnostics. The problem remains that the car has a delay in acceleration with the gas pedal fully depressed and then once engaged, jumps forward. The delay at traffic lights, stop signs and highway ramps puts the car in danger of being rear ended or T-boned once the car wanders into the intersection without acceleration power. The abrupt engagement of acceleration puts the car at risk of losing control. Additional problems in the past have included the car revving at a high RPM as if the car could not shift to the next gear. Please note the date below was the latest date, but the car has had the problem since purchase; therefore the miles on the next page reflect the first incident, and the date reflects the last date I drove the car.
The car spontaneously started on fire while driving on an interstate highway. Smoke and small flames started under the hood on the passenger side of vehicle. Within minutes of stopping, the car went up in flames. My grand daughter was driving..she and her passenger were not hurt luckily. We bought this car used and there was no recall from Ford although we did research after the fire and they did have problems with fires. Our insurance did an investigation but the car was burned so badly they were unable to find the origin.
Takata recall, my car keeps jerking and stuttering to go I've had this car for about four about 4 years, I've took it to the shop about 5 times the workers told me there wasn't anything the could do after I kept taking it because the dual clutch would keep messing up yesterday while driving on the high way my car stayed at 30 mph it then started smoking so I had to pull over I then stopped my car and then my car would not start up until this day now I am stuck with a car note with no car
1) door latches are faulty. Any door can open while car is in motion. Also, door latch sensors are faulty and cause all interior lights to come on if it thinks a door is open. Happens within 1st mile driven every time since 80K miles. 2) in snow, the piece of body plastic in front of the front tires can get caught and dragged underneath the front tires. 3) electrical problems: Fuse box rusts, prongs break off in fuse box. Sometimes pushing clutch in would cause lights to dim or speaker static (manual transmission). Problematic 12V (always hot) routinely broke 12V devices. Dealership was unable to fix this at last warranty maintenance. 4) several dealerships were unable to solve or find the cause of any of the following: Brake rotor usually causes howling sound under 30mph after a few miles, (started around 50,000 miles) and car sometimes shut off while stopped & idling (rare, started around 70,000 miles). Also, manual transmission lever gets too sticky to move without extreme force unpredictably, (started around 25,0000 miles). Every time was told transmission fluid looks fine. 5) high pitched whirring sound and loss of power with ac or defroster, worse as time went on 6) car was sold because cost to repair faulty door sensors leading to headlights never turning off, thereby causing battery to drain below 12V regularly, exceeded the car's value. Car would not pass inspection with this issue & needed frequent jump starts. 7) extreme distraction: "sync" interface will cut off stereo audio without warning to try and connect to mobile phone for a vehicle health report in the middle of driving. 8) air flow sensor goes off frequently starting around 50,000 miles, only solution is spraying in lots of air flow sensor cleaner. 9) drivers side windshield wiper fell off about a dozen times, even dealership installed. Very unsafe car in my opinion.
A D V E R T I S E M E N T S
- Wytheville, VA, USA