This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Extreme transmission shudder. Jolting, jerking, shuddering, shaking, stalling. Had "dual clutch" replaced 3 times thus far. Requested a buyback, buyback denied. Had a couple more repair attempts and now the can't isn't running fully - sent it certified letter from a lawyer and trying to go through the buy back process again before going to court. Had 3 near accidents. This car is a lemon and extremely unsafe.
The vehicles engine makes noise as if something is caught in the engine or is having trouble shifting the entire time while driving. The car jerks aggressively when you begin to accelerate as if it is having trouble changing into gears. When trying to accelerate at times it will seem as if it looses power causing to almost come to an abrupt stop and shaking as if it is going to shut off! not the kind of trouble you should be having with a new car! I have to step off the gas pedal so that it can stop jerking. Several times I have been in the middle of traffic almost having people slam into me because of the abrupt stops the car has, or me almost hitting a car because it jerks to a sudden take off when pressing the accelerator.
In February of 2014 I took my Fiesta in complaining of grinding and rattling noises when taking off from a stop. Both inner and outer input shaft seals were replaced due to a leak as well as the clutch assembly. In July of 2014 at approx. 13,104 miles, my average miles per gallon was dropping as well as the car shuttering on acceleration and turning the vehicle. Again, within five months the clutch assembly was replaced, in may of 2014 a different issue, the check engine light came on. This time diagnosis was the catalyst element failing and the exhaust manifold assembly was replaced. Another issue was I had the green phone icon light flashing on the center display, in which the front display was replaced. I really like the my Fiesta, but I do not feel very comfortable driving it, too much has gone bad in a short period of time. Ford needs to do more in addressing and fixing these issues. Too many Fiesta owners have these issues and this is not a safe vehicle.
Ford Fiesta 2013 (automatic transmission) - started car. Put car in reverse. Car did not reverse and there were rattling and grinding sounds coming from transmission. Restarted car. Car reversed. However, once car was put into drive the transmission was rattling and grinding again. Once I tried to accelerate, the car lurched forward, stopped and lurched forward again. The acceleration was not smooth, it felt like the car might stall. The engine noises were loud and not typical. Until I reached 45 miles per hour, the engine did not quiet down. Driving in traffic was terrible. I had to leave extra room to stop as I did not trust the car to downshift properly. I had to leave extra room to accelerate because I could not predict if the car would go at all or accelerate at an unpredictable speed because the transmission was not trustworthy and the clutch kept slipping. Overall, the Fiesta's transmission issue has to do with the vehicle's design, and this is not an isolated incident. From 20,000 miles on, I have taken the car in twice to try and fix this defect and it continues to exist. I currently do not have the car as it is at the dealership and has been for 24 days and counting. They can't seem to fix the defects and this transmission design should be investigated. I am currently working with the BBB autoline to try and resolve this issue.
Within 1 month of driving I kept hearing crazy grinding noises and it would bog out between 0-30..-RPM would jump to 5 on slight acceleration than dive back to 0; Ford dealer did "computer update on electronics" - did not fix problem; they said I needed to "adapt to the different clutch"; car continued to have problems between shifting into 2nd gear- took to dealer and another "update" was done. I was driving on major highway and had to drop speed from 45 to 30 to crossover to different highway and the car completely locked up as if it went into neutral. I managed to get car home without having a stroke and shut it off. When I got home I called dealer who came and towed it- the dealer replaced the clutch. After about 2 mos I noticed it was not shifting right again and became concerned for my safety due to prior highway incident. I took it in and the transmission was completely replaced; along with another clutch. Now it is making a ticking sound and I am concerned of a gas odor. I will be taking it back again. I filed lemon law on it after the highway incident. My greatest fear is that this car is very popular for middle class families looking for an affordable car for their new teen driver. The new driver will not be experienced enough to realize how to handle the situation or know that the car is malfunctioning. The 2013 Ford Fiesta needs to be recalled!!!
- Warren, OH, USA
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This has been an ongoing problem with the vehicle. I purchased car on November 10, 2012, and on November 13 heard a noise in engine. The car would jerk and surge on take off. I returned car to dealer who could not find anything wrong with car. The noise became louder, car began to shudder and surge more often during take off, and stick in reverse. I returned car to dealer on January 8, 2013, but the couldn't find problem. Over the next few months the noise became louder, car shuddered and surged, and began sticking in drive. I returned to dealer again on May 29, 2014, and dealer told me about transmission problems with Ford Fiestas. I picked car up on June 5, 2015 and drove short distance and all power to transmission went out. It eventually 'came back' and I was able to return to dealership. The problem was worse than when I took it to dealer in the beginning. This was a very scary situation because I was in the middle of rush hour traffic. I have had ongoing problems since I purchased car. It had 3 miles on it the date of purchase. I financed 21,049 to get car, and cannot afford to trade car in and go upside on payments. The car is a lemon! I have spoken with Ford 3 times about the matter. I am scared to ride in the car now. I need a car to go do work daily. Ford should recognize this problem and replace my car with a 'better' car. It is a shame that a large conglomerate like Ford can sell a 'lemon' and a consumer like me (single mom) with limited income has to 'take it." Ford should be held accountable. I have researched the problems and found supporting evidence to my case. I have contacted the attorney general's office in my state about the matter, and spoke with general manager at dealership. Ford has offered to extend my bumper to bumper warranty to 75,000 miles or 5 years (Nov. 2017) but I am still scared to ride in the car. It's dangerous.
Harsh shifting of transmission, or other transmission shifting complaints/problems. Loss of power on initial take-off from a stop or from low speeds. The feeling of the transmission "slipping". harsh or delayed engagement of transmission "jerking" or "shuddering" upon take-off from a stop. Vehicle rolls backwards when on an incline. Vehicle loses power when on the interstate and you try and accelerate to pass another vehicle.
The car is jerking between 0 and 15 miles an hour. The jerking has gotten progressively worse over the last year. On yesterday 05/03/2014, the jerking is even worse. The dealership (tropical Ford of orlando) has informed us that Ford motors said this is normal and then provided a one page document for the issue. The entire vehicle is shaking until the car get to 15 miles per hour.
I purchased my 2013 Ford Fiesta from a dealership in may of 2013, in October of 2013, my not even 6 month old car, started to make grinding and crunching noises in the engine and the transmission was slipping. I called the dealership and took it in. They replaced the transmission and after 8 weeks, I picked it up. The noises were gone, but quickly came back a couple months later, I kept getting told it was normal, but it has gotten worse. I am trying to work with my dealership now to quickly get this resolved. I am also only getting 25 mpg.
Bought a 2013 Ford Fiesta brand new and I have had nothing but issues with it. It feels like something is getting caught when I try to accelerate and then when it does accelerate it jerks, and grinds and all sorts of other noises. When I am in stop-go traffic it feels like it is bouncing up and down and at points I am being jerked in my seat along with the car. Going up a hill is the worst of all because it makes noises and sounds/feels like it is going to stall- sometimes just trying to get up a hill feels like I am trying to drive through thick mud. I have taken it back to Ford several times and they tell me it is nothing. One time the lady who was scheduling the appointment told me that her car does it but it is normal and something that you have to get used to because of the transmission. When I get my sheet back after I have had it in the shop they barely and vaguely acknowledge how they checked the problem and state they couldn't find anything. There is no way that it is normal to be apprehensive when driving your brand new car because you are not sure that you are going to be able to accelerate in time to pull out into traffic.
I bought a new 2013 Ford Fiesta in November of 2012. I have had nothing but problems since. It has been in the shop more than 3 times, once was a broken catalytic converter, the other time was a soaked clutch, and another time was to get recalibrated. This car has acceleration issues and almost causes many accidents for me, it is shaky and bumpys, and jumpy. Everytime I take it in there is something wrong with and they advised me its not normal for new cars, when I read the reviews everyone has the same issues. There is also a roll back when you stop and press the gas to go, I have almost hit multiple cars in front of me because of this.
After a long battle with the dealership over a previous death trap[used] the owner agreed to rectify that issue with a brand new 2013 Ford Fiesta.that was a great thought till the first engine light coming on, they found no reason except the gas tank has no cap.I was told this is dirt around the seal and it will keep happening unless I buy my own cap. Well it wasn't long and my car started spitting missing hesitating, engine light comes back on I take it back in they believe there is a pinhole in my gas line.they keep my car for a week they did supply a loaner not a Fiesta !!!! I told them of the issues but they found nothing.now a couple weeks ago I took it back for these issues I had pointed out to them previously.I had the service person ride along he felt aa of the issues heard all of the sounds the grinding, revving.I am so afraid in this car getting on and off ramps it doesn't pick up speed it almost sounds like the gears are reversing.I cannot pass anyone, I live in a highly traveled area for tourists who don't drive the same as locals on single lane roads.a brand new car isnt suppose to make you feel that you were better off not having a car. Ford should be ashamed...you dont take shortcuts or rush a product that can badly affect hundreds of thousands of people. I want out of my contract I owe more than this car is worth, I do blame the dealer also for continuing to sell this death trap. Just saying enough people are having the same issues and if anyone who has made this complaint ends up in an accident due to these obvious issues that have been brought to the attention of Ford, dealerships and the national safety board I hope these families sue your pants off. Forcing you out of business.unless you rectify each persons individual situation and not a generac brushoff.been there done that.get on the ball and fix this problem now!
From a stop sign making a right turn onto a highway my 2013 Ford Fiesta now decides to make loud grinding noises from the 6 speed auto transmission when accelerate to normal highway speed hesitates and almost was rear ended from the vehicle behind me had to quickly pull to the right of the road before merging back on the highway. Have taken to the dealer three times for unusual transmission slippage, and noises waiting on a back order dual clutch kit part,1700 hundred on back order was told may take up to 6 months for this part to arrive.
The contact owns a 2013 Ford Fiesta. The contact stated that while driving approximately 5 mph, she noticed a loud grinding and growling noise upon acceleration. The vehicle also jerked forward at different speeds. The vehicle was taken to the dealer three different times where they were unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was nor repaired. The VIN was not available. The approximate failure mileage was 1,300.
Was at a complete stop. Went to step on gas to turn right and the car would not go above 7 mph for about 8 seconds, then it shifted hard into second gear and sped down the street. I completed 4 more turns around the block of my housing track and at all 4 it did the same thing until I reached my driveway and had it towed to a dealer.
The contact owns a 2013 Ford Fiesta. The contact stated that while at a stop sign, the vehicle shook and the contact noticed an abnormal rattling from the engine on several separate occasions. The vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. The manufacturer was not notified. The approximate failure mileage was 26,000.
June 2013, Ford Fiesta 2013 (bought new Oct 2012) began to shudder upon takeoff from a stop and also when shifting between 1st and 2nd gear. Took car to dealership on July 18, 2013; they performed a software update and said (at that time) if that didn't work the clutch would have to be replaced. Took car back on September 4, 2013. Took mechanic out but traffic was heavy and I couldn't reproduce the exact issue. However, problems listed above still persist, and an additional issue of power loss when turning the corner at speeds of 10 mph or less has developed.
Took car to get accelerator sticking, chugging down, loosing power for the 5th time. When they put it on the computer to see what was wrong they found out that the last dealer that did the airbag recall left the thing unplugged. What" really" if we would have got the accelerator to stick or car die when I was pulling out and got hit and my husband would have gotten hurt because the airbag didn't deploy, what would their excuse be this time.
My Ford Fiesta 2013 has been having issues with shuddering, lunging, jerking, and failing to engage gear shifts. I have been told by several Ford dealers and servicemen that I need to drive the vehicle as if it were a stickshift and hesitation between gear shifts is normal for this car. A Ford dealer hooked up a laptop and reset the vehicle to tsb 13-4-5 "intermittent transmission clutch shudder dps6 automatic transmission". the problem was not resolved, so I filed a complaint with Ford Motor Company; complaint #2989023. I was told that I need to bring the car to a dealer and they need proof that there is something wrong with the car. The service person said I need to be driving the car while faults are documented because the car has an adaptive learning program that responds to the driver's actions. I brough the car to schaumburgh Ford in Illinois. The service director test drove the car while I was in the passenger's seat. He said he did not experience any faults with the vehicle. However, there was one instance as we were returning back to the dealership, that the car shuddered. The dealer took the car for the afternoon 8/29/2013 and said he reset the car again for tsb 13-4-5 update although they were unable to provide me with a receipt of work that was done. On the morning of 8/30/2013 the car experienced overheating and burning under the hood. A service person from the schaumber Ford dealership in Illinois met to pick up the vehicle. The service person told me they would not be able to provide a rental car due to the weekend schedule. The issue is still being addressed by the dealer at this time.
I've experienced my new Ford Fiesta 2013 shuddering, shaking, and chugging. Especially when I'm on a hill stopped and I try to accelerate. I have an automatic and it acts like a manual transmission. When I attempted to accelerate on the hill after stopping, the vehicle almost shut down completely. I brought my vehicle to the dealership which I purchased it from on two different occasions. Both times, the service advisor and the service manager informed me that the vehicle is performing as it should and there are no problems. I can't rely on the vehicle to accelerate as it should. Many times I've been afraid of my safety to merge into traffic because I know it won't perform.
A D V E R T I S E M E N T S
- Roanoke, VA, USA