This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car stalled in middle of an intersection. The lights and all warning buzzers started to flash then the car locked up and I was stuck in the car and couldn't get out. The tow truck driver had to jimmy stick the door to get me out, the dealer found that the tcm transmission module was at fault, and was replaced, the car was extremely unreliable after this repair. Ford refuses to repair the vehicle even though the car is under full factory warranty. They are refusing to acknowledge a serious issue exists. I keep bringing the car to dealerships and Ford won't authorize needed repairs. I could have been killed in this last issue.
The car shutters in between gears when accelerating. It has been "fixed" by the recall 4 times but continues to have this problem. Ford says I teach my car bad habits by slowly accelerating. How do they expect me to drive in rush hour traffic? I'm worried I'm going to hit someone. They refuse to write me a slip for getting my tcm updated. I attached a picture of the only documentation they give me.
Purchased a used 2014 Ford Fiesta, after a month of purchase, I began to have major mechanical issues with the car. The car wouldn't start and even stopped while driving.
- Brooklyn, NY, USA
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I was driving in the highway and the lights on my car started flickering and then the hill start assist came on. My car will not shift properly and states transmission malfunction. The tcm was installed less than 1 year ago on a recall notice. I'm afraid to drive my car now because I'm not sure what's going to happen next. What's the warranty on this part?
I had both recalls regarding the computer module reprogramming performed (#14M02 and #15B22) but my car still experiences sputtering between gears. Took the car in for another recall regarding the door latches on 7/10/17 and during the transmission check, my Ford service representative told me that I had a faulty dual clutch failed and that it needed to be replaced. Cost of replacement is over $2000 at all american Ford in hackensack so due to the expensive financial burden, I unfortunately declined to have the service performed to replace the dual clutch shudder. According to this article from a local news station in North Carolina (wlos.com/news/news-13-investigates/Ford-sued-over-faulty-transmissions-in-some-Focus-Fiestas) "in 2014, Ford extended the powertrain warranty on the vehicles from 5 years and 60,000 miles to 7 years and 100,000 miles to cover the clutch shudder but only on cars built before June of 2013." Unfortunately, my car was assembled after that time. I mentioned this to my Ford service representative upon pickup of my vehicle and he acknowledged and admitted that the transmission in Fiestas in 2014 are the same and that Ford probably should issue a recall vehicles made after June of 2013. Ford should do the right thing and extend the warranties to all 2014 Ford Fiestas just as they did for Fiestas and focuses made before June 2013.
The contact owns a 2014 Ford Fiesta. While driving 10 mph, the contact noted that the vehicle jerked and shuddered during gear changes. The vehicle was taken to a dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The second time, the vehicle was taken back to the dealer where it was diagnosed that the clutch failed again and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the vehicle was no longer under warranty. The approximate failure mileage was 21,000. The VIN was unavailable.
When I try to accelerate my car shudders. When I go from the brakes and try the gas pedal my car jerks and has issues accelerating. I have been to the dealership several times for this problem all they do is reprogram. It is good for 2-3 days then goes back to jerking and shuddering. These problems occur most when I'm pulling out of driveways and partying lots from a stopped position trying to increase speed. I have had a few close calls because my car has problems speeding up when I'm on the expressway too. I got the car used at 20000 miles. The dealership when I brought it in for the first time in November 2016 told me it was normal for my car to have transmission problems. After several visits the problem was never fixed.
The condition the car presents is a safety hazard because they severely affect the driver's ability to control the car's speed, acceleration and deceleration. I was also not informed or notified of this defect on the car.
Bought from car max 2015, 2016 February extreme shuddering from transmission Ford fixed for free new clutch plate. 2017 February would not start, car completely shut down on driver, transmission malfunction -- fix now. That's what it said on the warning lights plus the wrench. Dealer towed car. Technician stated while driving it died twice jerked violently upon acceleration from stop.North central Ford dallas Texas when we called them initially was told this model it would keep happening because transmission design was faulty. They said could not complete test drive because vehicle was low on fuel, " they top off cars all of the time and did not complete test drive."
This car is very dangerous to own and drive. The tcm transmission control module.is always failing. It has went out many time and I have almost died several times over.it has destroyed the clutches many times as well. Went to cross a road get half way through and loss power and not go any where, stalls out in traffic and no starts need to merge with traffic on highway it will let go as you merge then you get ran over again this car has nearly killed us many times over.it has been repaired many times for the same reason.this has occurred many times intown traffic and highway traffic and setting still.I bought this car brand new and it was only five months into owning it it went to hell
Dangerous potentially deadly transmission...the car shudders and bucks as well as makes a loud noise when taking off from a standing start; coming to a stop; making a turn; merging into traffic...this happens on town streets, city streets and highways...it is really awful...only a question of time before the car doesn't make it and someone plows into us...I fear for my life whenever I drive anywhere...the car couldn't have been more than two months old before the problem reared its ugly head...the car was bought October 31, 2013...
The contact owns a 2014 Ford Fiesta. The contact stated that the gears made an abnormal noise, the vehicle shuttered, and the clutch lost power. The dealer provided a software update; however, the failure recurred. The vehicle was taken back to the dealer where the clutch assembly was replaced, but it did not correct the condition. The vehicle was taken back again for a software update, but the vehicle was still not repaired. The vehicle remained parked at the contact's residence due to the failure. The manufacturer was notified. The approximate failure mileage was 27,000.
Vehicle stationary in driveway. Completely dead, no lights, power, nothing. Vehicle has been to dealer 5 times for same issue. First time had only 1,364 miles. Dealer has no fix. Recharges battery and returns to me. Case opened with Ford, they will not buy back vehicle. Resolution from Ford each time: Bring back to dealer every time it happens for battery recharge. Tcm module replaced. Did not fix problem.
The car started not accelerating when gas was pushed, delayed then caught and jerked like transmission was bad, also the gas milage got worse after owning a little over a year. Almost hit by semi-truck getting on the interstate because car wouldn't accelerate! in town, at lights, would jerk when at a stop or at take off, almost causing people behind or front of me to hit me. Took it to one local dealer, said they adjusted the (tcm) transmission control module and in about 1000 miles it would be corrected and we should see better gas milage and no jerking or issues with acceleration.. didn't happen, took to a different Ford dealer near us, they said no parts to fix it. One month later called them back about part, and they said "no known fix from Ford at this time". they said we could just leave the car with them if we didn't feel safe driving it, they would add it to 3 other ones out back!!!. took the car back to our original dealer bought it from and they offered no apology and said we could trade it on another one of their cars.. no thanks. Highly disappointed in Ford... thought they were much better company. Safety apparently not an issue with them.. I called Ford corporate and opened a case number on the issue, only to have my case closed within one day because they deemed the car "within working parameters" after saying they discussed it with the dealers we took it to for repair. When I asked what that meant, they said couldn't tell me because it was Ford confidential information!. now no one at Ford Corp. Will return my calls, or the dealer I took the car back too. Lost all contact with Ford at this point. Seeking a lawyer to see options on how to salvage some issue that will hit my credit rating, since I basically won't be making payments on it anymore and gave it back to the dealer. Shame on Ford!!!!!! selling cars they know have an issue....
The contact owns a 2014 Ford Fiesta. While accelerating from a stop at 10 mph, the vehicle stalled without warning. In addition, the vehicle violently vibrated and failed to downshift intermittently. The vehicle was taken to the dealer on two separate occasions where it was diagnosed that the dual clutch transmission needed to be reprogrammed. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 82.
My car surges forward almost squealing tires, it makes noise it clunks out at stop feels like my tranny is going to drop and doesn't shift correctly. Transmission is obviously in safe I am afraid I am going to hit someone from behind the way it surges at times it also sputters and moves down hill when stopped drags when driving up hill. I had to take it in they replaced modular and tranny seal. But it still happens.
My vehicle starts shrugging & shivering when I push on the gas pedal. The shiver is at times too hard to control and can't Focus on driving. This has been the fourth time with the same clutch issue and the dealer says I got to live with the problem until they get a new clutch ordered which is 21 weeks from now. I have a kid at the back seat and not comfortable to drive.
See attached statement word document for full details. I have owned this car for two years now, I purchased it in December of 2014. At the time I was commuting 120 miles daily to support a project. I was very early on the car began to jerk and shake. I retuned it first for a defective tire, defective backup sensor and unsafe transmission functionality. Kings Ford (cincinnati oh) replaced the tire (I had to pay for the tire), replaced the backup sensor (warranty) and 'reset/updated' the transmission controls firmware. After this, I retuned the vehicle multiply times for unsafe transmission functionality. After about two more times of kings Ford 'resetting/updating' the transmission controls firmware they finally replaced the clutches. This was at 20,000 miles. Since then I have taken the car to kings Ford two more times for unsafe transmission functionality. Each time they 'reset/updated' the transmission controls firmware. Yesterday, I called Ford roadside to pickup the car and return it to kings Ford due to unsafe transmission functionality. Also, I have another faulty tire and the air handing actuators in the dash are making grinding sounds. I have had multiply near accidents due to the vehicles unsafe transmission functionality. The vehicle has disabled itself in high speed interstate traffic. I had navigate the car from the fast lane to the right shoulder without any available power. I narrowly missed a set of large commercial trucks! once at the side of the road, I had to cycle the ignition before the car would respond to accelerator inputs. There have been multiply other instances where the car fails to accelerate correctly when merging into traffic'nearly being rear ended, certainly leading to a few road rage incidents.
A D V E R T I S E M E N T S
- Columbus, OH, USA