This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
-passenger door, rear passenger door, and hatch door ajar signal stays on when door is closed. -interior light stays on -alarms goes off in the middle of the night -faulty latch -ignition key switch dings until I put key in and turn key back and forth and then take out again. Dome light stays on and creates a night driving hazard. Creates a safety hazard when the dome lights stays on and I am sitting in a public area at night. False door ajar signal prevents me from recognizing a real door ajar situation, which is very dangerous. Doors sometimes may or may not not lock, nor will the trunk open sometimes- causing a safety hazard/possible dangerous situation when I am trying to get my groceries out of the trunk at night. These same issues happened to our vehicle in 2013, 2014, 2015, and now again in 2016.
-passenger door, rear passenger door, and hatch door ajar signal stays on when door is closed. -interior light stays on -alarms goes off in the middle of the night -faulty latch -ignition key switch dings until I put key in and turn key back and forth and then take out again. Dome light stays on and creates a night driving hazard. Creates a safety hazard when the dome lights stays on and I am sitting in a public area at night. False door ajar signal prevents me from recognizing a real door ajar situation, which is very dangerous. Doors sometimes may or may not not lock, nor will the trunk open sometimes- causing a safety hazard/possible dangerous situation when I am trying to get my groceries out of the trunk at night. These same issues happened to our vehicle in 2013, 2014, 2015, and now again in 2016.
-passenger door, rear passenger door, and hatch door ajar signal stays on when door is closed. -interior light stays on -alarms goes off in the middle of the night -faulty latch -ignition key switch dings until I put key in and turn key back and forth and then take out again. Dome light stays on and creates a night driving hazard. Creates a safety hazard when the dome lights stays on and I am sitting in a public area at night. False door ajar signal prevents me from recognizing a real door ajar situation, which is very dangerous. Doors sometimes may or may not not lock, nor will the trunk open sometimes- causing a safety hazard/possible dangerous situation when I am trying to get my groceries out of the trunk at night. These same issues happened to our vehicle in 2013, 2014, 2015, and now again in 2016.
Vehicle acts like the driver's side door is ajar even when the door is closed. It does not matter how hard the door is shut. This causes the vehicle to chime as if door is open anytime your speed is less than 5 miles an hour. It also pops up messages and warnings to shift to park when traveling 5mph or less. The vehicle is equipped with touch unlock. This is useless now because the vehicle thinks the door is opened. This is not only an aggravation but a safety issue because it is very distracting when driving in city traffic. This happened to the vehicle with 60,000 miles on it. This started when I stopped at a stop sign in the city. I tried to open and reshut the door thinking maybe I had not closed it hard enough.
Door ajar sensor started malfunctioning on the front driver door about 8 months ago and corrected itself at about the same time the front passenger door ajar sensor started malfunctioning about 3 months ago. Now both are malfunctioning causing interior lights to stay on and chime to tell me to put vehicle in park at any time. This also causes the doors to automatically stay unlocked while vehicle is in motion (clearly a safety issue). I have contacted the dealer with a list of how often this happens as seen here online but they say they have never heard of this issue but will be more than happy to charge me $109 per hour to diagnose the issue.
- Woodland, WA, USA
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Front and rear passenger door ajar warnings activate when doors are completely closed, resulting in problems with auto door lock feature, interior lights remaining on, and keyless entry panel lights remaining illuminated. This occurs when the vehicle is stationary as well as in motion both in city street and highway situations.
False door ajar indicator. Door is securely closed but sensor regularly indicates it is ajar. This happens when the vehicle is stationary and when it is moving.
Both passenger door ajar sensors are malfunctioning keeping the interior lights on which is draining battery. Lights will not go off until a certain speed is reached while driving.(clearly a safety issue!!!) also alarm keeps going off randomly and the frequency is increasing.
Start date is a best guess. I original reported this problem when my front passenger door began giving false door ajar warnings. Now it is all doors and occurs more frequently setting off car alarm, interior lights that won't go out, etc etc.
Driver and front passenger door ajar warnings activate when doors are completely closed, resulting in problems with auto door lock feature, interior lights remaining on, random car alarm activation, spurious emergency flasher activation, and keyless entry panel lights remaining illuminated. Also, "shift to park" warning activates when vehicle is in operation.
2013 Ford Flex right rear door shows "ajar" when door is firmly closed. Appears to be a sensor that has failed to recognize the door is closed. This stops the doors from locking / alarm from working properly / interior and puddle lights from working properly. Should be considered a safety issue.
When my car was under warranty driver door would say door ajar and all locks would open when the door was closed - they fixed had to fix door sensor now my other doors are doing the same and we are out of warranty - this is a safety issue when driving at night and your door locks open at a stop light anyone can carjack or jump in your car, will not let me kids use my car - the car dealership told me they have so many Flex repairs of this same issue.
Rear right side door latch ajar sensor malfunctioning. Reads "door ajar" with door closed. Interior dome lights stay on. Hard to drive at night with interior dome lights on. Door latch has been replaced once before by Ford dealer. Problem has returned.
Passenger side door is telling vehicle that is not shutting, lights stay on door will not lock, this has gotten worse over the last month sometimes have to open and shut up, to 15 times to get light to go out. Vehicle is garaged kept so this is not a hot or cold, raining issues happens in all climates.
The contact owns a 2013 Ford Flex. The contact stated that the interior lighting remained illuminated after the vehicle was shut off. In addition, the door ajar warning indicator illuminated and the interior lighting would sporadically illuminate even with no driver or passenger in the vehicle. The contact also stated the vehicle had difficulty locking while the lights were illuminated. The vehicle was not taken to a dealer or manufacturer to be diagnosed or repaired. The manufacturer was notified of the failures. The failure mileage was approximately 58,000. Updated 04/20/16 consumer also stated rear light power locks as well updated 6/6/18
Passenger door sensor is telling the instrument panel that the door is open when it is shut. It will not automatically lock or allow me to lock the door when car is in motion (it pops back up). When motor is turned off the interior lights stay on for a long time indicating that the door is not shut. The frequency of this problem has worsened over the past few months.
The driver side door does not lock. The mechanism that recognizes that the driver side door is closed doesn't work. When the car is turned on and subsequently when the vehicle comes to a stop or very slow speed (like a stop sign or light) the alarm sounds again (a pinging sound with a visual alert that the door is open with an message to shift to park). However, no matter how many times the door is opened and shut, the alarm doesn't go off. This means that doors do not automatically lock when the car is put into gear. When the vehicle attempts to automatically lock the doors when the car is put into gear, the lock immediately snaps back up because of the door warning. Even manually locking the door doesn't work because of the alarm. This is a safety concern both when driving but also when stationary. I want to be able to lock my car doors in the event there are safety concerns nearby so that no one can get into the car while we are in a parking lot or at a light.
First front door passenger side door had issues with door sensor staying on, even when door is shut. Had repaired at my expense... now both rear doors sensors are malfunctioning. This causes the interior lights to stay on and doors not to lock. This seems like a known issue, something Ford should take care of.
A D V E R T I S E M E N T S
- Hinesville, GA, USA