This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car started smoking from the engine compartment which the battery was leaking acid from the terminal. This happened while in motion and stationary. The dealership said it was not covered under extended warranty which I thought I was given bumper to bumper warranty. Passenger door sensor may be the cause. From no clear connection.
Recently, when driving car suddenly feels as though it shifts to neutral, while driving down a busy highway. I coasted to a parking lot off of the service road, turned car off and restarted. This has happened at least twice lately. For months I have dealt with doors showing ajar, even when closed. Inside lights stay on... and alarm sounds often. First it was the passenger door, now the driver door and right rear passenger door constantly say ajar. Alarm sounds in the middle of the night. It has become necessary to disconnect battery cable every night in order for this not to happen. Recently had to purchase new battery. Passenger door was repaired at no cost to me... but dealerships want to charge me $1000 to repair door latches on driver door and rear passenger door, which on a 2013 vehicle is ridiculous. This obviously is an ongoing issue that needs to be addressed by Ford... and soon!
I have a 2013 Ford Flex sel with 60K+ miles originally purchased with 13K miles in 2013. I have had major problems with my door latch. I have had issues with all doors with the exception of my left back door. I have had this issue looked at multiple times at the Ford dealership with most recently this past weekend. The mechanic attempted to clean my door latches on the passenger side (front and back) doors and the light went off for about 2 hours. This is a major safety issue. I am unable to lock my doors. I have to manually look each door by rolling down my windows and getting out and manually pushing down the lock. However, while driving my door ajar light will come back on as well as my inside lights, my doors will automatically unlock. I can't turn my alarm on and 75% of the time leave my doors unlocked. I assume my door is prompted as if someone is trying to open my door when my car is off which in return causes my alarm to go off. It has been many times when I have went to the parking garage and my lights are flashing, or I get a call that my alarm is going off, or I am awakened/startled in my house when it goes off in the garage. My concern and fear is that someone will open my door while im driving/stopped at a stop sign or red light. I have already replaced my battery and I'm sure it was due to my alarms constatnly going off or dome light/dash board coming on according to my local Ford dealership it is a long wait on the new and improved replacement latch. I have scheduledto take my car back yet again next Monday to see if I can get on the list for a new latch. I am very displeased with how Ford is handling this issue. I called them today to see if they could give me steps on how to override the door locks with no success. Iwas told to get it repaired and if they decide to recall I'll get a refund!
The driver side door does not lock. The mechanism that recognizes that the driver side door is closed doesn't work. When the car is turned on and subsequently when the vehicle comes to a stop or very slow speed (like a stop sign or light) the alarm sounds again (a pinging sound with a visual alert that the door is open with an message to shift to park). However, no matter how many times the door is opened and shut, the alarm doesn't go off. This means that doors do not automatically lock when the car is put into gear. When the vehicle attempts to automatically lock the doors when the car is put into gear, the lock immediately snaps back up because of the door warning. Even manually locking the door doesn't work because of the alarm. This is a safety concern both when driving but also when stationary. I want to be able to lock my car doors in the event there are safety concerns nearby so that no one can get into the car while we are in a parking lot or at a light. I mentioned this to the Ford dealer while the car was still under warranty but they said they would charge $300 just to look at it.
- Colorado Springs, CO, USA
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The front passenger door ajar warning began showing while I was sitting in my driveway and the door has not been touched in fact there was not even a passenger in my vehicle. I tried opening and shutting the door several times and when this problem began and for about the first month the warning would reset. Since then the warning is present approximately 70% of the time. When the door ajar morning is active the interior lights stay on at low speed and regardless of speed you're unable to lock the doors. These issues are when the door ajar morning is active the interior lights stay on at low speed and regardless of speed you're unable to lock the doors which cause obvious safety and security issues as well as the added danger of not being aware of an actual door ajar. I took my Flex to summerville Ford and they acknowledge being aware of multiple Ford models with the same issue, apologized for not being able to fix the issue without my paying for it.
The vehicle door ajar alarm is saying that the door is still open even though the door is securely shut. This happened first when we were going to be getting out of the car and we thought we didn't get the door shut tightly. However, multiple times over the past 7-10 days the door ajar alarm is going off, even when traveling down the road after it was previously not on and the door is securely shut. This is very distracting as a loud buzzing noise suddenly comes on when you are driving down the highway and causes the driver to become distracted and start looking for the warning light letting you know what is wrong. I have contacted Ford and they have instructed me that this part is not covered but to keep my receipts in the event there is a recall.
A D V E R T I S E M E N T S
- Oceanside, CA, USA