This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Electric power steering keeps going out randomly. Dangerous!!! I notice that there is a recall on this issue up to 2013 Ford Flex models. Mine is a 2014. Needs to be recalled before someone is hurt! happens mostly at startup but has happened when moving as well!
Family road trip approximately 450 miles from home. No power steering immediately upon cold start - warning chime and warning display on instrument cluster stating loss of power steering control and to contact dealer for service. Wife said this same warning light illuminated after cold starting the vehicle approximately 3 days before, but turning the ignition off and restarting eliminated the warning light and she was able to drive the vehicle home without further incident. We recalled the same thing happening approximately 2 years ago while on a family road trip after we cold-started the vehicle and drove approximately 2-3 blocks before we lost power steering while driving between 30-35mph. Fortunately, we were in a relatively empty downtown area with very little traffic when I lost power steering in conjunction with warning chime and visual warning on instrument cluster. I pulled to a stop, restarted the vehicle and everything was back to normal. Also fortunate that I was driving when losing power steering when the vehicle was in motion. No recurrence of this issue until this past week. Had to have vehicle towed to the nearest Ford dealer while on our family road trip yesterday and had to make the 450 mile drive back home in a small rent car. Then, we received the dreaded call from the Ford dealer saying the diagnostic fault code says we need a new power steering rack for $2,800 this is concerning since its obviously a known issue that resulted in a limited recall for the 2011 thru 2013 model years. Our vehicle was manufactured in late 2013 but is a 2014 model, leaving me to wonder if the steering rack on my wife's car was defective all along. Per the Ford dealer and the Ford website, our VIN did not qualify for this 2015 recall.
The steering arm broke off of my right front tire while I was driving in a parking lot. The car snapped forward and the tire was lodged in the frame. I could not move my car. My car has 59,000 miles. If this would have happened at a high rate of speed, it could have killed me.
Power steering is getting hard to turn especially at low speed. Feels as if the power steering is intermittent. There are no warning lights or any other notifications of a problem, but it does exist. It appears to be loss power steering assist and became difficult to steer in either direction. I have been informed that a recall on other Ford Flex models with power steering assist but not 2014 year...this year was the beginning of it creation you would think you would started with recalls from the begin of development not working backwards... I hope if I get the repair I will E refunded if the issue turns in a mandated recall... the steering is tight to turn at slow and fast speeds.
The contact owns a 2014 Ford Flex. The contact stated that while driving approximately 25 mph, the vehicle loss power steering assist and became difficult to steer in either direction. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the steering column was defective and needed to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 55,000.
I have a 2014 Ford Flex sel with 57000 miles on it. For the last couple of weeks I haven't been driving much due to the stay at home order(covid-19), from being used daily to commute to work to only one or twice a week for esenciales. One morning I was heading to my parents house and as I was doing a right turn into an intersection one block away from my house. All of a sudden the power steering goes out in the apex of the turn making it hard to straighten out the car almost hitting a parked car. I just finished paying off the car and then this happened.
After getting oil changed around 82K miles there is difficulty steering especially at low speed. Feels as if the power steering is intermittent. There are no warning lights or any other notifications of a problem, but it does exist. It makes me hate to drive this car.
While driving, I heard a strange noise coming from the steering column. Once I reached my destination and returned to my car and started it, the power steering assist warning light came on. I began to pull off, the vehicle would not steer, and I had to have my car towed home. The next day I called Ford to explained what happened and was told it would cost around $2,000 to fix. I googled it and found out the steering assist had been recalled for that year make and model. I then called the number associated with the recall and keyed in the code related to the make and model. A few moments later, a rep came on the line and asked for my VIN. He informed me that there was a recall in 2015 or 16 can't remember the exact year, but unfortunately, the recall was VIN specific, and my vehicle was not on that list. I found this news to be very disturbing, dangerous, and irresponsible for Ford not to replace or repair this faulty part in all of the 2014 models, not just those with a specific VIN. What is it going to take for them to correct this; prayerfully not someone's life?
Breaks and rotors have been worked on 3 times within 1 year by carmax. In addition, bearings have been replaced. Additionally, the vehicles computer module failed. Also, the fuel pump.
When putting on a steering wheel cover. I noticed when I held the steering wheel from 12 and 6 the wheel felt lose. Not from the adjusting part but the whole steering wheel it self was some what lose not to fall off but just lose.
We have a 2014 Ford Flex with 41,000 miles. My wife was driving two days after getting her oil changed at galpin Ford and the power steering went out. She called them and they said turn off the car and wait a minute and it will reset it self. She did that and it worked. Two days later it went out completely so she tried to turn it off and on again that's when the stability light went on and said it needs service. The person at Ford telling her how to reset it tells me they have had several complaints about this. They want me to spend over two thousand dollars to replace the steering column!!!!!!! they won't even come get the car to diagnose it. They want me to have it towed or drive it to them.
The contact owns a 2014 Ford Flex. While driving various speeds and making turns, there was an abnormal squeaking noise emerging from the steering wheel. There were no warning indicators illuminated. The vehicle was taken to blueberry Ford (241 dublin St, machias, me 04654, (207) 255-4747) who stated that the vehicle was working as designed. The vehicle was taken to darling's Ford Volkswagen Audi (403 hogan rd, bangor, me 04401, (207) 941-1330) who stated that the failure was due to normal wear and tear. The dealer diagnosed that the sway bar, control bar bushing, and steering rack needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and provided case number: Cas24223378. No further assistance was provided. The failure mileage was 25,000.
Electric steering mechanism started making creaking sound when steering wheel is turned left or right. Dealer recommended replacing the rack and pinion system for $2,700. My car only has 59,000 miles. This major operating system should not be failing.
Noticed the steering tighten up while driving. Went away, came back, went away, came back. Wife couldn't turn the wheel safely. Electric power steering failure.
Steering is very difficult, like the power steering is failing. The mechanic said there was nothing wrong with it (no failure codes). But it is still very difficult to turn, making it feel very unsafe.
Steering intermittently becomes very difficult with great effort required to turn steering wheel. Steering wheel also will fail to accurately control steering. Wheel will jerk in hands. Problem occurs when stationary and when driving at low to medium speeds.
The contact owns a 2014 Ford Flex. The contact stated that the vehicle could not be started. The vehicle was taken to an independent mechanic who stated that the power steering control module and the fuel pump relay module failed. The vehicle was not repaired. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified and stated that the vehicle would be placed on the recall list. The failure mileage was approximately 81,000.
A D V E R T I S E M E N T S
- Farmville, VA, USA