This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Ford Flex. The contact stated that the steering wheel column seized independently on several occasions. The contact had to turn the engine off and on to unlock the steering column. The failure occurred without warning. The vehicle was taken to russell barnett Ford (4055 tullahoma highway, winchester, tn 37398, (931) 967 2277) to be diagnosed, but the results were unknown. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 106,000. Consumer stated vehicle was fixed for $2,000.
The contact owns a 2014 Ford Flex. The contact stated that there was an electric power steering failure and the steering wheel felt tight. In addition, there was a loss of power steering ability and the check engine warning indicator illuminated. The dealer (team Ford, 702-395-5100, located at 5445 drexel road, las vegas, nv 89130) diagnosed that the fuel pump may need to be replaced. Further diagnostic testing concerning an engine and electrical failure associated with the steering was needed. The vehicle was also to be repaired per manufacturer campaign number: 12M02 (sync with myford mylincoln touch warranty extension covering accessory protocol interface module apim). The dealer provided a loaner vehicle and was waiting on the guidelines from the manufacturer to repair the vehicle. The manufacturer was contacted. The vehicle was not repaired. The approximate failure mileage was 74,000.
The contact owns a 2014 Ford Flex. While reversing out of the driveway, the vehicle lost power steering ability. The contact had to engage the steering wheel with force, which caused an injury to the right shoulder. Medical attention was not received. The vehicle was towed to a personal mechanic where it was diagnosed that the power steering assist failed. Also, the fuel pump failed over six months ago. The personal mechanic replaced the fuel pump control module. An unknown Ford dealer was contacted and stated that the VIN was excluded from NHTSA campaign numbers: 15V250000 (steering) and 16V621000 (fuel system, gasoline). The steering failure was not repaired. The manufacturer was not contacted. The VIN was not available. The approximate failure mileage was 86,000. Consumer stated dealers have been contacted.
Backing out of garage, engine still running, no power steering. Shut off engine to call for a tow but when I restarted the engine the steering was working. First time this has happened. Car has 46,000 miles on it. No other problems.
- Arlington, TX, USA
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Car was parked, started all lights came on warning steering needed to be serviced, I shut car off, restarted it all cleared up, happen 1st time in August, now have a clicking sound front right of vehicle, what happens if this happens while driving down road at high speed.
On 12/01/2017 approximately 20:00 hrs. Steering assist fault service required on parking lot steering wheel no power steering. 2014 Ford Flex VIN. 2fmgk5B83ebd11092
Power steering quit while in a parking lot. I stopped, shut off the vehicle, and it reset. The passenger side door ajar light constantly stays on, even though the door is shut. This will not allow the doors to be locked, and the interior lights stay on until the vehicle reaches 15 mph. It has also caused the lights to stay on inside the car, draining the battery.
An intermittent electrical connection in the steering gear disables electric power-steering assist while driving, making the vehicle difficult to control. Received a "steering assist fault-service required" warning. This occurred while driving N about 50 mph on I-95 in jarrett, va. On May 27, 2016. Stopped, called roadside assistance. Was told the only option was a tow. Closest dealer already closed for long weekend. Another dealer an hour away suggested cycling car on and off several times. We did and car was ok. Took car to local dealer in hardeeville SC on return home- unable to replicate the problem and said we have to drive car in spite of this safety issue - which appears identical to one that forced the recall of 2011 to 2013 Ford Flex's.
The contact owns a 2014 Ford Flex. While driving approximately 20 mph, the steering wheel locked up and made a loud grinding noise while being turned. There were no warning indicators. The vehicle was taken to a local dealer where it was diagnosed and recommended that the steering module needed to be replaced. The manufacturer was made aware of the failure and stated that there were no recalls. The vehicle was not repaired. The contact was advised to file a complaint with NHTSA. The failure mileage was approximately 40,000.
A D V E R T I S E M E N T S
- Winchester, TN, USA