Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The Freestar was introduced in 2004, but it was essentially just a rebranded Windstar. While there was a redesign of the interior and exterior, the Freestar still inherited some of the design flaws of its predecessor.


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
78,920 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Ford Freestar windows / windshield problems

windows / windshield problem

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2004 Ford Freestar Owner Comments

problem #5

Oct 232013


  • 101,000 miles


After driving to the store with my kids I opened the driverside sliding door to get my kids out. The rear quarter window exploded. I could not find anywhere where that it made contact. Now their is glass embedded in carseats and child safety seats.

- Florence, WI, USA

problem #4

Jun 272011

Freestar 6-cyl

  • 110,000 miles
Rear window popped / shattered while parked. No vandalism. Car was running and rear defroster was on. Weather was 60 degrees and cloudy.

- Rochester, IN, USA

problem #3

Jan 262011


  • 91,600 miles
I was driving down the street when all of a sudden I heard a very loud noise like a gun shot. My Ford Freestar van back window exploded while I had children in the back seat. They could have been cut up or killed sitting back there. It was a scary situation and I would love it if this complaint could get to the Ford Corp. They should recall these vans.

- Milwaukee, WI, USA

problem #2

Apr 112007

Freestar 6-cyl

  • Automatic transmission
  • 92,000 miles
On 4/11/07 as my husband was driving our children to school, the rear window of our 2004 Ford Freestar burst, shattering for no apparent reason. There were no chips or cracks prior to the explosion. Fortunately, no one was in the last row, otherwise, someone could have been seriously injured. Although the dealership admits to other owners of Ford vehicles having similar situations, we were told they would do nothing because the warranty has expired. I can only assume that if the entire rear end of the van exploded because of defective material, they would also give us the unacceptable answer, "your warranty has expired!" the entire window was gone. We had to pay $250 and our insurance paid the remaining balance to have it replaced. I do not feel safe in a vehicle where windows can "out of the blue" explode. Which one will be next?

- Clinton, IA, USA

problem #1

Apr 112005


  • Automatic transmission
  • miles
While driving sliding door opened and closed, and when closing the rear window shattered.

- Pompano Beach, FL, USA

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