This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is follow-up to NHTSA Complaint 11502916 reported 01/21/23: Maverick Hybrid was at dealer for 5 days. First - Brake issue many of us are experiencing was reportedly resolved (TSB 22-2493) by reprogramming PCM and SOBDM-C; brakes seem better at slow speeds now! Second- As for the two incidents when vehicle motor stopped while driving at speeds 50mph+ and accelerating, dealer put a "Hotline Contact" into Ford motor to seek guidance however all test came up with nothing in terms of determining the cause or resolution. Since the vehicle still runs, I picked up my truck and guess I will continue to drive it until 'Russian Roulette' makes truck break down again. Dealer did mention that the SOBDM is an electrical code for brakes and stalling so maybe the brake job also fixed the engine malfunction but they can't be certain. Regardless, experiencing total engine failure at highway speeds is very frightening! Until I have FORD documentation that the problem is with 100% certainty diagnosed and resolved, I will never travel with a passenger or a pet in my truck again for fear of engine failure at highway speeds could result in a horrible tragedy! I have been very lucky not being rear-ended or even worse with the two engine malfunctions; I pray my luck continues as FORD has no answers for me!
The brakes are hesitant to stop while creeping forwards, then they slam on. There is also a clunking noise when stopping, usually hear it around the last five ft of the stopping distance. I have 11k miles and just needed to replace the transmission. I lost acceleration while on the highway, no warnings or engine light until a few hours after this happened. Dealer stated that this was the transmission. The truck would also almost lock in place while in drive and not level (like at a red light). It would not let go for a few seconds after releasing the brake pedal. I was also told this was the transmission. After the transmission was replaced, the same day, my engine started making a very loud clunking noise and lurching forward while parked in the driveway. This is the Hybrid version of the 2022 Ford Maverick. This is unsafe in general. Losing acceleration on the highway could have caused an accident, luckily did not. Also not being able to move when the traffic light changes poses the same safety risk. This truck is currently back at the dealership undergoing investigation to the the loud noises in the engine. I was also told that the airbag recall would not be fixed unless they deploy.
Two issues with my 2022 Hybrid Maverick: First, the brakes are unpredictable. Often in slow moving situations, the brakes fail to engage until I ultimately have to floor the pedal often causing a grinding noise and abrupt stop. Attempts to slowly brake sometime fail. Passengers in truck are thrusted forward when this occurs and I often feel like I am going to rear end someone. Brakes will be assessed next week at my local FORD dealer in conjunction with the engine problem. For a SECOND TIME my ENGINE FAILED WHILE ACCELERATING on 55 mph highway. As I normally accelerated to cross the Choptank River bridge in MD, the engine revved but the car failed to accelerate, the engine malfunction came on and a red box saying to pull over safely. Having experienced this before, I knew I had to get off the highway. I barely made it across two lanes of traffic to pull off to the adjacent fishing pier. I noticed my electric power was a low as my window would barely move. I turned off the car and called my dealer. They advised that I could get a tow or if I felt safe, and the car turned back on, to drive it in even though the malfunction light was still on. So I drove it home Friday night and it goes to the dealer on Monday. However, this engine failure happened to me once before in early December which required a tow in to the dealer. Again, I was normally accelerating on RT.695 when the engine revved but the truck slowed/stopped in a exit/merge area. I did not have enough power to get to the shoulder so I managed to pull over into the small area of the merge/on ramp. At this time my car went into a Deep Sleep, nothing worked. Once towed to the dealer, they assessed my car had an "old" battery in it and replaced it. Guess it wasn't the battery since my engine has failed again. Also, since the first engine failure, my overall gas mileage only averages 35 mpg but before these episodes I averaged 41mpg for 8 months. Feeling VERY UNSAFE in my Maverick now!
My hybrid has an occasional shudder/rattle/vibration noise when the gas engine switches off. Started around 1900 miles on the odometer. Occurs at all speeds with the most noticeable shudder/rattle/vibration noise when stopped. I was worried that the transmission may cease to work and leave me stranded in traffic. There were no errors codes and no warning lights. Has been at the Ford dealer for 26 days as of today with no resolution nor a diagnosis.
When switching from gas engine to electric, the gas engine shook/vibrated violently causing the entire truck to shake like I went over rumble strips. It vibrates quite often when switching from gas to electric and vice versa but this time was dramatically different. P.S. There are no rumble strips by my house.
- Southfield , MI, USA
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During driving, the truck will shudder during the transition from electric operation to ICE operation. The car hesitates during this problem. I've taken the truck to the dealer but they couldn't verify the problem. This problem has occurred several times over the past year.
While attempting to accelerate to pass, the engine shut down and a warning displayed to pull over as soon as possible. The engine check light displayed and I only had electric motor operation. There was no power to continue to pass and I was able to return to an open lane and pull off the road without any further incident. I was lucky that the road was fairly open and there was no oncoming traffic. This is the third time this has happened and each time was while attempting to perform rapid acceleration in "normal" hybrid mode.
New incident for me on a recent road trip. I had the check engine light activate once on me back in May when I was on the interstate with cruise set around 75 MPH and I hit the accelerator to go around someone. Just the Yellow/Orange light and it disappeared a day later. On this last trip, same scenario, but the vehicle threw a RED powertrain failure light and went into limp mode. The dash instructed me to pull over when safely possible. Power to accessories(but not HVAC) was on, but drivetrain was not functioning. Luckily, once I got over to the shoulder, I was able to reset the vehicle by doing a complete shutdown of the vehicle. It took a couple of tries, but it came back to life. We were able to continue on with no issues at all other than a Yellow/Orange engine light that disappeared in a couple of hours of continued interstate driving. This has now happened three times total all under the same driving situations.
[XXX]: Got it. And may I ask when you took your vehicle to be seen by Ford Lincoln Fairfield" [XXX]: currently my vehicle is 39,000 miles [XXX]: Nov 14 2022 [XXX]: Thank you! [XXX]: Please allow me 2-3 minutes to research this for you here on my end. [XXX]: ok thank you [XXX]: I am still checking on that for you [XXX], thanks for holding! [XXX]: Sounds good thank you [XXX]: Thank you for holding for me, [XXX]! So that I can best assist you, can you please clarify for me what it is exactly that is occurring with your vehicle? You mentioned that your vehicle will not turn on, is that correct" [XXX]: yes well the truck died while running in the road, while driving suddenly no sign of power or electricity and without warning became unresponsive in every aspect regarding to electricity (Breaks, Steering wheel, Parking break, Transmission, airbags) given the case the truck is hybrid everything stopped working. After that the truck did not start again no ignition total loss of power. [XXX]: Thank you for clarifying that for me, [XXX]. I can only imagine how much of an inconvenience this all must have been for you. I want to also ask, what did Ford Lincoln advise about your warranty coverage when your vehicle was inspected" [XXX]: Well to my disappointment I was told that is was covered the after like 2 weeks they called me back that warranty was not going to cover it [XXX]: So that is unacceptable for me [XXX]: I can understand your disappointment, as having unexpected repair expenses can be quite the burden. If you don't mind me asking, did Ford Lincoln Fairfield provide a reason as to why the warranty would not cover your vehicle's current concerns" [XXX]: No any reason it just said that it was out of the warranty that the bumper to bumper is like 36,000 [XXX]: I mean my truck has an airbag recall and won't be fixes until 2023 according to my research [XXX]: So to me this kind of unsafe vehicle should be bigger than a recall INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Accelerated to merge onto highway. Vehicle alerted to pull over safely when possible. Internal combustion engine shut off and vehicle "limped" in electric only mode until I could find a spot to park. This all happened while traveling at 70MPH on a busy freeway. Once I shut the vehicle off, I was able to start it again and travel to my nearest dealer. Dealer was unable to diagnose the issue but advised it was safe to drive home to our local dealer. Truck is currently at local dealer being diagnosed. One CEL of note was P0811 (clutch slippage). This truck is nearly brand new with fewer than 12,000 miles on the odometer. I have had similar Check Engine Lights with similar results of not being able to diagnose. However, this incident of power loss at highway speeds with my wife and 3 children in the vehicle was unacceptable.
Maverick Hybrid brakes are inconsistent. Sometimes you can brake smoothly, sometimes you cannot and the brakes will grab suddenly and lurch. Using Adaptive Cruise is miserable because the truck lurches back and forth and feels like it can't transition between friction and regenerative braking. There are no warnings on dash, truck has 1,000 miles. It is dangerous because getting more braking force than you anticipated can lead to being rear ended and not getting the brake force you anticipate can cause you to rear-end someone else.
While driving, at times the transmission suddenly stops responding when gas pedal is pushed. The engine revs but the transmission does not engage and the truck drifts to a stop. This happens every once in a while, not predictably. If you turn off the engine and wait a few minutes the transmission seems to reset itself and then drives normally for a while. Very dangerous when driving in traffic at high speed, to suddenly lose power and come to a stop. So far I-€™ve been lucky enough to be able to get off to the side of the road onto the shoulder. The Maverick is in for service now and I-€™ve told them that other Maverick owners are reporting this on owners forums.
At 6k miles my early build 2022 ford maverick hybrid died entirely while sitting in the garage. The truck can be jumped but will not hold a charge beyond that one use. The battery is fine according to the dealer, but it appears internal connections are not correct, causing the truck to die after every use. Ford is saying this might not be under warranty when the truck is an obvious lemon. Other owners are reporting the same issue with the hybrid models on various internet pages. It seems to be a common issue that should be subject to a recall.
Car would not accelerate under full power. When I fully depressed the gas pedal, the power meter (hybrid gauge instead of rpm) would only go up to 45%, the engine sounded like it was revving high but the car barely made any power. After a few minutes of this happening I got a message in my instrument cluster to immediately stop the vechicle, along with a red triangle with exclamation point dash light, at which point the car lost power, and started decelerating rapidly (as if in full regeneration mode (electric braking)) in the middle of the highway. I barely had enough time to get over 2 lanes of traffic and stop on the shoulder. I tried turning off the car, and on and the shifter wouldn't even go out of the P position (I physically couldn't turn it.) After a couple minutes I tried starting car again at which point car started with the check engine light on and drove normally like nothing ever happened.
Transmission Failure. Following a 550 mile road trip over two days. The transmission would fail to engage in Drive and Reverse until the engine was throttled to 4000-4500RPM. Transmission felt like a Manual with failing clutch, would slip until slowly engaging after running at high RPMs for a few seconds. The condition appeared after the first day of the trip, and was intermittent, occurring only during standing starts. Once the vehicle was moving, there was no problem maintaining speed. Over the next two days the condition deteriorated to the point where it was occurring almost every time the vehicle was started and an attempt was made to start from a stand still. It began to become noticeable shifting from 1-2, 2-3, 3-4 as well, where it felt like the transmission was slipping during acceleration. There were no warning lamps or indications from the vehicle that there was a failure. This caused a loss of power and acceleration, which endangers the vehicle occupants in situations where power and acceleration is needed, such as merging, crossing intersections, or making defensive driving maneuvers. This vehicle was towed to a dealer, where the dealer validated the concern, and the transmission was replaced under warranty. Repair notes state that the transmission converter had failed. The transmission was returned to the manufacturer during the service visit. There are multiple instances online of other vehicles with this transmission having the same problem.
Vehicle on multiple occasions exhibits a dead condition (no power delivery from battery). Essentially nothing is operating requiring a jump to reset the vehicle. Ford was unable to resolve on the first visit. Concerned that the vehicle will suddenly die while operating. Multiple occurrences of "dead vehicle" reported by hybrid owners
With the initial instance (it has happened 3 separate times), I was traveling on the interstate on the way back from Tennessee to Georgia and stepped on the accelerator (basically punched it) to get around a big rig, all of a sudden I get a "tow truck" icon on my dash and the accelerator is unresponsive, so I think I was in electric mode only if that. Fortunately, I was close to an exit and was able to coast to a stop in a parking lot. I put it in park, whereby the shifter dial then locked into park, could not change it. My wife read a blog on the internet (the owners manual is useless) to wait a few minutes and everything should work, that turned out to be true, so we were able to be on our way, but scary as heck to be on the highway and your vehicle suddenly shuts down. My Ford Pass app showed a "High Voltage Battery warning" message and also the MIL (check engine light came on solid and stayed on for at least another day, but eventually went out. This happened 2 other times, the exact same scenario, but this time light to moderate acceleration. I believe my safety was put at risk because the vehicle was rendered useless while traveling at high speeds on the highway. My dealer had it for 2 weeks, and said they read some transmission codes but tell me Ford doesn't know what to do to fix the issue at this point.
Driving down road at 45 mph as usual. Car suddenly shudders and as I pull to a stop car is stuck in neutral. Will not receive gas. Suddenly lurches into first gear, almost making me hit who is in front of me. I pull into center lane and the car is frozen and won't move. I restart the car and it stays stuck in first gear revving high. I limp it home given I'm a few minutes away. Could have caused a serious incident.
A D V E R T I S E M E N T S
- Baltimore, MD, USA