This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I received a recall notice from Ford Motor Company on 4/7/08 that my 2001 Ford Taurus was being recalled to have front anti-corrosion shields installed on the front springs. On 4/8/08 the lt front spring rusted through and punctured the left front tire. Had I been driving at the time I would have been pulled into oncoming traffic. I contacted Ford customer service and was told sorry the car was out of warranty by 3900 miles even though it was a recall problem. I tried to explain that 4/7/08 was the first notice I received and was told that they had been trying to recall the car since 2004 but had been sending the notices to the previous owner. I purchased the car in 2006. It did not matter that was the first notice I had received. I was told that it was my fault because I had purchased a used vehicle. I was also told they were not responsible because Illinois was slow to update their database for Ford. I am now responsible for a $900 repair bill. Had they contacted me in a timely manner, the shields would have been installed in 2006. I was also told that any prudent consumer looks for any recalls on that vehicle on the corporate web site before purchasing the vehicle. This was a safety issue and Ford took no responsibility for it. They had a design flaw and are taking no responsibility for it.
The consumer stated that there is NHTSA recall campaign#94V036000 concerning the suspension/front shock absorber. This vehicle experienced the same problems as indicated in the recall, but is not included in the recall due to the year. The consumer was unable to purchase the part, that was included in a kit, by itself. (12/07/05)
A D V E R T I S E M E N T S
- Wenona, LA, USA