This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Taurus. The contact stated while starting the vehicle there was a failure with the power steering. The power steering module fault warning light was illuminated. The vehicle was taken to the dealer and diagnosed with power steering gear failure. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The approximate failure mileage was 103,000.
The contact owns a 2013 Ford Taurus. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.
The contact owns a 2013 Ford Taurus. The contact stated that while driving approximately 65-75 MPH, the vehicle experienced a loss of electric power steering assist, causing the steering wheel to seize. The vehicle was taken to the dealer where it was diagnosed with power steering control module failure. The dealer informed the contact that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The failure mileage was approximately 198,000.
- Santa Rosa, CA, USA
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While driving my cars steering wheel locked up and would not turn. Consumer took it to the local dealership and was told that the power steering motor went completely out and no recalls indicated for the vehicle.
The contact owns a 2013 Ford Taurus. The contact stated that while driving at an undisclosed speed, the power steering assist failed and the steering wheel was difficult to maneuver. The vehicle was towed to the residence. The vehicle was diagnosed by an independent mechanic with power steering failure. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was unavailable.
The power steering assist and traction control have failed. The vehicle is available for inspection at any time. The safety of myself and passengers as well as other drivers on the road were affected by the failure to properly control the vehicle due to the power steering assist and traction control failing. The problem has been reported, reproduced and confirmed by Ford Motor Company. Ford is refusing to diagnose or remedy the failure with the excuse that the recall 15s18 (NHTSA Campaign: 15v340000) is VIN-specific even though Ford-€™s website states: -€œ Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine.-€ The vehicle has been inspected by the manufacturer but they are demanding $150 JUST to diagnose the issue. If it is as simple as reprogramming the vehicle-€™s software, they said it would cost another $150 to do so. Warning lamp and message about the power steering assist failing occurred right before the hardware malfunction/failure which was on December 2nd 2021 with 106,200 miles on the vehicle. Somehow the VIN for my vehicle wasn-€™t included in the initial recall by Ford EVEN THOUGH it meets all the specifications of the make/model of the vehicles AS WELL AS the date range and factory location of manufacture of the vehicles included in this recall, Ford has refused to fix their defect.
Sensor in seat belt fails air bag light comes on air bags won't deploy there is hundreds of complaints on forums about this issue ford knows about it amd said they will not issue a recall steering and suspension yo hear loud popping steering locks up due to rack and pinion failure the popping is faulty upper strut mounts ford is also aware of this there is thousands of reports all over the forums ford refuses to even look into it saying its not a dangerous concern steering will lock up tight at speeds of 70mph no gaining control of
The contact owns a 2013 Ford Taurus. The contact stated that she started the vehicle and the steering wheel was locked. The power steering assists warning light is illuminated. The vehicle was towed to an independent mechanic but was not diagnosed since the power steering was working properly while the vehicle was at the independent mechanic. The contact stated the failure reoccurred upon starting the vehicle. The contact stated with assistance, she was able to forcefully steer the vehicle while driving to the dealer. The vehicle was diagnosed, and the contact was informed that the steering gear needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.
On 9/26/21, I was driving my 2013 Ford Taurus on the highway, when suddenly lost power steering. Two error messages immediately appeared on the dashboard: "Service Advancetrac" and "Power Steering Fault". I managed to pull the car over safely, however this was an extremely dangerous situation that could have led to an accident. The car was brought to Watertown Ford, 26 Seyon Street, Waltham MA, 02453. The Ford technician confirmed that multiple diagnostic codes were present (related to the steering rack and PCSM - power steering control module), and indicated that the power steering rack needed to be replaced at a cost of $2,700. Upon further research, I noticed that Ford opened a recall program for 2013 Ford Taurus models pertaining to this exact issue. I called Ford, but was informed that my VIN number was not included in the recall, and did not receive an explanation why. Ford's number for this recall is 15S18. NHTSA Campiagn Number is 15V605000. I'm shocked that this was not covered under Ford's recall program, and that I was forced to pay $2,700 in order to have a completely new power steering rack installed. I'm quite fearful that this will occur again in the future. I have attached the invoice from Watertown Ford for reference.
In my 2013 Ford Taurus (Mfd 02/2012) I experienced loss of power steering while pulling out of Costco and I went to a parking spot and tried to rotate the steering in the stationary car to check what happened. After rotating the steering wheel a couple of times the power steering came back but now there is a clicking sound while rotating the steering on both sides. I researched online for recalls and found Recall No. 15S18 for this issue. I am the 2nd owner of this vehicle since 2016 and I had the vehicle checked for the recall when I had purchased it. At that time no error code was found. Since my vehicle was checked once the recall does not show up for my Vin number but now I have the actual issue. I contacted Ford on Facebook (since their chat does not work) and they told me to contact the dealer. I contacted the Ford Dealer (Frontier Ford) and the customer service told me someone will contact me. I waited one day and checked back with them and they told me that they need to check if they have the part for the Recall. It has been another day but no one contacted me. I contacted another dealer (Sunnyvale Ford) and their customer service looked up my Vin number and told me that no un repaired recalls for my vehicle. The recall does not show up because it was there when I bought the car in 2016 and I had them check it but at that time there was nothing found. If you google online or check on YouTube there are a lot of people having this issue. One Video on YouTube made by an engineer shows the problem existed since 2011 and that it is due to heating and that Ford was always aware of the issue. Link to the video: https://www.youtube.com/watch?v=szHMXwcp9fo&authuser=0 I hope someone can step in and have Ford fix this Recall issue
The contact owns a 2013 Ford Taurus. The contact stated that while his son was driving at highway speeds, the power assists fault warning light illuminated the instrument panel as the power steering assist failed to operate. His son initially pulled to the side of the road and had to use excessive force to reach his destination. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure. The dealer was notified of the failure and an appointment was scheduled. The manufacturer was notified of the failure and informed him that his vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2013 Ford Taurus. The contact stated that while driving at 65 MPH, the power steering failed, and the steering wheel was stiff and would not turn. The vehicle was towed to an independent mechanic and diagnosed as an electric power steering failure. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was included in a recall. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 177,000.
Good afternoon, I am writing this regarding an issue to the power steering. This issue is an ongoing danger to myself and drivers around me. The steering locks up an the wheel becomes very still and hard to turn. This issue has been determined by a local dealership. There have been no warning lamps to signal the issue which makes it more dangerous due to no warning prior to when the issue started. After doing some research, I have found that similar vehicles to mine have a recall. The same vehicles (2013 taurus) manufactured in Chicago between September 7, 2010- February 28, 2012 have the same failed components as mine except they are recalled and mine is not.
The steering assist on my Ford Taurus sho police interceptor has failed. It has not been active for a while now. I have continued to drive the vehicle under these conditions despite the inconvenience it causes me. I am almost 45 years old. The wear this puts on my body, it's a shame. I fractured an elbow in an unrelated incident a couple years before I purchased this vehicle. It required a complete replacement with an implant. The pushing and pulling I've put on this has shortened the life of the implant. That I am with no doubt. But when this is your means to work, you have no choice but to adapt. Two months ago, I chose another vehicle to drive rather than to repair this one and "hope" for a recall. The problem my car has is identical to those recalled. The pictures I have added shows no doubt of that. I will not pay a cent to any dealership that represents a company that has chosen negligence over safety. It's hard to believe that manufacturers are given a choice in situations like this. A vehicle for the foundation that provides the public with safety and well being at that. I hope whoever reads this is able to take something away from it. Hopefully, it will push somebody in a different direction when time comes to purchase a new car that they're loved ones will be riding in. Maybe if a number of people have had enough of manufacturer's trying to compensate their losses by picking and choosing which cars to fix while making the average Joe pay out of pocket five times the actual cost of the repair, group together and push back against this dishonest entity.. a single voice, can be heard by a group of people that are able to do the right thing. For the people. By the people.
Power steering (electrical system for this car) does not work on startup. Takes about 5 seconds to activate. Havenot experienced this on the road (yet). Check of outstanding recall repairs when entering VIN # in your webpage, shows no outstanding repairs. Howevver, I bought this vehicle with 0 miles and havenot had this repair done (I never got a recall notice). this malfunction has happened reeatedly in the last 3 weeks.
The steering suddenly became difficult to operate at 70 MPH. I stopped and turned the car off then turned it back on. Two warnings appeared on my dash, "Service Power Steering Now" & "Service AdvanceTrac." The turn signals also stopped working at this point. This vehicle is available for inspection. The component has not been inspected or taken to the local dealer. There were no symptoms prior to the failure
The contact owns a 2013 Ford Taurus. The contact stated while driving at an undisclosed speed, while making a U-turn, the power steering assist warning light illuminated and the vehicle lost power steering functionality. The contact continued driving to the residence with manual steering. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 112,514.
A D V E R T I S E M E N T S
- El Cajon, CA, USA