This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My incident is related to the Keyless Module Part #0 38320-T6Z-A31, My pick up was parked outside in my work parking lot. It started the alarm making sounds, my coworkers let me know it, I just went to take look check it and I just turned off the alarm and set it on again, after that the car started do it again after 5 minutes, and it was a nightmare because after several times, I tried to disable the alarm in the touch screen panel, but it doesn't have any control I was available to disable it, I was seating in my car, and I noticed the instrumental panel started to turn on and off, it was like my car tried to turn on the engine by itself for several times, and making really scared noise like is going to have a electrical short cut, I was worried it can cause making my car coughing fire. I decided to make a video of it because in case it my car coughing fire. So I decided to live open my car with out lock. I noticed it was happening before after I changed the engine start/ stop switch was changed by the dealer because it was a recall and I also started having problems with the Keyless system, after they changed it, it started working again, I noticed the alarm sometimes made the same thing but I didn't put much attention about it, because it happens sometimes, but this time was really scary, so I made appointment with the dealer and they told me my car had problems with the Keyless Module, I told them if this problem is related to the engine start/stop engine. They said it wasn't. My concern is to try to preventing the vehicles can coughing fire when they are parked. I don't know it would happening but for my experienced, Your department should find out it. I didn't change this part yet because it's really expensive to replace it. I do believe it can be concern to be a safety issue. Link of video. https://www.mediafire.com/file/ztnwcrkhegbjb13/20220928_125159.mp4/file
After arriving home and turning off the vehicle, there was a lot of flickering of the lights and clicking noises in the engine. The dash displayed all emergency startup lights and performed the following message on the dash, "Keyless Start System Error." I took it to the dealer who ran a diagnostic, and provided me the diagnostic paperwork showing 4 codes in the Security, Power Control Unit, Mode Menu, Lighting, Keyless Transmitter, Gauges, and door locks. The dealer confirmed that this was in no relation to the recent recall of the Ridgeline Keyless Start System Error with DTC B12C5 and that the Keyless System Main Control Unit failed, part number 38320-T6Z-A21. I had to replace the unit and am now out of pocket quite a bit of money. I have reported the issue to Honda directly and hoping a refund will be provided. I am the original owner of this 2017 Honda Ridgeline RTS 2WD model and have only 34, 358 miles on it. Never had I experienced any electrical issues and furthermore I shouldn't have them for a five year old truck with less than 35k on it. I was lucky that I was not driving, or it could have been worse possibly. The dealer kept the defective component and was able to identify the issue and repair it quickly. No other issues had ever occurred on this truck and this was random.
The alarm system goes off at random times throughout the day, headlights stay on after the alarm activates, interior dash warning lights flicker and voltage fluctuates with sound. Happens if Key Fob is in my pocket or not. Events started in Oct 2019 and continued until Sep2020, when I unplugged the hood alarm activation switch. This disabled the alarm from going off at random times but didn't stop the dash warning lights from flickering and voltage fluctuating sounds. As of OCT 2021, now a slew of dash warning lights from "trailer assist, uphill assistant, lane assistant" plus many more have taken over my dash. At random times the brake assist will activate and cause my truck to temporarily lock up, then go back to normal. It appears to happen to be worse after heavy rains.
The headlights are border line suicidal - they do not light up anything reflective on the road and no signs are reflected either. The headlights are super weak and I can't drive this truck at night.
On the inside of the headlight lens assembly, there is dust/dirt/debris probably occurring during manufacture/storing/shipping/and or assembly that I can not get Honda to take seriously. The last I was told was by my case manager kathryn ext.#117742 that the owner of ferndale Honda ( charlie ) pulled a brand new one into the shop and it too had the same debris. Kathryn said "well it must be standard then". anything that takes away from a vehicles lighting ability can not be a good thing and I can not seem to get them to care of it on my own. What I would like are these lenses cleaned on the inside or new ones installed but according to them, they will come exactly like the ones I have on. My Honda case # is 05025973, again my case manager is kathryn ext# 117742 at 1 800 999-1009 the factory rep. ( willie ) has stood me up twice at the dealership and the last time told me to tell the dealer to replace what I would like but the dealers owner ( charlie ) 21350 woodward ave.(ferndale Honda) ferndale, Michigan 1 248 548-6300 was afraid that if willie did not order it, that Honda would not pay. I even called kathryn again and told her this and she said she would have the factory rep. ( wille ) call me and set up a new appointment. It has been over two months since I have been back to the dealer and am still waiting for willie to call. The owner ( charlie agrees with me that the debris is on the inside of the lens and it is not right but his hands are tied. Maybe if you people there think debris on the inside of a new vehicles lens is a bad thing, maybe they might listen to you. I just want the lights as bright as possible from the factory and this can not be as bright as they could get, free of debris I would think would be as bright as they could get but that is just mine and charlie's opinion so far. This has been ongoing since 08/17/2016 I believe. Thank you for your time
A D V E R T I S E M E N T S
- Richmond, CA, USA